Do you argue in retail stores or you give up?

[Wduaqnug]

May 1, 2003


TO:
Thomas M Ryan , CEO
CVS
1 CVS Dr.
Woonsocket, RI 02895

Dear Mr. Ryan,

I am writing to inform you of a problem with the exchanges and returns at one of
your stores. The store I'm referring to is at Store #XXXX

Brooklyn, NY 11214.

I shop CVS pharmacies on regular basis. There are several of them near my
house. I really appreciate CVS having 24hour store in case we go to ER and get
prescription we can redeem it instantly. I buy diapers for my baby on regular
basis from CVS,Eckerd and Toysrus. I bought 4 packs of CVS Diapers Size 2. At
the time it turned out it was too big for my daughter. Now we tried it on, its
above her belly and doesnt fit well as other national brands. I started looking
for receipt and can't find it. I usually dont keep receipts in safe place
unless product is above average value or has manufactor warraty. I am sure
thousands other consumers dont keep receipts from their daily shopping at
groceries and pharmacies. I e-mailed CVS and got response from Chris at
Consumer Relations indicated all CVS products carry 100% money back policy and
no questions asked and it would be fine if I return to any of CVS stores. Today
I went on my way to work to store #XXXX Brooklyn, NY 11214. I
explained to cashier my situation, she called store manager. Manager came out
and told me she cant do it without receipt, I appointed her to CVS brand
policy. She turned her back to me and left. I didnt have chance to ask her for
district manager contact info. Eckerd & Rite Aid pharmacies have regional and
district managers on big wall display in each store. I called store manager
#XXXX to see if he can give me contact information and he told me its CVS
policy not to give out that information.

On average, I would say I visit your store 3-5 times per month, and I usually
spend $1-$20 per visit. It's unlikely I would buy from your store in the future.
Also, it's doubtful that I would recommend your company.

Here's what I'd like CVS to do: To get in touch with regional manager for those
two stores and address the issue and manager attitude towards consumers.

 

[Kevin]

The CVS' here are no better. They are just poorly managed stores...

 

[HappyPuppy]

I don't think they will miss your Tootsie Roll Pop purchases. Next time try 7-11.

 

[Wduaqnug]

well I called corporate office was transferred to district manager voice mail it turned out wrong guy, but he called right guy and he called me back from his cell phone he was on his way home. he told me to return to a store and ask for sam who is real manager. that female turned out a cashier who was pretending as a manager

 

[Cyberian]

Can't you just keep the diapers until your baby grows a little bit?

 

[RossMAN]

LOL I love your incoherant rants.

Ah my day is complete now.

Thank you

 

[wasssup]

I personally hate all retail stores. Some of the employees are awesome and others are good, but the crappy ones stand out in my mind. I especially hate the retail employees who would throw themselves in front of a train for the company (you know, the ones who refuse to accept a legitimate coupon because the store would lose $1 on the sale or something like that).

Oh, that's not what you were asking. Well, you gotta choose your battles...one incident was with circuit city (in woodbridge, nj...god i hate them). Best Buy had a videocard for $79.99 out the door, and circuit city had it for $159.99. Circuit City refused to PM because they said I was lying and BB really had it for $199.99 (which is a lie). I actually bought the card from BB a few minutes earlier and even had the receipt, but the manager still said I was lying (seriously, he needs a high school education or something). Not much I could do, so I bought the card and simply PM'd at another store. (I had store credit at CC, that's why I went through this whole PM mess).

 

[SoylentGreen]

Originally posted by: wasssup
I personally hate all retail stores. Some of the employees are awesome and others are good, but the crappy ones stand out in my mind. I especially hate the retail employees who would throw themselves in front of a train for the company (you know, the ones who refuse to accept a legitimate coupon because the store would lose $1 on the sale or something like that).

Oh, that's not what you were asking. Well, you gotta choose your battles...one incident was with circuit city (in woodbridge, nj...god i hate them). Best Buy had a videocard for $79.99 out the door, and circuit city had it for $159.99. Circuit City refused to PM because they said I was lying and BB really had it for $199.99 (which is a lie). I actually bought the card from BB a few minutes earlier and even had the receipt, but the manager still said I was lying (seriously, he needs a high school education or something). Not much I could do, so I bought the card and simply PM'd at another store. (I had store credit at CC, that's why I went through this whole PM mess).

Keep up being a ferengi trying to ripoff the stores and expect respect.

 

[notfred]

You actually tried to return an open pack of diapers after putting them on your kid?

 

[Wduaqnug]

no I bought 4 packs and 3 remained sealed never touched, i wanted to return 3 unopened

 

[iwearnosox]

Have some cheese with your whine. :wine:

 

[XZeroII]

depends what store it is and what I want. If I am right and they are wrong, I will definatly argue if I feel it's necessary.

