Does public shaming of a company work if you get a bad product? This guy hopes so.

[SP33Demon]

yeah his accent is annoying but once I decided to watch past 20 seconds, I felt for the guy. Especially because he's not a rich dick, just a regular dick as he mentioned.

That said, Porsche has a positive history on JD Power reliability lists. I would still buy one. Lemons happen. Cars built on a Friday happen.

Not giving a fuck about JD Power or any other list with bias.

You would still buy one? Go you. My thought process is that it shouldn't take public shaming to get good customer service, such as a full refund on his car for that POS. I'm sticking with the cheaper mass produced shit. My 1990's GM has never had a problem other than the serpentine belt going at 110K and some leaky gaskets. That's it. It works, which is better than this poor sap's POS "dream car". lmao

 

[manimal]

Not giving a fuck about JD Power or any other list with bias.

You would still buy one? Go you. My thought process is that it shouldn't take public shaming to get good customer service, such as a full refund on his car for that POS. I'm sticking with the cheaper mass produced shit. My 1990's GM has never had a problem other than the serpentine belt going at 110K and some leaky gaskets. That's it. It works, which is better than this poor sap's POS "dream car". lmao

ask those moms crying at the senate hearing last week how much they like their GMs.

 

[Jimzz]

ask those moms crying at the senate hearing last week how much they like their GMs.

You do know the majority of deaths the person was drunk and/or not wearing their seat belt. Let alone many were off road conditions.

Maybe if those moms had raised their kids with common sense they would still be alive.
Same as the idiots when their drug dealing kids get killed in gang wars crying on the news. If they meant that much then you should have done a better job.

I've owned and driven cars much less safe yet I'm still alive. A little common sense goes a long way.

 

[Jimzz]

Watched the whole video. I never understand why a big company like VW wouldn't just replace the car at this point. Clearly the vehicle has a lot of issues from the factory. And their repairs aren't fixing the issues. Or the repairs are causing new issues. So they go to court and have to replace the car anyways. Or a state lemon law is invoked and they have to replace the car anyways.

The water in the floor board I bet is due to the electrical repairs. You notice how the fuse panel would not stay on near the wet floor.

A tech probably did not put the firewall seal or other grommet back on correctly after doing an electrical repair and allowed water to get in. Of course most warranty repairs only pay a certain number of time so if it was a pain, like most electrical work in European cars, he probably rushed to make up the lost unpaid time.

 

[dabuddha]

If a stupid video sways your opinion this much I have a bridge to sell you. One is born every minute as they say..

whoooooosh

 

[norseamd]

In all seriousness though, neat car, bummer about the issues. I've found mass-produced stuff to be more reliable...my wife's Honda Civic will probably run until the end of time

both are mass produced

honda is just a company with more reliable and more quality products

one thing to note is that porsche purposely limits the boxter and cayman line because if they gave them the same power and performance components as the 911 line they would perform much stronger than the 911 because med rear engined cars are surperior to rear engined cars

so there are 3 things he could do

1. ask for his money back and buy another brand

2. get a replacement car if he still wants a porsche

3. get his money back and then buy a ruf

keeping the same car is not going to work at this point

 

[natto fire]

If a stupid video sways your opinion this much I have a bridge to sell you. One is born every minute as they say..

I'm no internetologist, but I'm pretty sure the at the end of that sentence implied it was tongue in cheek.

I remember trying to help a friend fix electrical problems in his '91 Scirocco. I'm not sure why they love red wires so much, but there were at least 30 red wires under the dash that would all have voltage on them at different times.

 

[mnewsham]

3. get his money back and then buy a ruf

He saved up for 5 years for his 911, I doubt he can afford a RUF. They tend to be $250k+ don't they?

 

[norseamd]

He saved up for 5 years for his 911, I doubt he can afford a RUF. They tend to be $250k+ don't they?

maybe

more or less what i was implying was that those were the quality porsches

given what i have read (not very much) listening to this guy complain about all the problems of his porsche you would have thought this guy had bought a gembella

 

[norseamd]

bullshit it looks like every other Porsche since the 1960s you'd think after 50+ years they'd have a newer look...

