- Oct 14, 2001
- 2,492
- 3
- 81
I filed my taxes last Friday. I was using H&R Block online website. I filed my state and federal. An hour later I was notified by email that something was amiss even though the filing supposedly had no errors. I log on to see what is wrong and is says my filing has been rejected. The reason field was blank. I call into to see what is wrong, she tries to figure out for 45 min. The lady tells me I can print it out and mail it in and it will take 6-8 weeks. I tell her the reason I wanted to e-file was for the speed. She says since it didn't process that I should be fine to e-file with a different company. I load up TurboTax and it files successfully. I call up H&R Block and let them know I filed successfully with TurboTax. I ask if there will be any charges and she says no there will not and if there is to just call and reference the ticket number and they will be removed no problem.
Today I check my credit card and there is an H & R Block charge. I call up and let them know what I was told. She says I'm sorry, but that is incorrect and that I will be charged. I log on and it still says Federal and State are On Hold. So you're charging me for nothing? She says no we're charging you for the state filing. But its on hold? So you haven't done anything for me. Your online filing did not function correctly and a representative told me to file with another company and not worry about any charges. I ask to speak to her manager. He says the same thing. I sent an email to customer service.
Moral of the Story: Do NOT use H & R Block ever.
Cliffs:
-File Taxes at HR Block
-Filing Fails, they don't know why, tell me to efile elsewhere
-I successfully efile at TurboTax, call and tell H&R Block they say no problem, no charges
-H&R Block Charges me
-I call and they tell me that they charged me for the state filing, which is still on hold and won't refund me
What are my options?
Today I check my credit card and there is an H & R Block charge. I call up and let them know what I was told. She says I'm sorry, but that is incorrect and that I will be charged. I log on and it still says Federal and State are On Hold. So you're charging me for nothing? She says no we're charging you for the state filing. But its on hold? So you haven't done anything for me. Your online filing did not function correctly and a representative told me to file with another company and not worry about any charges. I ask to speak to her manager. He says the same thing. I sent an email to customer service.
Moral of the Story: Do NOT use H & R Block ever.
Cliffs:
-File Taxes at HR Block
-Filing Fails, they don't know why, tell me to efile elsewhere
-I successfully efile at TurboTax, call and tell H&R Block they say no problem, no charges
-H&R Block Charges me
-I call and they tell me that they charged me for the state filing, which is still on hold and won't refund me
What are my options?