>Just in case you think you are TC (technologically challenged). The
>following is an excerpt taken from a Wall Street Journal article:
>
>1.Compaq is considering changing the command "Press Any Key" to "Press
>Return Key" because of the flood of calls asking where the "Any" key
>is.
>
>2.AST technical support had a caller complaining that her mouse was
>hard to control with the dust cover on. The cover turned out to be the
>plastic bag the mouse was packaged in.
>
>3.Another Compaq technician received a call from a man complaining that
>the system wouldn't read word processing files from his old diskettes.
>After trouble-shooting for magnets and heat failed to diagnose the
>problem, it was found that the customer had labeled the diskettes, then
>rolled them into the typewriter to type the labels.
>
>4.Another AST customer was asked to send a copy of her defective
>diskettes. A few days later a letter arrived from the customer along
>with photocopies of the floppies.
>
>5.A Dell technician advised his customer to put his troubled floppy
>back in the drive and close the door. The customer asked the tech to
>hold on, and was heard putting the phone down, getting up and crossing
>the room to close the door to his room.
>
>6.Another Dell customer called to say he couldn't get his computer to
>fax anything. After 40 minutes of trouble-shooting, the technician
>discovered the man was trying to fax a piece of paper by holding it in
>front of the monitor screen and hitting the "send" key.
>
>7.Yet another Dell customer called to complain that his keyboard no
>longer worked. He had cleaned it by filling up his tub with soap and
>water and soaking the keyboard for a day, then removing all the keys
>and washing them individually.
>
>8.A Dell technician received a call from a customer who was enraged
>because his computer had told him he was "bad and an invalid". The tech
>explained that the computer's "bad command" and "invalid" responses
>shouldn't be taken personally.
>
>9.A confused caller to IBM was having troubles printing documents. He
>told the technician that the computer had said it "couldn't find
>printer". The user had also tried turning the computer screen to face
>the printer - but that his computer still couldn't "see" the printer.
>
>10.An exasperated caller to Dell Computer Tech Support couldn't get her
>new Dell Computer to turn on. After ensuring the computer was plugged
>in, the technician asked her what happened when she pushed the power
>button. Her response, "I pushed and pushed on this foot pedal and
>nothing happens." The "foot pedal" turned out to be the computer's
>mouse.
>
>11.Another customer called Compaq tech support to say her brand-new
>computer wouldn't work. She said she unpacked the unit, plugged it in
>and sat there for 20 minutes waiting for something to happen. When
>asked what happened when she pressed the power switch, she asked "What
>power switch?"
>
>12.True story from a Novell NetWire SysOp:
>
>Caller: "Hello, is this Tech Support?"
>Tech: "Yes, it is. How may I help you?"
>Caller: "The cup holder on my PC is broken and I am within my warranty
>period. How do I go about getting that fixed?"
>Tech: "I'm sorry, but did you say a cup holder?"
>Caller: "Yes, it's attached to the front of my computer."
>Tech: "Please excuse me if I seem a bit stumped, It's because I am. Did
>you receive this as part of a promotional, at a trade show? How did you
>get this cup holder? Does it have any trademark on it?"
>Caller: "It came with my computer, I don't know anything about a
>promotional. It just has '4X' on it." At this point the Tech Rep had to
>mute the caller, because he couldn't stand it. He was laughing too
>hard. The caller had been using the load drawer of the CD-ROM drive as
>a cup holder, and snapped it off the drive!
>
>13.Another IBM customer had troubles installing software and rang for
>support. "I put in the first disk, and that was OK. It said to put in
>the second disk, and had some problems with the disk. When it said to
>put in the third disk - I couldn't even fit it in..." The user hadn't
>realized that "Insert Disk 2" meant to remove Disk 1 first.
>
>14.In a similar incident, a customer had followed the instructions for
>installing software. The instructions said to remove the disk from it's
>cover and insert into the drive. The user had physically removed the
>casing of the disk and wondered why there were problems.
