Does anyone here work at CC?

[Jumpem]

I need to know how to get a district manager's name and number for Syracuse, NY.

 

[JoeKing]

What Price Match did you miss out on?

 

[Jumpem]

Originally posted by: JoeKing
What Price Match did you miss out on?

No, price matching here. I bought their protection plan for my gf and I's cell phones from them. I dropped my phone and broke by the hinge. Now they say they don't cover accidental damage. However, I was told that it did cover accidental damage when I bought it.

I'm trying to get my $100 back for it since I'm going to have to buy another phone at full price ~$175.

 

[AnyMal]

What's in the contract? If accidental damage is not covered in the contract you're SOL.

 

[MrBond]

Originally posted by: AnyMal
What's in the contract? If accidental damage is not covered in the contract you're SOL.

Exactly - unless it's expressly stated in the contract, you're not likely to get anything out of them. Salesmen do all they can to sell those service plans (including lying) which are mostly profit for the store.

I actually think Best Buy's service plans used to cover accidental damage, but I'm fairly sure they changed that recently so it doesn't.

 

[yllus]

Originally posted by: MrBond

Originally posted by: AnyMal
What's in the contract? If accidental damage is not covered in the contract you're SOL.

Exactly - unless it's expressly stated in the contract, you're not likely to get anything out of them. Salesmen do all they can to sell those service plans (including lying) which are mostly profit for the store.

I actually think Best Buy's service plans used to cover accidental damage, but I'm fairly sure they changed that recently so it doesn't.

The exact terminology used at BB was "wear and tear" - meaning in the X numbers of years you chose for the extended warranty, if the keyboard was to ever wear out or touchpad start working erratically, they'd restore it to 100% health. We (BB employees) were implicitly told to make out as if the strictness of judging equipment as having suffered only normal wear/tear wasn't that forceful.

 

[RedCOMET]

Originally posted by: MrBond

Originally posted by: AnyMal
What's in the contract? If accidental damage is not covered in the contract you're SOL.

Exactly - unless it's expressly stated in the contract, you're not likely to get anything out of them. Salesmen do all they can to sell those service plans (including lying) which are mostly profit for the store.

I actually think Best Buy's service plans used to cover accidental damage, but I'm fairly sure they changed that recently so it doesn't.

If the salesman are "encouraged" to lie to sell something by the company, it's a good thing they work for such a responsible corporate citizen.

You could just file a complaint with the Better Business bureau, just for thought of some closure.

 

[intogamer]

Originally posted by: MrBond

Originally posted by: AnyMal
What's in the contract? If accidental damage is not covered in the contract you're SOL.

Exactly - unless it's expressly stated in the contract, you're not likely to get anything out of them. Salesmen do all they can to sell those service plans (including lying) which are mostly profit for the store.

I actually think Best Buy's service plans used to cover accidental damage, but I'm fairly sure they changed that recently so it doesn't.

never believe... BB and CC workers... read the fine text
bought stupid HP comp with PSP... fawked up my cpu(bent some pins),
good thing he didn't say it was accidently... or it wouldn't have been covered :/
He told me that I shouldn't be fawking around... canceled the remaining PSP

 

[Jumpem]

Originally posted by: AnyMal
What's in the contract? If accidental damage is not covered in the contract you're SOL.

Exactly. However, the associate was either misinformed or outright lied to me when I purchased the plan.

I simply want my money back since they did not sell me the product I thought I was buying.

 

[MrBond]

Originally posted by: RedCOMET
If the salesman are "encouraged" to lie to sell something by the company, it's a good thing they work for such a responsible corporate citizen.

You could just file a complaint with the Better Business bureau, just for thought of some closure.

From what I've heard, they're not encouraged to lie - but they're forced to sell those service plans any way they can, so many often resort to lies or misinformation to sell them.

 

[Cuda1447]

Employees aren't really encouraged to lie... but they are pressured to the point of them willing to do anything to get the management off their back about it, including lying.

 

[Ornery]

WHAT?S NOT COVERED

• 
  ?Accidental damage (except when purchased with
  CityadvantageSM Protection Plan Plus).
  
  ?Customer abuse/misuse or acts of nature.
  
  ?Cosmetic damage or damage caused by defacement,
  including the alteration of identification numbers.
  
  ?Consumables, such as batteries (except for notebook PC
  batteries & LCD lamps), toner, ink, etc.
  
  ?Software-related issues. If you purchased CityadvantageSM
  Protection Plan for a desktop or notebook PC, refer to
  your PC Resource Kit for offers related to software help
  and service.
  
  ?For other exclusions from coverage, please see Terms &
  Conditions of the CityadvantageSM Protection Plan in the
  back of this guide for complete coverage details.