Question DO NOT BUY ANYTHING GIGABYTE

[aigomorla]

So lately ive been hearing very bad things about gigabyte.
Like losing packages for RMA's.

The first time i heard about this issue was with USPS and gigabyte:

https://www.reddit.com/r/gigabyte/comments/1k2l1ly/gigabyte_usa_rma_warning_not_receiving_usps_rma

I am running into issues right now.

My board was mailed out last week, and still i have not heard anything from gigabyte.
Then i called there support,
They email me at the closing of course and say this:



When UPS shows this:



I dont think i can ever recommend gigabyte if they don't resolve this.

 

[tcsenter]

Had a bad experience with Gigabyte back in like 2003/2004, ended up eating the cost of a defective GPU (AGP) that was wonky out of the box on two disparate machines. They said 'worked for them' but they did update the vBIOS. I know that was a lie because I dumped it before sending it to them and it was identical when returned.

Went 15 full years before I purchase anything from them again, at least not brand new (bought a couple used items).

 

[Mantrid-Drone]

A bit harsh blaming Gigabyte when, as is usually the case, it is the carrier and likely a specific delivery driver who is to blame for this kind of problem.

It could also be a case of what we call in the UK porch pirates when the package is stolen after delivery because it was left in an insecure place.

But Gigabyte should be held responsible if you bought direct from them.

You have to put up with whatever delivery service they use - often the cheapest and likely least reliable. They may lie about making the delivery which is why a lot of delivery services now require their drivers to provide photographic evidence that it was delivered as claimed.

If they can't then under UK consumer law it is entirely up to the company you bought the goods from to sort out the problem not the purchaser. They employed the delivery service and they are responsible for the delivery until it has been received by the person to whom it was addressed and there is proof of that.

A parcel tracking record that shows the package as having been delivered is not proof of receipt because they can be and often are falsified.

 

[mikeymikec]

Porch pirates nicking parcels clearly marked 'RMA'? While I'm sure that most of them are not particularly smart, once one has learnt what RMA means, surely the risk greatly outweighs the potential reward.

I can't think of a single RMA I've done for electronics where the manufacturer was happy for the parcel to be picked up from the doorstep (lately I've sent back one processor and three power supplies).

Aside from a doorstep pickup scenario, as far as I'm concerned, as soon as one has given the parcel to the courier that the manufacturer specified, it's the manufacturer's responsibility from that point onwards. If they don't pick reliable couriers, that's their problem. They can't complain that I did something wrong when I followed their instructions.

 

[sdifox]

Porch pirates nicking parcels clearly marked 'RMA'? While I'm sure that most of them are not particularly smart, once one has learnt what RMA means, surely the risk greatly outweighs the potential reward.

I can't think of a single RMA I've done for electronics where the manufacturer was happy for the parcel to be picked up from the doorstep (lately I've sent back one processor and three power supplies).

Aside from a doorstep pickup scenario, as far as I'm concerned, as soon as one has given the parcel to the courier that the manufacturer specified, it's the manufacturer's responsibility from that point onwards. If they don't pick reliable couriers, that's their problem. They can't complain that I did something wrong when I followed their instructions.

You think they even read the label? It's snatch and run

 

[bba-tcg]

It clearly shows in the OP that the package was delivered and signed for. Certainly, at this point the issue is for Gigabyte to sort out.

 

[mikeymikec]

You think they even read the label? It's snatch and run

<shrugs> I have no personal experience on this topic.

 

[sdifox]

<shrugs> I have no personal experience on this topic.

I have seen enough porch pirate videos

 

[aigomorla]

Still waiting to hear from UPS. I called again and gave the CS a email from giggy actually blaming them even tho they have signatures.

It seems like UPS is not happy.

So im kinda upset at not putting full insurance on the package.
Something told me they would lose it.
Something told me i should just pay the little over double shipping fee, which would of been like 50 dollars to a location literally 16 miles away...

But i guess lesson is... don't cheap out on insurance.
And also Gigabyte 4 yr warrenty means jack squat if they lose your RMA and product support ends there.

Anyhow im gonna make it a mission to let people know to avoid these guys from now on.
Again id rather have the ASUS approach where they toss my RMA and then say it was damaged via transit.
At least they admit they got the package, and have something to show why they denied it, so you can fight with the carrier saying they played tetris with your package and tried to push it into a spot too small.

 

[mikeymikec]

Postage insurance is always a tricky one. If it's faulty you've got to think of it like it's not.

