do ISP's even give a damn about their customers ?!

[Jerboy]

Here I am still having problems with my DSL and using 48,000bps dial-up. MS fu8king N was supposed to have a new modem sent to me by 20th but they freaking didn't. I called them up and turns out that the idiot customer service moron neglected to enter a note. I had a DSL on our second line, buit since my parents wanted to discontinue second line, we disconnected second line and wanted to move to second line. In order to do that, they had to switch me from CAP to DMT since they were starting a new service on my old line. They keep on screwing up while continuously billing me throughout the down time. They said I'll have it in another 10 business days. Is that ten business days based on calenger or is that ten MSN/Qwest business days(translates to about a month or two in real life) ?! . Stupid crap like this really really annoys me :|



\/ Ultra mega pissed off. I have other crap I need to do and MSN don't give a %U@^ about customer's time.

 

[pyonir]

update time


that really sucks jerboy. now that i have cable modem, it would irk me to be without too.

 

[Platypus]

 

[NetworkDad]

Do isp's even give a damn about their customers?

Short answer = No, for most.

Frame-relay customers have trouble with the telco too, but they get far more priority than joe-dialup, or joe-dsl. Your're at the bottom of the list bud.

 

[Moonbeam]

I gues you could always try to find ways to do what you do better to sort of make up for the deficits you see out there.

 

[bmacd]

BTW...timewarner RR=suck. Their techies are old line-repairmen (not that there's anything wrong with that, but...) and can't help you for a damn. If it's not in their FAQ/cheat sheet online, you're SOL. And don't get me started on the national help desk located in canada.

-=bmacd=-

 

[Jerboy]

Originally posted by: pyonir
update time


that really sucks jerboy. now that i have cable modem, it would irk me to be without too.

I have two things to worry about. 1. I NEED MY DSL BACK NOW!!
2. They're greedy and will charge it on my bill unless I go after their ass about it and demand reimbursement for delinquent charges and demand compensation for inconvenience.

 

[AreaCode707]

One of the forum members must be in charge of it.

 

[BDawg]

My ISP, North State Telecom cares about me. They've addressed every concern I've ever had, they care about my business, and they've lowered rates by $5 twice in the last two years. I pay $34.99 a month for a static IP 768/768 DSL line with no bandwidth or server restrictions.

Then again, they're a small, local teleco, so that may have something to do with it.

 

[Aves]

Originally posted by: BDawg

Then again, they're a small, local teleco, so that may have something to do with it.

That has everything to do with it. They need the business.

 

[BDawg]

That has everything to do with it. They need the business.

They always seem to be doing fine. They're constantly investing in new equipment and lines around here. I think they're content with the area they have since BellSouth controls everything else.

One nice thing is that I live 50 yards from the switch, so my speeds are always nice, quick, and consistent.

 

Naysayers aside, from what I've had to deal with, I feel like Comcast really is trying hard to clean up their act. I had problems with my Belkin router when we first got service, and they weren't mean about it, the guy just nicely told me that I'd have to find out what it was by myself b/c they didn't support it. I was just calling to find out if there was some kind of service outage or if it was our router.

I ended up returning it to get a Linksys - works great!

But yeah, Comcast seems to be on the right track, at least.

 

[Paulson]

ISP's give a damn about money, then if it really boils down to it, the customers...

Face it, it's the truth.

 

[DaiShan]

They only care about you if you do something wrong, or screw them in some way.

 

[randomlinh]

Originally posted by: HotChic
One of the forum members must be in charge of it.

hahaha

 

[shiner]

And so the scroll grows longer. Although I must admit that you seem to have a legitimate gripe for the first time ever.

 

[Mill]

Bellsouth has always fixed any problems I have quickly. Today my DSL went out for no reason. I tried everything for a hour and then called them. The lady asked me to try a few things then called a line tech. The line tech did something and voila.

 

[BillyBatson]

Almsot 2 years ago i signed up for cable from @Home, they ca,e and installed within a week!! but they could not get me online, for 2 weeks everytime i called they kept giving me excuses!!! Best was when they said they would send someone out, when no one showed up that day i called and they said "noo he wasn't suppsoed to come to your house, he was going to go to your area and do some line tests" HAHAHA and continued to say there was a prob with the line. I call back an hour later and another customer rep tells me it isn't the line it is their server, rofl.. SO i told them to stick their witing up their %^R and to cancel my account, he said ok and proceeded to do so and said that someone would come to pick up the cable modem within a week... no one ever picked it up ROFL, 5 months later i signed up again but told them i bought my own cable modem in order to save $10 a month haha and it worked! They came out and had the SAME prob! but the witing guy (not the guy who installs the nic) was REAL cool and pretty smart, he spent 4 hours here tryign to get it to work and finally did!! which meant if only the guy who came out 5 months prior had tried i could have had cable all that time!!
now anytime i call to tell them their DHCP or DNS servers are down, they always tell me to reboot, then tell me to get out form behind my router and reboot again, then tell me to reinstall my nic... WTF the problem is on YOUR end, i am telling you it is your DNS server "no sir i show no probs" after 4 nic reinstalls "sir my manager just told me it is our dns server".. at which point i asked for the manager!!! i had a field day on that one!