Do I need a dialer?

[Alexisonfire]

First things first. I don't have a clue what i'm talking about.

That being said here's the information I am in need of.

My company has a PBX. That is a Private Branch eXchange phone system. We are using Nortel based phones. We are running standard desktop computers. (Microsoft Windows XP Professional)

I have an employee who uses ACT! (customer information software package)

ACT! has a software autodialer built into the program.

What my employee wants to be able to do is as follows: Click the customer information, Click dial and have the software / computer start to dial the number in the information. All she does is pick up the phone / turn on headset.

Now my questions / concerns are - What am I missing? I assume my computer needs a modem? But what kind? Voice modem? And Do I need some sort of device that connects my computer to my phone (hardware device) then which plugs into our PBX system?

I hope this makes sense and I hope someone can help me.

 

[drum]

is this somewhat what you are trying to do?
Here

 

[Alexisonfire]

Yes that looks like what she uses. As she's using a newer version of ACT!

 

[Alexisonfire]

Again, I am not really familiar with this setup she's using.

She was using this : http://www.konexx.com/office.htm

And it appears to not be working properlly. So I am trying to figure out if a device like this is neccessary for what she wants to use it for.

Like I said all she wants is to be able to open up her contact, click dial then pick up the phone..

 

[drum]

Originally posted by: Alexisonfire
Again, I am not really familiar with this setup she's using.

She was using this : http://www.konexx.com/office.htm

And it appears to not be working properlly. So I am trying to figure out if a device like this is neccessary for what she wants to use it for.

Like I said all she wants is to be able to open up her contact, click dial then pick up the phone..

so that device has worked for her in the past but currently is not? or did she just recently start using it and it has never worked properly?

 

[Alexisonfire]

i believe the device no longer works. (she was using an old laptop and we switched her to a new desktop and since we switched her to a desktop she hasn't been able to use it)