Do you guys do this in call queues or menus?

[CrazyDe1]

I always just hit 0 a bunch of times to get to an actual person. It's much easier than trying to navigate people's phone menus and getting transferred to the wrong place, taking 10 minutes, then someone gets on teh line and transfers you back to the menu system. I also hate voice activated systems that try to verify information....

 

[mugs]

No I don't do that, the menu is there to narrow down what you're calling about. If you're too retarded to listen to the options and pick the best one, why should the company have to pay someone to deal with you?

 

[CrazyDe1]

Originally posted by: mugs
No I don't do that, the menu is there to narrow down what you're calling about. If you're too retarded to listen to the options and pick the best one, why should the company have to pay someone to deal with you?

Because it takes 2 seconds as opposed to taking 5 minutes to navigate to the right portion of their phone menu. The other thing is there's a bunch of automated responses. SUch as have you tried power cycling your modem. Or you can track your shipment online at www.dell.com. All this crap is ridiculous when you actually need to talk to someone because of a problem. That and in order to get to someone they usually don't tell you the right option until the end. So it gives you all these automated responses and the last option is to talk to an agent. If I need a person to resolve my issue it's easier to hit 0 and 0 again and go straight to a person because the system thinks you're having problems with the menu than to sit and wait for all the options to be read off to you.

 

[JeffreyLebowski]

Originally posted by: CrazyDe1

Originally posted by: mugs
No I don't do that, the menu is there to narrow down what you're calling about. If you're too retarded to listen to the options and pick the best one, why should the company have to pay someone to deal with you?

Because it takes 2 seconds as opposed to taking 5 minutes to navigate to the right portion of their phone menu. The other thing is there's a bunch of automated responses. SUch as have you tried power cycling your modem. Or you can track your shipment online at www.dell.com. All this crap is ridiculous when you actually need to talk to someone because of a problem. That and in order to get to someone they usually don't tell you the right option until the end. So it gives you all these automated responses and the last option is to talk to an agent. If I need a person to resolve my issue it's easier to hit 0 and 0 again and go straight to a person because the system thinks you're having problems with the menu than to sit and wait for all the options to be read off to you.

Well since you meantioned dell, the system is in place to get you aggitated and pissed of for Habib when he says, Hello, My name is Habib Isthanjahansyrahibmajahon, Tank joo for call Dell. How may i be assisting you today?

 

[nageov3t]

no.

I used to work as a phone rep, and it pissed me off when people did that. For some calls, the phone system was used to automatically route you to the correct department. Also, it's nice to have an idea of what you're going into when you pick up a call, so that you can get the applicable information ready, rather than going into the call with no idea what the customer is calling about.

 

[PingSpike]

When I don't really know what the problem is or what department I'm suppose to be talking too, I sometimes do that. But you're usually shooting yourself in the foot since there's like 2 operators, they're both busy with a que of 500 other people and they're just going to transfer you when you get there anyway.

 

[Aves]

Originally posted by: PingSpike
But you're usually shooting yourself in the foot since there's like 2 operators, they're both busy with a que of 500 other people and they're just going to transfer you when you get there anyway.

Exactly! My company just removed our option 0 so you can hit it until you're blue in the face but you won't get to anyone.

 

[Krazy4Real]

Originally posted by: aves2k

Originally posted by: PingSpike
But you're usually shooting yourself in the foot since there's like 2 operators, they're both busy with a que of 500 other people and they're just going to transfer you when you get there anyway.

Exactly! My company just removed our option 0 so you can hit it until you're blue in the face but you won't get to anyone.

LOL! nice.

 

[loup garou]

I used to, but just about everyone has removed the operator option now. I wish they hadn't...I was on the phone with verizon for 2 hours last week trying to get help with a client's T1. The automated system was fvcked up and kept routing me to home DSL support. Absolutely ridiculous to treat a business customer who pays over $700 a month for a T1 that way.