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Do You / Would You Verbally Abuse Service Industry Employees?

Do You / Would You Verbally Abuse Service Industry Employees?

  • Yes.

  • No.

  • Depends on my mood; how pissed off I get what is lacking - i.e. medical care,.. yeah, I'm going off.

  • I am a raging moron

Results are only viewable after voting.
Newell Steamer

Newell Steamer

Diamond Member
You are in X establishment, receiving Y type service, from employee Z.

The Y type service is frankly sub par, because:
- the employee was just not trained properly/enough
- they are not backed up properly (not enough employees to help/ad customers)
- a system, or machine is down
- some other other reason that is not within the control of the employee(s)

Would you verbally abuse them? Meaning, call them names, raise your voice, insult them, belittle them, lash out, etc?

This discussion does not pertain to:
- purposely uncaring / indifferent employees (jerks who are being a jerk to you)

Personally, no. I would ask to complain or speak to a manager, in order to get what I want, but I wouldn't scream or yell at the employee - especially over things that are out of their control.
 
I don't, unless they give me an actual reason to. What I mean is, I am particularly polite, and if the service is bad, simply indifferent. However, if they are rude first, I will meet their level with extreme prejudice and then report them to their manage.
 
never. Havent had an issue in decades. Now I have had alot of mediocre service but thats the service industry for you. Grind your soul slowly into apathy towards the human race.
 
Never. You catch more flies with honey than vinegar. I've done my time on customer support phones, tech support, cashier work, ect. Nothing gets stuff done faster than polite, calm, respectful conversation. In fact if you started yelling at me or berating me I'd thank you for your time and hang up on you.

I apply the same principal in any customer service situation. Express that you are upset with the service or whatever it is you are needing, politely explain why and don't make a scene out of it. I almost always get what I want at a CS desk or on the phone with that approach.
 
smackababy said:
I don't, unless they give me an actual reason to. What I mean is, I am particularly polite, and if the service is bad, simply indifferent. However, if they are rude first, I will meet their level with extreme prejudice and then report them to their manage.
Click to expand...

This. I will let the tech know that I am angry and I may even raise my voice and show my displeasure. I will however never make it a personal issue and make my anger towards the bad service apparent rather than the tech.
 
Uppsala9496 said:
No. I get pissed off enough about shitty service, I leave.
Click to expand...

/this shitty service? fine i will go right down the street to another place to visit.

only time i get upset is when i order something and they screw it up. I don't yell at them though.

about the only time i have is teh women (about 40ish) was behind the counter and she messed up my order. i went up and told them. She didn't want to fix it or get the manager. I waved over another worker who had to get the manager. who then fixed my order. the lady was standing there making comments about the order and about em. Finally i turned to her and said something along the lines of "fuck lady. you are ignorant and a ugly person. It's no wonder you are 40,single and working as a cashier" the manager said "not for long.." and walked off.


I worked at mcdonalds and wallmart they take so much abuse from people i refuse to add to it.
 
I think it all depends on the situation. I typically view the big picture and consider whether or not this individual is really to blame and if they have intent to cause problems....or just are plain lazy.

In most cases, the mere employee is only a worker in a bigger management or corporate failure. The most common example is when you call a support phone number for some company and have to deal with level 1 support that follows a script and knows far less than you do about what they are paid to support. It's not their fault...they aren't trained to know the product, they're trained to follow a call script and weed out common questions/problems....but they do it at the cost of MY time. Not my fault, not their fault....just a hoop I jump through often.

Restaurant service is probably my least favorite. Servers have it rough when people skip their shifts or the kitchen doesn't get food out correctly. There's a lot of opportunity for failure if the servers don't stay on top of everything. I tip well if they do their job...I tip moderately if they don't.
 
I wont scream and yell like an asshole, but I will make someone feel like shit for a bad policy, but at least I preface it with "I know you dont make this rule...but"
 
vi edit said:
You catch more flies with honey than vinegar.
Click to expand...

This saying bothers me more than it should. Objectively, flies (at least fruit flies) are more attracted to vinegar than honey; if your goal is to bait flies into a trap, vinegar is more effective. Granted, for actually CATCHING flies, honey will win out for sheer viscosity and stickiness, but you'll get fewer than a proper trap with vinegar as a bait.
 
Rakehellion said:
Where the "yes, but I won't publicly admit it" option? I'm sure a lot of you fall into that category.
Click to expand...

i agree. a lot of you are spoiled little bitches that probably take pride in belitting these people who aren't empowered by upper management to do anything to make your experience better.
 
No. Maybe that's why they are generally helpful if I ever do have a problem. That or the almost Paladin level aura of Lawful Goodness that radiates from me 🙂
 
No, especially when its clearly not the employees fault. I work in IT, so people always bitch at me (even when they are the idiot who broke it) so I try not to do the same to other people.
 
Yeah maybe... it really depends on the situation. I call it being assertive.

I got abusive to a train ticket guy a few weeks back because he left me no option. The situation wasent his fault, it wasent my fault either but there were measures he could have taken and didn't so I got angry.
 
Maximilian said:
Yeah maybe... it really depends on the situation. I call it being assertive.

I got abusive to a train ticket guy a few weeks back because he left me no option. The situation wasent his fault, it wasent my fault either but there were measures he could have taken and didn't so I got angry.
Click to expand...

Your situation may have been legitimate but I have been on the other side of that argument many times.

I work in the service industry in a way, and I HATE the customers who are always asking "Can't you just [insert thing I can't do]". No I fucking can't do that. Yes, you're being unreasonable in insisting that I do that. Now quit asking goddammit.
 
I've worked in retail, fast food, and customer service, so no... my patience stretches really far when dealing with service people and I know where they're coming from when they have to be the bearer of bad news; I also know from personal experience that being nice is more likely to get you good results than being an asshole.

I've been rude occasionally, but only when really pushed.

the other week, I was on the phone with EMC for like an hour, trying to troubleshoot a wonky problem on a storage array. after like the 4th time I had to correct the command syntax the tech support guy was running and feeling like we were going nowhere, I was just like "I don't mean to be rude, but can you just escalate me up to the next support tier? I really don't feel like you're capable of helping me solve this problem."

really like the thing that Symantec has, where if you're certified you get a special dial-in # to completely bypass Tier 1 support.
 
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