Do You / Would You Verbally Abuse Service Industry Employees?

[smackababy]

really like the thing that Symantec has, where if you're certified you get a special dial-in # to completely bypass Tier 1 support.

As someone who has to do Tier 3 and on occasion Tier 2 support, I hate that. I get you think you know what you're doing, and on some problems you do need to escalate this, but the amount of people who have gotten past Tier 1 and it was an issue of "the reason X won't work is because you didn't do Y, which is a necessary step you've been trained on and do every single fucking day" makes up the bulk of what I get.

 

[nageov3t]

As someone who has to do Tier 3 and on occasion Tier 2 support, I hate that. I get you think you know what you're doing, and on some problems you do need to escalate this, but the amount of people who have gotten past Tier 1 and it was an issue of "the reason X won't work is because you didn't do Y, which is a necessary step you've been trained on and do every single fucking day" makes up the bulk of what I get.

*hug*

from my perspective, I hate calling tech support and only do it as a matter of last resort... if I'm knowledgeable in a product and I still have to call support, it's a safe bet that I've already tried all the tier 1, standard steps myself.

 

[norseamd]

No. I actually have patience with this type of stuff like in restaurants and other shit.

 

[smackababy]

*hug*

from my perspective, I hate calling tech support and only do it as a matter of last resort... if I'm knowledgeable in a product and I still have to call support, it's a safe bet that I've already tried all the tier 1, standard steps myself.

Everyone thinks that, or believes the problem can't possibly be resolved via some simple troubleshooting methods. However, 99% of the time, they are wrong. I'd have if they could directly contact me every time there is a problem they believe to be from the code, and not from them not doing a step AGAIN.

 

[Dulanic]

The only "service" people I abuse is usually Comcast employees. I typically thoroughly apologize up front and say I know it's not your fault, but I'm fing pissed off and then I rant.

 

[Linux23]

Everyone thinks that, or believes the problem can't possibly be resolved via some simple troubleshooting methods. However, 99% of the time, they are wrong. I'd have if they could directly contact me every time there is a problem they believe to be from the code, and not from them not doing a step AGAIN.

yep, because most people think they are smarter than the other person on the line, when the error is usually PEBKAC.

i'd be happy to get some hard issues but most of the time, it's a case of the PEBKAC's!!!!

 

[Sonikku]

I haves... a confessions to makes.

When I was a kid, I was easily irritable and highly indignant and my mother was too submissive/passive to snap me back. So for several years of my life I was a total snot to food service people. I had the subconscious belief that they existed to serve me and if they didn't serve me fast enough then hell had to be raised until they did. I think I was raised like a little emperor now, in hindsight. But boy did I learn.

I got a job while still in school. And people were mean to me. :'( And I kept asking myself why. Even if they were having a bad day, they should know better than to take it out on me, I thought. And yet I was simultaneously unable to make the connection with my own, younger behavior. Talk about a strange disconnect. Ever since then though I've been as a Buddha. () Even if they're nasty to me. Even if they don't have reason to. I can take it. Because I know they have a shitty job to deal with already and that is punishment enough.

 

[gotsmack]

Depends on what it is. If it's food service or some sort of thing that has a lot of moving pieces I don't because it's not their fault.

3 weeks ago I went to the AT&T store to do an early upgrade and the worker couldn't figure out how to do it even after I told her specifically what program to put it under (the ATT phone sales told me what to ask for so I could do it in store ). All she had to do was put me in for the "iPhone early upgrade program" and charge me an extra $250 to renew my contract.

After she was fumbling around for about 2 minutes I said to her "Can you do what I am asking you to do? If not I'm leaving" so said "No" and then asked if I needed some sku for the Note 4 to which I replied "No, the people on the phone know what they're doing, thank you" and then I walked out.

Does this count? I do that type of thing a lot.

 

[Linux23]

you an ass.

 

[Red Squirrel]

Never. Even if I think I'm getting bad service. At most I might change my tone a bit, but I'm not going to cause a scene and if it's over the phone I still wont be rude. It's just not in me to be rude.

It probably helps that I've worked help desk, so I've been in that person's shoes at some point. They are just a worker there, they don't fully represent the company and it's not their fault if my service is not working or if they can't help me with something.

Also ever wonder why you have to punch in your phone number or other info in the IVR only for the person to ask you it anyway? Because they don't actually get that info. They're probably suppose to, but the program is probably written by some outsourced IT company and it's going to be down/not working half the time. You can put whatever you want, it wont really matter.

 

[alkemyst]

I don't, unless they give me an actual reason to. What I mean is, I am particularly polite, and if the service is bad, simply indifferent. However, if they are rude first, I will meet their level with extreme prejudice and then report them to their manage.

QFT...esp if I am ordering and they just start a non-work related conversation with another server as if our table didn't exist. Also if I am trying to talk/pay them and they don't look up at me and it becomes a struggle to hand them the freaking money/card I want.

 

[Chaotic42]

I don't verbally abuse anyone, even when they absolutely deserve it.