 

[DAPUNISHER]

USPS has been a hot mess where I live. Sent 2 identical medium Flat rate priority packages (dropped off together) to the same buyer, and only one got there on time. The other inexplicably took over a week. Also had to report my new credit cards lost/stolen because they did not make it here. The replacements were here in 2 days.

UPS is falling apart UPS Layoffs: Logistics Giant Cuts 48,000 Jobs In Efficiency Push And Profit Drive

This may or may not be on Gigabyte. That it comes at a time when the carriers in question are going through so many struggles, makes it tough to nail down the guilty party IMO.

 

[Shmee]

Maybe both should be avoided!

 

[DAPUNISHER]

Maybe both should be avoided!

LOL I guess we all just buy MSI now? Gigabyte may be responsible for a few lost RMA, so avoid? 😂

Asus is the worst of the worst. If you need to RMA anything with them, good luck, you will need lots of it to get a good outcome.
ASRock 8 series might burn up your 9 series 3D CPU.
Smaller board makers struggle with bios updates and quality. They may also require RMAing overseas even with a U.S. outlet. Takes a long time and they may not reimburse you for expensive shipping costs.

Gigabyte has some top tier boards in Hardware Unboxed shootouts. I won't be avoiding them over this. Considering I recently sold a AORUS ELITE B450 that I bought in 2018 and has always been rock solid. I don't think I've ever needed their RMA service. The only RMA I remember using is MSI, and they were great. So definitely put them in my top 2.

My B650e ASROCK and 7800X3D have been purring along for over a year. I have a ASROCK mini-ITX B550 that has been going strong a few years too. The other is a AORUS ELITE B550 AX V2 + 5800X3D that's been going strong for years now. Yeah, there will be no boycott from me.

 

[mikeymikec]

I was going to ask if anyone knew what MSI's support is like as I've recently started using their boards in builds.

 

[Steltek]

Ah, there is the Gigabyte I know and despise from hard-won past personal experience.

I went through my own Gigabyte RMA-nightmare years ago that was absolutely Gigabyte's fault. I sent them a defective board, and they kept returning it to me marked as repaired despite them clearly never having even bothered to open the original packaging I shipped it to them in. I ended up eating the cost of that board because they ran the warranty out.

At the end of that misadventure into intentional corporate incompetence, I swore to myself there would be daily snowball fights in hell before I'd ever buy another Gigabyte product.

And yet, low and behold, I have been looking at a Gigabyte x870e Aorus Master board for the last three weeks, trying to convince myself I won't ultimately regret buying it (while knowing deep down I almost surely will regret it if I do).

Since Asrock is having their little CPU murderboard nightmare that they seemingly can't resolve, the Aorus Master seems to be the only other board I can find that would meet my current requirements (i.e. a sub-$400 board with full ECC memory support and having at least 3 PCIe slots supporting at least x4 in the two non-primary slots --- there just aren't that many of them at the consumer level due to all the needless integrated m.2 slots soaking up PCIe lanes). If it wasn't for needing ECC, I'd just buy a MSI board.

This thread hasn't helped with that decision. I hope they get it sorted out, but my past experience says it won't turn out in their favor.

Maybe I just need to take out a bank loan and go with a 16 core Threadripper......

 

[DAPUNISHER]

I was going to ask if anyone knew what MSI's support is like as I've recently started using their boards in builds.

I've used them a few times going back to the bad caps days. I think that first experience was bad because the next board had the same problem. After that I had excellent results. Usually exceeding their stated policy. Only better brand I've dealt with is EVGA.

For other tech gadgets I give highest praise to Kingston HyperX. When my son had issues with his headset they overnighted every accessory to see if that solved the issue. Also included a prepaid RMA label if it did not. The RMA was lickity split and he had brand new cans in no time.

On topic: Report it to GN if you believe there is a real issue with Gigabyte. If there is any meat on the bones, they will be picking them clean in short order.

 

[Steltek]

I've used them a few times going back to the bad caps days. I think that first experience was bad because the next board had the same problem. After that I had excellent results. Usually exceeding their stated policy. Only better brand I've dealt with is EVGA.

For other tech gadgets I give highest praise to Kingston HyperX. When my son had issues with his headset they overnighted every accessory to see if that solved the issue. Also included a prepaid RMA label if it did not. The RMA was lickity split and he had brand new cans in no time.

On topic: Report it to GN if you believe there is a real issue with Gigabyte. If there is any meat on the bones, they will be picking them clean in short order.

