Don't buy Sony from MWave

[BaconTastesGood]

My new Sony G400 arrived DOA from MultiWave. Turns out that MWave won't accept ANY returns for Sony (and many other brands). Yes, their agreements states as much, but it would have been nice to have a "reminder" on the Sony pages.

So the money I saved is now lost in shipping + time as I have to hunt down a Sony Repair center to get this fixed now.

 

[rickn]

Sony's warranty service blows too. For the amount of money their monitors cost.. KDS has better warranty coverage.

You should have had it out with Mwave. If it arrived DOA they should replace it. If you used CC I would have threatened to put the charge in dispute. Chargebacks are bad for a merchant. Enough of them and they can get their privledges revolked by VISA/MC, and they also get charged a service fee by their merchant bank when a chargeback is made. If nothing comes of out, atleast you tried. Hurts them more than you.

 

[BaconTastesGood]

Unfortunately, there's not much I can do with MWave since technically I DID agree to their terms when I created an account. It's my fault, technically speaking, that I didn't realize that Sony was one of their unsupported manufacturers. Apparently they are a gray market dealer for Sony (which is why that monitor is under $400 but $450-499 everywhere else).

I'm going to have to weather the Sony warranty service. I'm not terribly thrilled about it either.

 

[Kingofcomputer]

most small vendors don't pay shipping to get back the DOA item,
even newegg is like that.
see this thread

 

[BaconTastesGood]

King,

It's not the shipping cost that is at question, it's whether they'll take the return PERIOD. This is a monitor that is two days old and died on me, but they won't take it back. At all.

 

[Kingofcomputer]

oh yes, Sony is bad, I forget that my Sony VCR, PS2, etc all have a label says "do not return to the place of purchase if there is a problem" something like that.

also, I don't think dispute with credit card company can do anything, even with AE Blue you can return merchandise to them to get refund, you need to ship it to them at your cost.

 

[Crapgame]

Well I know you dont want to hear anything but F---- them and they S--- on Sony and Mwave right now but on monitors Ive learned one harsh lesson. Buy the freeking things retail in person and if its less than 50$ get the uber extend warrenty with coverage upto someone peeing on your cornflakes in the morning and your returning it just because. There expencive as all get go, cost an arm and a leg to ship and repair shops charge you 50$ just for bringing a monitor on the property. On the last one I bought I feel pretty darned good knowing I can stroll upto Staples with it and a fistfull of papers and leave with a replacement and yes, you read right I bought it from an office supply store who would rather toss a new box at me than fool around with shipping and repairs.

 

[Raincity]

Sony Packs those G400 like sh@t. I need another G400 and was considering buying one from Dell right now with the free shipping but I think I will avoid the hassle after reading this post and remembering my G400 shipping nightmare I encounterd last year and just buy on Locally for an extra 150$

Rain

 

[rickn]

Raincity: I remember. You went thru like 2 or 3 of them from Onvia. And you're right, the packaging sony uses is pathetic. The styrafoam is about as thick as a piece of paper

 

[Gosharkss]

<< Well I know you dont want to hear anything but F---- them and they S--- on Sony and Mwave right now but on monitors Ive learned one harsh lesson. Buy the freeking things retail in person and if its less than 50$ get the uber extend warrenty with coverage upto someone peeing on your cornflakes in the morning and your returning it just because. There expencive as all get go, cost an arm and a leg to ship and repair shops charge you 50$ just for bringing a monitor on the property. On the last one I bought I feel pretty darned good knowing I can stroll upto Staples with it and a fistfull of papers and leave with a replacement and yes, you read right I bought it from an office supply store who would rather toss a new box at me than fool around with shipping and repairs. >>



Problem is my local Staples does not carry any what I would consider high end quality monitors.

We ship thousands of monitors a month, with very little damage during shipping. The problem is you only hear from those who have had a problem in these forums. You never hear from the thousands that get their monitors without any problem.

 

[Kingofcomputer]

I'd give the following brands priority consideration when buying a mon:

Planar (lcd only) - "industry leading 3-year "Customer First" warranty featuring 2-day air product replacement"

KDS - "for failures occurring within (90) days of ownership only, KDS will arrange for pick-up of the defective unit from points within the continental U.S.A."

