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Double turds! Western Digital's support number is down due to "extraordinary circumstances"

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Thats what it says when i call their number.

My darn 80 gig SE stopped working (no longer shows up and locks up when i use the lifeguard tools) so i need an RMA.....
Ohh well, not like there is anything i can do about it...
/end rant
 
Originally posted by: aves2k
Why not do the RMA online?
Click to expand...

I want to do an advance RMA, I am assuming that calling them gets it done faster....
What has been your experience with online advance RMA's?
 
Originally posted by: Phocas
Originally posted by: aves2k
Why not do the RMA online?
Click to expand...

I want to do an advance RMA, I am assuming that calling them gets it done faster....
What has been your experience with online advance RMA's?
Click to expand...

its probably quicker to do an advanced rma online than phone it in.
 
Originally posted by: fivespeed5
isabel?
Click to expand...

Could be anything, I've seen call queues shut down for an earthquake, a fire alarm (some dumbass burned their microwave popcorn), and a bomb threat.

Viper GTS
 
Do the advance online. I did it and got my new drive very quickly. I don't remember how long it took, but it certainly wasn't long. In any case, getting an RMA is better than not getting an RMA because you are dead set on the telephone. Also, you don't have to explain your problems if you use the online RMA and you don't have some pimple farmer scolding you for not using the data lifeguard tools or whatever.
 
Originally posted by: WinkOsmosis
Do the advance online. I did it and got my new drive very quickly. I don't remember how long it took, but it certainly wasn't long. In any case, getting an RMA is better than not getting an RMA because you are dead set on the telephone. Also, you don't have to explain your problems if you use the online RMA.
Click to expand...

I agree. I did the online Advance RMA and got my replacement drive in 3 days.
 
Originally posted by: Roger
You won't get it RMA'd and you'll like it Spalding 😉
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I want french fries and i want a cheeseburge and i want a hotdog......😉


Thanks guys, i in the process of doing it online.
 
I filled out an advance RMA request yesterday night for an 80 gigger also and got the rma # this morning, and the status page shows the drive has been shipped also...
 
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