I agree with your take on Kingston. It has been a few years, but one time I had a problem with a pair of matched Kingston memory modules and their tech support people absolutely bent over backwards to make it right. Turned out that they finally determined the issue was that the modules I had were incorrectly labeled.

 

[mindless1]

Their history of package loss tells the tale when it's above the normal rate of loss.

BUT!! Once upon a time ago I ordered a TV from Newegg, which was shipped and delivered to someone else and listed as "left at dock",, when I don't have a dock and don't live in the city the dock was in (lol), so my best advice is to insure the package, require signature, and get full replacement reimbursement if it's lost. Unfortunately if they have proof of delivery as a signature (not a fake filled in field on a form) , then you're dealing with the recipient.

 

[aigomorla]

Updates... UPS again double confirms... someone at gigabyte was physically HANDED the packages.



So i called Gigabyte again, and they said they will escilate it to management.
If they dont fix this, im gonna take them to small claims, just to force someone higher up to come out to court all the way in down town los angeles.

The one and only thing i love about my blue state is that they are almost always on the non corporation side as long as you have evidence of proof that they did wrong.

Also afterwards i think i may file a fraud warrenty, adding to the many posts and other threads i have about them losing packages on purpose or shifting blame.

So yeah, i wrote them a nice email, just to make there life easier and send me a board to make me go away.

But lets see what gigabyte does.

LOL I guess we all just buy MSI now?

Shoot, im about to go down that rabbit hole right now.
Cant trust ASrock not to melt your cpu.
Cant trust ASUS to treat your RMA right.
Can't trust Giggy to get your motherboard RMA.

I really really miss EVGA... i wish EVGA had a board i could use, but lately, i hear eVGA isn't half the former glory it was.

 

[poke01]

in the end it depends where you live. In countries with good consumer laws, you will get a refund for these sort of issues.
I will still buy gigabyte mbs, they make better motherboards than asrock, asus(ugh) and msi. I aso like their B650 motherboards and they don't kill your AMD cpus like asrock do.

 

[BoomerD]

Seems odd for people to be saying "Don't Buy Gigabyte" after the exploding power supply fiasco a few years ago.

 

[DAPUNISHER]

Seems odd for people to be saying "Don't Buy Gigabyte" after the exploding power supply fiasco a few years ago.

Spoiler

Okay Boomer

Those PSUs were branded Gigabyte but made by Shenzhen Metrotec Electronic Co. (MEIC)

Where as Gigabyte mainboards are designed and manufactured "in-house"

 

[mikeymikec]

Okay Boomer

Those PSUs were branded Gigabyte but made by Shenzhen Metrotec Electronic Co. (MEIC)

Where as Gigabyte mainboards are designed and manufactured "in-house"

What's that got to do with anything? A company that makes a product or slaps their brand on it is just as responsible for the consequences if that product malfunctions. In the big picture, it doesn't matter if Gigabyte had a motherboard or PSU model go seriously wrong, the point is that they chose the most toxic course of action in terms of public relations, ie. denial & shoot the messenger.

Rather like your problem with Gigabyte being their claims of "disappearing packages"!

- edit - my bad on one point, I thought dapunisher had posted the OP, also sorry for any confusion my mistake causes.

 

[DAPUNISHER]

What's that got to do with anything?

Everything.

A company that makes a product or slaps their brand on it is just as responsible for the consequences if that product malfunctions. In the big picture, it doesn't matter if Gigabyte had a motherboard or PSU model go seriously wrong,

It does matter, mikey. This is the motherboard forum, not the PSU forum.

the point is that they chose the most toxic course of action in terms of public relations, ie. denial & shoot the messenger.

The point that needs to be observed here is rebranded PSUs have nothing to do with the motherboard forum.

Rather like your problem with Gigabyte being their claims of "disappearing packages"!

When did I say I had a problem? That's right I didn't. You want beef PM me. Don't drag this thread any further offtopic.

 

[Shmee]

Alright lets try to calm down a bit here everyone. I think we all want to hold companies/service providers accountable, and some of us have may have had better or worse luck with a brand than another. That said, none of them are perfect, which is why we should be diligent with warranty etc.

I just hope that if I ever need to RMA my current MSI boards, that MSI does decently. TBF they may already be out of warranty, being AM4 boards. Though the B550 board is a bit newer, replacing a B350 board. Honestly a lot of my boards outlive their warranty by quite some time, such as my Asus X99 Deluxe still working in my server.

I am eager to get an update from @aigomorla on what is going on though.