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don't buy d-link!!!

G

garytmib

Member
i promised the rma supervisor i would do this so here goes. on my first d-link product every purchased (di-614+) i get a clunker. after spending 3+ hours with tech support i am given another phone number to call to get an rma number. after this i am told i will have to pay to ship the defect piece of @$%& back. ask for supervisor and he would not budge. so i will never buy d-link again and i am on a mission to tell everyone about my experience. ( i feel a little better now ).

thanks,
garytmib

---

We have a Brag & Moan thread for comments like this.

AnandTech Moderator
 
rolleye.gif
 
I believe the terminology you meant to use is: "d-link is suck"

personally i've never had a problem with my 614+, except for i needed to update the firmware several times.
 
Haven't had a problem with any of my D-Link 802.11b+ gear. Going on 11 months of rock solid performance. There are duds in all brands, nothing is perfect.
 
This is not a hot deal.

Besides, it's common practice for customers to pay for shipping of defective units to the firm's RMA center. Companies usually, if not always, pay for shipping of the replacement item back to you. For high ticket items ( expensive network equipment, notebooks, et al ) RMA boxes are usually provided for you and there is no cost involved for a round-trip exchange as long as it's under warranty. Good to know about D-Link's procedures though -- I personally have yet to come across a DOA D-Link product though. ~80% of my hardwired network runs on D-Link and it's still going strong after 4 years+ of use.
 
if you want good warranty.. i recom SMC.. i've had my new router in 2 days (after giving them CC #) and it came w/ prepaid label.
 
Originally posted by: jonnyfin
I believe the terminology you meant to use is: "d-link is suck"

personally i've never had a problem with my 614+, except for i needed to update the firmware several times.
Click to expand...

I've find my 614+ need a lot of rebooting whenever I download something overnight.. anyone else has the same experience?
 
i got a dlink clunker. i thought it was the router (di-614+) but after receiving a replacement (jeez. shipping to d-link was only a mere $4.34 by fedex ground. cheap. now if i were shipping back something like a monitor, that's another story) im getting the same symptoms. i guess it was the pc card (dwl-650+) all along.. 😱
 
Originally posted by: garytmib
sorry i was trying to put this in brag and moan
Click to expand...

Which further leads me to believe that it is not actually the product that is defective, it is the user.
Pwned.

Now please shut up, Trolly McTroll, and next time stop being such a whiny crybaby and you might get better customer service.
 
I had the dlink 604 wired router. Read the instructions, had the updated firmware, but still problems on the first few days. Called dlink, they said it was a bad router. Then they gave me a the RMA number, I was on hold for 45 minutes(I know stupid me). I wish they wouldn't answer the phone until they're ready to help you. The call wasn't cheap. I deceided it would be cheaper to cut my loss and not RMA it. I now have a Belkin router.

I had to unplug the dlink router every day for about 5-10 minutes otherwise my downloads would drop to 0K a sec(overheating?). Very annoying.

And the instuction manual was all of 4 pages, haha.
 
Originally posted by: 1Cheap2Crazy
I had the dlink 604 wired router. Read the instructions, had the updated firmware, but still problems on the first few days. Called dlink, they said it was a bad router. Then they gave me a the RMA number, I was on hold for 45 minutes(I know stupid me). I wish they wouldn't answer the phone until they're ready to help you. The call wasn't cheap. I deceided it would be cheaper to cut my loss and not RMA it. I now have a Belkin router.

I had to unplug the dlink router every day for about 5-10 minutes otherwise my downloads would drop to 0K a sec(overheating?). Very annoying.

And the instuction manual was all of 4 pages, haha.
Click to expand...

you know that calling the toll-free # also has the option to connect to the RMA department? it's dumb how they have that other #.

bleh! gotta borrow someones pc card and make 100% sure it's the card before doing anything else. in the meantime, waiting for my netgear mr814 wireless router and some refurb belkin usb wireless adapters. 🙂
 
Originally posted by: garytmib
i promised the rma supervisor i would do this so here goes. on my first d-link product every purchased (di-614+) i get a clunker. after spending 3+ hours with tech support i am given another phone number to call to get an rma number. after this i am told i will have to pay to ship the defect piece of @$%& back. ask for supervisor and he would not budge. so i will never buy d-link again and i am on a mission to tell everyone about my experience. ( i feel a little better now ).

thanks,
garytmib
Click to expand...

That post completely betrayed your ignorance. If I were you, I'd delet it and move on with your life.

Ex: "...on my first d-link product every purchased ..."

That qualifies you to make a judgement about their products?

Ex: "after this i am told i will have to pay to ship the defect piece of @$%& back"

First time EVERY BUYING ANYTHING. If you can't return it to the place of purchase, then yeah, most likely you'll have to pay to ship it back. Get over it.
 
Originally posted by: chocoruacal
Originally posted by: garytmib
i promised the rma supervisor i would do this so here goes. on my first d-link product every purchased (di-614+) i get a clunker. after spending 3+ hours with tech support i am given another phone number to call to get an rma number. after this i am told i will have to pay to ship the defect piece of @$%& back. ask for supervisor and he would not budge. so i will never buy d-link again and i am on a mission to tell everyone about my experience. ( i feel a little better now ).

thanks,
garytmib
Click to expand...

That post completely betrayed your ignorance. If I were you, I'd delet it and move on with your life.

Ex: "...on my first d-link product every purchased ..."

That qualifies you to make a judgement about their products?

Ex: "after this i am told i will have to pay to ship the defect piece of @$%& back"

First time EVERY BUYING ANYTHING. If you can't return it to the place of purchase, then yeah, most likely you'll have to pay to ship it back. Get over it.
Click to expand...

YEP.. What he said..
 
Although I too was a bit annoyed at the fact that I had to do multiple firmware upgrades to get my D-Link DI-614+ working properly, I got it at a great price (thank you rebate $50 rebate!) and now that I have it working absolutely perfectly, I'm happy with my D-Link. Just thought I'd share my 2 cents.
 
I've always bought Dlink because it's cheap and it's never failed me
i recently got the DI-614+ and that works great also...i reboot maybe once a month just for the hell of it...
 
I have the DI-704 router. I have had no issues at all with it. Its been so relieable that alot of my friends went out and got it too.
 
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