Cornerstone and other brands at monitorsdirect - pay little bit more for "Premium Warranty Service: X year Advance Replacement" or "Premium Warranty Service - X year On-Site Swapout Warranty"
I don't want to promote Gosharkss' company but such low cost great benefit insurance is really a good deal.
For example, just $50 extra for the Premium Warranty Service: 5 year On-Site Swapout Warranty when buying the Cornerstone brand 19" mon - what a deal!

 

[arcas]

How does the Cornerstone P1750 compare to the likes of the Sony G520 and IBM P260? On paper they appear similar.
There really aren't any local stores that sell high-quality 21"-22" monitors so I can't visually compare. :/

Does the Cornerstone have a front panel switch to select between the two inputs or do you have to navigate through
several levels of on screen menus (as with the IBM P202)?

 

[BaconTastesGood]

Gosharkss,

I would have bought from Cornerstone/MD, however I didn't find any 19" monitors with dual D-Sub inputs on your site. The G400 has dual inputs, so I can use it with a Mac + PC simultaneously. I bought a Cornerstone F1200 with dual inputs, and I'm very happy with it.

 

[Gosharkss]

Click HERE to compare the p1750 to other products. This will take you to the product page then click on the "Compare to other products" button.

No to switch inputs you use the on screen menu. My p1500, p1600 and p1650 all have toggle switches to switch inputs.

 

[BaconTastesGood]

Gosharkks,

Those are all 21" monitors =( Due to space constraints I can't fit a 21" on my desk, and I need dual inputs.

 

[mellondust]

Did you try calling sony tech support? I just wonder what they said about it if you did. My first sony monitor I got a couple of years ago bombed out after 2 days, the tech person I called told me to return it for another one. I bought it at compusa in california and was out of state at school when it died. I had to drive 450 miles to the nearest compusa store to return in, major pain in the butt. One thing I learned was always buy the monitor from a store close to where you are living!

 

[Logar]

Wow, that's a suprise. I was just going to buy a 16" Sony M-61 from them. There Resellerratings were pretty high but if Sony isn't covered in their return policy, I guess I'll look elsewhere. Sorry to hear about your misfortune but thanks for the heads up.

 

[BaconTastesGood]

I've actually had good service from MWave in general, but this last bit really, REALLY pissed me off. Brand new monitor and now I have to ship it to Irvine from San Diego for a warranty repair, and warranty repairs in general just suck.

According to the letter, sure, I should have known this, but MWave could have, at the very least, put a disclaimer on any Sony (and IBM, Cisco, and other products that aren't covered by their repairs) product right on the description. How hard would that have been?!

-BTG

 

[*kjm]

BaconTastesGood

The sad thing about it is its not Mwaves fault. Sony does this with all its products... Cameras, Moniters, Video cameras ect sold on the net. You have fell into the same trap as a lot of use have. Hope it all works out for you.

 

[Gosharkss]

<< BaconTastesGood

The sad thing about it is its not Mwaves fault. Sony does this with all its products... Cameras, Moniters, Video cameras ect sold on the net. You have fell into the same trap as a lot of use have. Hope it all works out for you. >>




Not true.

We will take back any product (including Sony) we sell within 30 days, no restocking or other fee's either. The only catch is you are required to pay return shipping.

 

[*kjm]

I stand corrected, thanks Jim... maybe it is just a cop out some vendors use.

 

[Doomguy]

I don't see why people buy Sony products. They're expensive, they aren't of better quality than other brands, and their customer service is terrible.

 

[BaconTastesGood]

My guess is that MWave is getting their monitor gray market. As a result, they don't have a standard return policy with their distributor, so they don't want to be left holding the bag on failures.

BTG

 

[BaconTastesGood]

I HAD to buy a Sony because I needed dual video inputs (DB-15). Show me another 19" monitor with dual inputs and I'll buy it in a second.

 

[Doomguy]

The Samsung 900NF has a DB15 input and a BNC input. Is there a reason why the second input can't be a BNC?