 

[rh71]

Hey my fiance used to live (her parents still do) in Brooklyn, NY 11214. I don't recall any CVS' there though... anywhere near 86th St. ?

 

[Dudd]

Originally posted by: Kiyup

Originally posted by: wasssup
I personally hate all retail stores. Some of the employees are awesome and others are good, but the crappy ones stand out in my mind. I especially hate the retail employees who would throw themselves in front of a train for the company (you know, the ones who refuse to accept a legitimate coupon because the store would lose $1 on the sale or something like that).

Oh, that's not what you were asking. Well, you gotta choose your battles...one incident was with circuit city (in woodbridge, nj...god i hate them). Best Buy had a videocard for $79.99 out the door, and circuit city had it for $159.99. Circuit City refused to PM because they said I was lying and BB really had it for $199.99 (which is a lie). I actually bought the card from BB a few minutes earlier and even had the receipt, but the manager still said I was lying (seriously, he needs a high school education or something). Not much I could do, so I bought the card and simply PM'd at another store. (I had store credit at CC, that's why I went through this whole PM mess).

Keep up being a ferengi trying to ripoff the stores and expect respect.

What a moron, actually using a service that the store has implemented.

 

[amdskip]

I work retail and the customer is NOT ALWAYS right. They had no right to deny you the right to bring the diapers back though. If it had been walmart, they would even take back the opened package with a diaper or two missing.

 

[Wduaqnug]

one CVS is 0n 86th Street and 21st ave but new one was just build on cropsey ave and 20th ave

 

[Pliablemoose]

I love you man...

I bitch & moan every chance I get, emailed Staples corporate about a snotty asst manager & they almost give me free stuff when I walk in the door after Corporate got through with her... He he...

Got thrown out of Best Buy once.. Tried to PM a stick of memory in the mid 1990's & wouldn't take no for an answer.

I can't believe consumers that take sh1t when they spend their hard earned $... Don't you guys know you vote with your $?

 

[NokiaDude]

I argued with a local Wherehouse Music in my town AND WON!!. They had GTA3 for $29.99 on display. So as I checked out they said it was $49.99 plus tax. So I said if it was a mistake, nope the label on the real copy said $49.99. So I asked to see his manager. He was right next to him busy checking out stuff to cutomers. So I waited until he wasn't very busy. When I finally got to him after 3 mins I asked him why the display box had that price. He said it was a display box of the item for sale, didn't anwser the question, so I asked "but why is it being sold at $29.99?" he looked at the display box, saw the $29.99 price tag and mumbled "Sonofab!tch!", and compared the display box to the real copy, so I asked if I could purchase GTA3 at that price and told him it would be great. So he said no problem and I thanked him, he said it was a great game and why not at that price. So I thanked him again entusiatically and he was all surprised. And I walked out a happy little mofo!!

 

[Zim Hosein]

As long as spunky is okay, I agree w/ you Wduaqnug

 

[Tom]

Yes I returned a Bacon Egg cheese biscuit the other day because it only had ONE bacon strip, and it was all curled up instead of straight.

 

[MercenaryForHire]

I haggle pretty much everywhere I go. Got it from my dad ... I swear, he's a god of automotive sales. When you get a mint-condition 1988 Mazda RX-7 for CDN$4K and it's got $600 (each) magnesium-alloy wheels on all four rims included...

- M4H

 

Originally posted by: Dudd

Originally posted by: Kiyup

Originally posted by: wasssup
I personally hate all retail stores. Some of the employees are awesome and others are good, but the crappy ones stand out in my mind. I especially hate the retail employees who would throw themselves in front of a train for the company (you know, the ones who refuse to accept a legitimate coupon because the store would lose $1 on the sale or something like that).

Oh, that's not what you were asking. Well, you gotta choose your battles...one incident was with circuit city (in woodbridge, nj...god i hate them). Best Buy had a videocard for $79.99 out the door, and circuit city had it for $159.99. Circuit City refused to PM because they said I was lying and BB really had it for $199.99 (which is a lie). I actually bought the card from BB a few minutes earlier and even had the receipt, but the manager still said I was lying (seriously, he needs a high school education or something). Not much I could do, so I bought the card and simply PM'd at another store. (I had store credit at CC, that's why I went through this whole PM mess).

Keep up being a ferengi trying to ripoff the stores and expect respect.

What a moron, actually using a service that the store has implemented.

Thinking isn't Kiyup's greatest attribute.

 

[imported_Mike]

yes, i argued with a sears guy once, he told me to 'tone down' amoung some other things, so i left the store and returned my $700 camcorder, and i havnt been in a sears for close to 2 years now....i can do without a hole sales associates.

 

[prodigy]

Don't buy spunky's diapers from CVS next time.