Your opinion. Some of us like the design. Be happy with your civic but dont hate on a awesome car because it doesnt look like a ford focus like every other new car...

the cayman looks like a lot nicer of a car

you would have to have a shop tune it up more or less because prosche refuses to let them anywhere near the 911 in performance despite being a surperior basic designwork

 

[manimal]

whoooooosh

my bad ^^ wife told me I was cranky today

 

[Jimzz]

Seems this has gone viral.

http://jalopnik.com/the-saga-of-the-lemon-911-and-one-mans-quest-for-just-1564141012/all


Porsches facebook page is a mess and I have seen this posted on many other sites.

 

[mmntech]

Heh my sister's VW had all sorts of electrical issues. I have been lucky. Both of my Audi's were trouble free.

But I think electrical problems in any car are a real bitch to fix.

My Dad's 2006 Audi A6 had both its radiator fan and radio go on it. Both under warranty fortunately. It's also had an inexplicable engine light on for ages and struggles to turn over. Yet nobody can seem to find what's wrong with it.

A friend of mine had a 2000 New Beetle. She couldn't lock the doors with the fob, or else the car alarm would go off. It had a whole host of other problems too. The thing is, VW has had electrical issues for decades but they never seem to get resolved. Now they're poisoning the other brands Volkswagen AG bought up. German over engineering in da house.

Hopefully he gets his money back. If buddy is insistent on a German vehicle, he needs to take that cash, buy an M3 or M135i, and call it a day.

 

[Kaido]

Update: looks like he got a resolution:

http://www.autoblog.com/2014/04/18/nick-murray-problematic-porsche-911-viral-video/

When Nick Murray took delivery of his 2013 Porsche 911 Carrera S in June 2013, he had saved for it for the past five years. He didn't just pluck a random 911 off a dealer lot. He specially ordered his car with thousands of dollars in extras tailored just to him, and he captured all of the options on his YouTube channel. The love affair didn't last long. Eventually the channel became a place for Nick to air his growing list of grievances about his deteriorating 911. Eventually, his mix of righteous indignation and sarcasm went viral.

Nick Murray Porsche 911: By late December, he had already had four warranty repairs done on the car. Things got much worse in March. The computers began resetting whenever Nick drove over large bumps. There was also an acrid, electrical smell that occasionally permeated the cabin. Murray filed for Lemon Law protection. ​Porsche Cars North America contacted him for the first time to fix the problem, but it didn't help.

Things culminated in April when Murray put up a new video that showed more troubles. He began arbitration with Porsche and asked for either his full purchase price back or an exact replacement. The company countered with a portion of what the car was worth, based on its mileage. Murray refused and turned to his YouTube watchers for help. He asked them to spread the word, and the video went viral with over 800,000 views as of this writing. Supporters posted it multiple times on Porsche's Facebook and Twitter sites.

The pressure may have worked. Murray posted on the 6 Speed Online forums: "Good news! I have been contacted by PCNA to settle this. This whole mess will end today hopefully. Good that they are doing the right thing. Good for them." Later, he added another note on the forum and Facebook that the situation was resolved without going into detail.

Nick Twork, Product Communications Manager Porsche Cars North America, told Autoblog the that company was "very aware of these videos." He confirmed that the Customer Care Department had been in contact with Murray, and it met "with him one-on-one." He promised that PCNA would work with him until "everyone is satisfied."

Squeaky wheel gets the grease :thumbsup:

 

[Fritzo]

Water is in his dash. That's probably shorting out all of his electrics, causing every problem he's having.

I bet the whole thing is due to a $5 rubber seal

 

[Fritzo]

Not giving a fuck about JD Power or any other list with bias.

You would still buy one? Go you. My thought process is that it shouldn't take public shaming to get good customer service, such as a full refund on his car for that POS. I'm sticking with the cheaper mass produced shit. My 1990's GM has never had a problem other than the serpentine belt going at 110K and some leaky gaskets. That's it. It works, which is better than this poor sap's POS "dream car". lmao

Porsche is going above and beyond what any other manufacturer would do. Can you imagine him trying to get a new car out of GM?

Since you don't believe lists, how about statistics? 70% of all Porsches ever made (since the 50's) are STILL on the road. Not many manufacturers can say that. The 911SC built between '78 and '84 are so bullet proof they don't even break in until 120K miles. They were also the first major manufacturer to galvanize their bodies (making them rust proof).

