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do these numbers look right

I would tend to agree with you, as that is a high PL% to be getting. A acceptable packet loss percent is < 3-5% or so last I heard, and if your getting upwards of 14%, it sure doesn't look good.
 
Was this a one time test? Is this kind of performance repeatable? If it was a one time test then it could be related to the hop IP's...it its repeatable to different locations with different hop locations...it could be associate with the specific NIC chipset or driver....
 
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