- May 3, 2004
- 25,030
- 5
- 61
I have a friend who works in a call center, handling Directory Assistance calls. I sat in for a few hours, listening to calls, and OMG - I'm stunned.
You'd be shocked at how many people call, wanting help finding a number for a business THEY DON'T EVEN KNOW THE NAME OF. If you want the Psychic Hotline, don't dial *411, k?
Or they know the name, but spell it wrong. They'll never admit they don't know how to spell it, but they'll ask the poor working schmuck on the phone to look at eight different spellings.
Or eight different cities, because they "just know it's there, somewhere."
This may be the technological age, but you'd think this was rocket surgery.
You'd be shocked at how many people call, wanting help finding a number for a business THEY DON'T EVEN KNOW THE NAME OF. If you want the Psychic Hotline, don't dial *411, k?
Or they know the name, but spell it wrong. They'll never admit they don't know how to spell it, but they'll ask the poor working schmuck on the phone to look at eight different spellings.
Or eight different cities, because they "just know it's there, somewhere."
This may be the technological age, but you'd think this was rocket surgery.