Porsche is an awesome brand and makes awesome products. It's hard to dis them

 

[Kaido]

Yup, he's getting a replacement car:

http://www.autoblog.com/2014/04/19/porsche-911-lemon-nick-murray-resolution-video/

Murray has created a new video explaining that PCNA offered to buy back the car at full price or give him an exact replacement for it. This was exactly what he was asking for. Murray remains pro-Porsche in the new video. "I am definitely considering reordering a Porsche 911," he says.

 

[jhu]

Lol Porsche. Is that what the poor people like driving these days? Nothing less than a Ruf I say.

 

[BladeVenom]

Don't buy a super expensive car, unless you can afford your own mechanic.

 

[MongGrel]

Porsche is going above and beyond what any other manufacturer would do. Can you imagine him trying to get a new car out of GM?

Since you don't believe lists, how about statistics? 70% of all Porsches ever made (since the 50's) are STILL on the road. Not many manufacturers can say that. The 911SC built between '78 and '84 are so bullet proof they don't even break in until 120K miles. They were also the first major manufacturer to galvanize their bodies (making them rust proof).

Porsche is an awesome brand and makes awesome products. It's hard to dis them

Above and beyond my ass, most people can't afford those they are trying to save their rep.

On reflection the guy obviously did the right thing, if he'd saved his money to buy one (I wouldn't) I'd be PO'd myself.

 

[dbk]

How can he go back to the same brand?? Not because how awesome Porsche is as a brand and how 70% of all cars produced are on the road, but the fact that he personally dealt with that nonsense. I wouldn't go back even if they were the most reliable brand in the world.

His issues weren't anything that one can overlook with their "fanboi-ism". He went over a bump and the car dash went out. WTF IS THAT!?! get me out of the car ASAP!

 

[JTsyo]

Definitely works. Because of this video, I'll never buy a porsche

Yup, my next car is definitely not going to be a Porsche.

 

[Strk]

Yup, my next car is definitely not going to be a Porsche.

Definitely, I was going to go Porsche, but now I'm thinking a used Civic would make more sense

 

[edro]

Since you don't believe lists, how about statistics? 70% of all Porsches ever made (since the 50's) are STILL on the road. Not many manufacturers can say that.

That's because they are not daily drivers. 95% of Porsches are sitting in garages 95% of the time.

http://www.honda.com/newsandviews/article.aspx?id=7537-en
75% of Hondas made in the last 25 years are still on the road.
That is a much better statement IMO.

and

http://www.toyotaofnaperville.com/blog/80-of-toyotas-vehicles-still-on-the-road-today/

Whether or not you’ve seen Toyota’s commercial stating their number one, it’s got people talking. Toyota’s commercial says that 80% of their vehicles are still on the road today, and Toyota is proud to share that!

Based on Polk U.S. Vehicles In Operation registration statistics MY 1996-2010 as of July 2010, 90% of all Toyota Camrys sold since 1995 are still on the road.

Those are ALL daily drivers.

 

[gorcorps]

Porsche is going above and beyond what any other manufacturer would do. Can you imagine him trying to get a new car out of GM?

Since you don't believe lists, how about statistics? 70% of all Porsches ever made (since the 50's) are STILL on the road. Not many manufacturers can say that. The 911SC built between '78 and '84 are so bullet proof they don't even break in until 120K miles. They were also the first major manufacturer to galvanize their bodies (making them rust proof).

Porsche is an awesome brand and makes awesome products. It's hard to dis them

Above and beyond? They're barely doing what they should have done after the 4th repair. It sounds like the water was causing the other issues, and they were trying to chase a bunch of ghosts that were caused by a short. That sucks, and I can understand why they couldn't find the problem, however replacing the car after 4 repairs is what they're legally required to do anyway... at least in my state. Lemon law varies from state to state, but in my case it would be:

your vehicle is subject to at least four repair attempts OR is out of service due to repairs for at least 30 business days and the problem still exists.

So don't pat Porche on the back for doing something they'd be legally required to do anyway. In fact they should get slapped for proposing anything less than a refund or replacement during arbitration. A premium supplier should give premium service, and from the sounds of it I've gotten better service with Chrysler of all places. Shame on them, and shame on anybody who defends such actions.