Do not bank with Wachovia.

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Zenmervolt

Zenmervolt

Elite member
Oct 22, 2000
24,514
44
91
So, for the past 4 years I have been dealing with some sorority girl who apparently has a similar E-mail address to my gmail address (1st initial, middle initial, last name @gmail.com) and receiving mail from people who think I'm her.

Yesterday and today have been the best yet. She signed up for Online banking with Wachovia and accidentally used my E-mail address instead of her own.

I am now receiving all of her Wachovia online banking alerts. Including balance information.

I notified Wachovia that I am not an account holder with them and that they are sending these E-mails, which include account balance information, to me rather than to the actual account holder.

Wachovia's official response:

We're sorry for your inconvenience. Unfortunately, unless you are a customer, we are unable to de-enroll your e-mail address.
Click to expand...

So, their policy is that, when they are notified that they are sending account information to someone other than the account holder, they will continue to send that information if the person notifying them of the error is not the account holder.

Wachovia, here's your sign.

UPDATE: I received an E-mail from a higher-level customer service manager after my 10th E-mail to Wachovia notifying them of the issue. He said that he had notified the account holder of the issue and instructed her to change the E-mail address used for the account. Sure enough, moments later I received an automated E-mail from Wachovia stating that someone was attempting to change the E-mail address associated with the account.

If they had simply told me that they would notify the account holder from the beginning it would not have been an issue, but their initial position was that no action would be taken. I had to effectively spam them back in order to get them to take any action on the issue.

ZV
 
lxskllr

lxskllr

No Lifer
Nov 30, 2004
60,203
10,663
126
I'd send them another email reaming them a new asshole for such blatant stupidity.
 
K

krunchykrome

Lifer
Dec 28, 2003
13,413
1
0
Doesn't seem to be that Wachovia is lacking security; seems that the girl should pay better attention to the information she provides.

I've been with Wachovia for 5+ years and I'm very satisfied with them.
 
lokiju

lokiju

Lifer
May 29, 2003
18,526
5
0
On a similar note my email address and the email address of a semi-celebrity are very close.

Apparently this celebrity has a radio show on XM or something and gave out his email address but said it wrong and said mine.

Not only that but apparently my email address was posted on the shows website also.

So for the past few years now I've been receiving emails about bookings for different appearances and appointments. Listeners sending in "funny" self created MP3's of topical humor, etc.

So I've been replying back for years now "this is not the correct email address!!!" and finally the producer of the show caught one of my replies just a month or so ago and since then, all of the emails have stopped! Finally!
 
Safeway

Safeway

Lifer
Jun 22, 2004
12,075
11
81
That policy is ridiculous. A similar thing happened to me -- I started receiving emails from a trucking company for one of the drivers. It included SSN, payroll information, bank account information for the direct deposit, and a full name and address.

The email had a disclaimer at the bottom, "If you receive this email erroneously, immediately reply to the reply to inform us of the mistake and delete the email." I did that about FIFTEEN TIMES. I had to Google the company, browse the phone numbers, and call multiple times. They claimed they corrected it. They didn't.

I called the truck driver whose information I was receiving, and told HIM the entire story. The emails stopped shortly after. I also told him to sue the company for breach of privacy and knowing dissent of private information.
 
CoinOperatedBoy

CoinOperatedBoy

Golden Member
Dec 11, 2008
1,809
0
76
Another fun story: My ex-girlfriend and I both enrolled in (separate) Wachovia accounts when we moved in together. One month, when I paid the rent, I accidentally used one of her checks instead of mine. I very clearly signed my own name, but the check went through with no problem.

I'm convinced anybody could steal my checkbook, sign even with their own name, and without any difficulty withdraw money from my account. Not very comforting.
 
mb

mb

Lifer
Jun 27, 2004
10,233
2
71
I had to give up my first gmail address because it was first initial.last name and freaking EVERYONE seemed to think it was theirs :( :| I still check it every now and then, and some of the stuff I get is funny, but it mostly sucks. I also get over 5,000 spam emails a month there. Now I use first initial.lastname.random#s and get no spam or random emails.

But yeah, Wachovia sucks. We use them at work, unfortunately.
 
Safeway

Safeway

Lifer
Jun 22, 2004
12,075
11
81
Originally posted by: CoinOperatedBoy
Another fun story: My ex-girlfriend and I both enrolled in (separate) Wachovia accounts when we moved in together. One month, when I paid the rent, I accidentally used one of her checks instead of mine. I very clearly signed my own name, but the check went through with no problem.

I'm convinced anybody could steal my checkbook, sign even with their own name, and without any difficulty withdraw money from my account. Not very comforting.
Click to expand...

Same thing with security deposit checks on a dual lease.

The refund check is made out to BOTH parties, so in order to be deposited, both parties need to sign the check. If you go into a brick and mortar location, they will reject the check if both signatures are not present. If you walk to the ATM instead, the bank will accept the check with only one signature -- and will never re-check the signatures post-deposit.
 
Modelworks

Modelworks

Lifer
Feb 22, 2007
16,240
7
76
Never would use wachovia. I thought I had used banks in the past with a lot of fees, until I found them. They charge for everything except the workers saying Hi, and probably would charge for that if they could figure out how.
 
W

wiredspider

Diamond Member
Jun 3, 2001
5,239
0
0
Someone used my email for their wells fargo account, but it they seemed to notice and change it quickly. However, I kept getting generic ad type emails from WF and of course there is no unsub link in any of them.. Can't email them about it unless you sign... Eventually I found one of the initial emails with an unsub link.
 
D1gger

D1gger

Diamond Member
Oct 3, 2004
5,411
2
76
I've had exactly the same experience with Fido (a cell phone supplier). I started getting emails from Fido with account information for someone whose name is very similar to mine.

I contacted Fido and got exactly the same response:

We're sorry for your inconvenience. Unfortunately, unless you are a customer, we are unable to de-enroll your e-mail address.
Click to expand...

I called Fido directly and said wouldn't it be in their best interest to contact their customer and get the situation fixed? They said they couldn't do that.

I sent a text message to the one of the phones listed in the Fido account information telling them that I was getting their emails. No response and no change. It has been about a year now and I'm still getting their emails.
 
mb

mb

Lifer
Jun 27, 2004
10,233
2
71
Originally posted by: acheron
I've used Wachovia for years with no fees for anything. YMMV, I guess.
Click to expand...

Fees for corporate banking borders on rape.
 
Zenmervolt

Zenmervolt

Elite member
Oct 22, 2000
24,514
44
91
Originally posted by: krunchykrome
Doesn't seem to be that Wachovia is lacking security; seems that the girl should pay better attention to the information she provides.
Click to expand...

The security issue isn't with the initial E-mail, that's not Wachovia's fault. However, the fact that they initially refused to take any action when notified is most definitely Wachovia's fault.

ZV
 
K

krunchykrome

Lifer
Dec 28, 2003
13,413
1
0
Originally posted by: Modelworks
Never would use wachovia. I thought I had used banks in the past with a lot of fees, until I found them. They charge for everything except the workers saying Hi, and probably would charge for that if they could figure out how.
Click to expand...

what fees? what do they charge for?

I dont remember ever receiving a fee from them
 
acheron

acheron

Diamond Member
May 27, 2008
3,171
2
81
Originally posted by: RedSquirrel
Wow, never even heard of that bank. Is it like, based in india or something? lol. Sounds like a pretty bad operation.
Click to expand...

Uh, they were one of the largest banks in the US (based in North Carolina maybe?) until they got bought out by Wells Fargo a little while ago. It was in the news.
 
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