>following is an excerpt taken from a Wall Street Journal article:
>
>1.Compaq is considering changing the command "Press Any Key" to "Press
>Return Key" because of the flood of calls asking where the "Any" key
>is.
>
>2.AST technical support had a caller complaining that her mouse was
>hard to control with the dust cover on. The cover turned out to be the
>plastic bag the mouse was packaged in.
>
>3.Another Compaq technician received a call from a man complaining that
>the system wouldn't read word processing files from his old diskettes.
>After trouble-shooting for magnets and heat failed to diagnose the
>problem, it was found that the customer had labeled the diskettes, then
>rolled them into the typewriter to type the labels.
>
>4.Another AST customer was asked to send a copy of her defective
>diskettes. A few days later a letter arrived from the customer along
>with photocopies of the floppies.
>
>5.A Dell technician advised his customer to put his troubled floppy
>back in the drive and close the door. The customer asked the tech to
>hold on, and was heard putting the phone down, getting up and crossing
>the room to close the door to his room.
>
>6.Another Dell customer called to say he couldn't get his computer to
>fax anything. After 40 minutes of trouble-shooting, the technician
>discovered the man was trying to fax a piece of paper by holding it in
>front of the monitor screen and hitting the "send" key.
>
>7.Yet another Dell customer called to complain that his keyboard no
>longer worked. He had cleaned it by filling up his tub with soap and
>water and soaking the keyboard for a day, then removing all the keys
>and washing them individually.
>
>8.A Dell technician received a call from a customer who was enraged
>because his computer had told him he was "bad and an invalid". The tech
>explained that the computer's "bad command" and "invalid" responses
>shouldn't be taken personally.
>
>9.A confused caller to IBM was having troubles printing documents. He
>told the technician that the computer had said it "couldn't find
>printer". The user had also tried turning the computer screen to face
>the printer - but that his computer still couldn't "see" the printer.
>
>10.An exasperated caller to Dell Computer Tech Support couldn't get her
>new Dell Computer to turn on. After ensuring the computer was plugged
>in, the technician asked her what happened when she pushed the power
>button. Her response, "I pushed and pushed on this foot pedal and
>nothing happens." The "foot pedal" turned out to be the computer's
>mouse.
>
>11.Another customer called Compaq tech support to say her brand-new
>computer wouldn't work. She said she unpacked the unit, plugged it in
>and sat there for 20 minutes waiting for something to happen. When
>asked what happened when she pressed the power switch, she asked "What
>power switch?"
>
>12.True story from a Novell NetWire SysOp:
>
>Caller: "Hello, is this Tech Support?"
>Tech: "Yes, it is. How may I help you?"
>Caller: "The cup holder on my PC is broken and I am within my warranty
>period. How do I go about getting that fixed?"
>Tech: "I'm sorry, but did you say a cup holder?"
>Caller: "Yes, it's attached to the front of my computer."
>Tech: "Please excuse me if I seem a bit stumped, It's because I am. Did
>you receive this as part of a promotional, at a trade show? How did you
>get this cup holder? Does it have any trademark on it?"
>Caller: "It came with my computer, I don't know anything about a
>promotional. It just has '4X' on it." At this point the Tech Rep had to
>mute the caller, because he couldn't stand it. He was laughing too
>hard. The caller had been using the load drawer of the CD-ROM drive as
>a cup holder, and snapped it off the drive!
>
>13.Another IBM customer had troubles installing software and rang for
>support. "I put in the first disk, and that was OK. It said to put in
>the second disk, and had some problems with the disk. When it said to
>put in the third disk - I couldn't even fit it in..." The user hadn't
>realized that "Insert Disk 2" meant to remove Disk 1 first.
>
>14.In a similar incident, a customer had followed the instructions for
>installing software. The instructions said to remove the disk from it's
>cover and insert into the drive. The user had physically removed the
>casing of the disk and wondered why there were problems.
Facebook
Twitter