Does anyone know who to contact ComponentAuthority.com ?!?

[AMDSoldier]

Okay I HATE these people, I have never been this mad in my life! Basically to make a long story short...

I have bad RAM and I need to RMA it. I have Kingmax PC2700, which has lifetime warranty... The problem is I can only get RMA from ComponentAuthority as this is where I bought it from. Thing is NONE of there numbers is REAL!!! Here is the link to their contact site info: http://componentauthority.com/info.html

Now I called around (411, 800-555-1212, etc) and I was told this number they give (626 934-0088) is actually in Homedayal (spelling maybe off) CA and NOT in City of Industry and that it's a company that goes by ZZYX. When I call this number however I reach some Pool company.. WTF?! Also their toll free number (1-877-785-3288) does not work. These people have false numbers to contact them by, are not listed or anything, nor do they answer emails.

Now I called Kingmax and they said they can not accept RMA's since they give lifetime warranty to direct buyers which is componentauthority (which is a company owned by Encore Innovation, which is also NOT listed). I asked for their number from Kingmax and the RMA guy gave me a number which is invalid as it has 2 numbers for an area code! I asked him, is that correct, you sure? He said yes (number he gave me is 66-693-0088). WTF is up with this s***?!?!

Please if anyone can help me here, it would be GREATLY Appreciated!

So for some of the langauge, but damn these people piss me off!

 

[AMDSoldier]

Something else, I called Kingmax again. And they were shocked to hear I haven't contacted them yet... (BS)...

They say, okay we will call them and they should give you a call back within 10 minutes... Well now about 6 hours later, still no phone call. Getting quite mad now...

 

[Wolfsraider]

Here are some guidelines to return the memory and peripherals only. For product warranty, customer is responsible for the shipping charge of returning the package to us; while ComponentAutority.com is responsible for the shipping charge of returning back to the customer. We are not responsible for lost or damaged returned packages. Please send with DELIVERY CONFIRMATION, insurance is highly recommended.

A replacement of the same or equal item will be shipped to you within 1-5 business days after the item is received. ComponentAuthority.com is responsible for the cost of shipping the replaced item back to customers via UPS Ground or USPS Priority Mail. Customer will be responsible for upgrades to UPS Next-day air, 2nd-day air, or 3-day select. ComponentAuthority.com does not offer cross-shipping.

INCOMPATIBILITY IS NOT CONSIDERED AS A DEFECTIVE ISSUE, please do not continue at this page, use upgrade or refund page.

REPLACEMENT

The returned package MUST enclosed:

a copy of the invoice or receipt with your name and shipping address.Without the proper documentation, the package will be returned without any notice.

a note specify the encounter problem.

The returned item.

a note to tell us if it is OK to substitute the replacement. Should one defective item is out of stock, we reserve the right to replace it with an equal or better product. After 30 days, the manufacturer's warranty applies. We also reserve the right to substitute items with different brands of products of equal or better quality with the same or higher prices without additional cost to the customers. We will contact customer by email before we substitute any replacement. To avoid the delay, please tell us "yes" or "no" when you send the defective item.

Ship the item to:

ComponentAuthority.com
128 South 6th Ave.
City of Industry, CA 91746
ATTN: REPLACEMENT, orignal order#____________


it might be better to beg and plead at Kingmax as the thirty days rule might get you better service?
also begging and pleading in a nice way may get their help to get http://componentauthority.com/info.html
involved i pulled the above off their returns page have you tried the e-mail option on their website? might get thru...so worth a shot
hope this helps