Do I have to pay for RMA shipping?

[raildogg]

I got this email regarding my request for an RMA:

Please securely pack the item(s) and write the RMA# CLEARLY on the outside of the packaging box; Ship insured & freight prepaid WITH COMPLETE ACCESSORIES in its original box to:

ZipZoomFly

38929 Cherry St.

Newark, CA 94560

**The RMA# is valid for 10 days only.**

**S/H handling fees are non-refundable.**

**The item(s) returned must be in like new condition with complete

accessories.**

**Charges will occur for items returned without complete accessories

included.**

**ZipZoomFly will not accept physical damaged or misused items.**

**15% restocking fee applies to all refunds, please review our return

policy (http://www.zipzoomfly.com/jsp/Service/Return.jsp) or the product

page for details.**

**The status of a return may be checked by logging into the account on the

website. Processing time for a refund is an estimated 10 business days

after the date received.**



Thank you for shopping with us!



Regards,

ZipZoomFly RMA


-----

I can't tell if it says its prepaid or S&H charges will apply. Sorry, I'm not good when it comes to stuff like this.

 

[Reckoner]

Originally posted by: raildogg
I got this email regarding my request for an RMA:

Please securely pack the item(s) and write the RMA# CLEARLY on the outside of the packaging box; Ship insured & freight prepaid WITH COMPLETE ACCESSORIES in its original box to:

ZipZoomFly

38929 Cherry St.

Newark, CA 94560

**The RMA# is valid for 10 days only.**

**S/H handling fees are non-refundable.**

**The item(s) returned must be in like new condition with complete

accessories.**

**Charges will occur for items returned without complete accessories

included.**

**ZipZoomFly will not accept physical damaged or misused items.**

**15% restocking fee applies to all refunds, please review our return

policy (http://www.zipzoomfly.com/jsp/Service/Return.jsp) or the product

page for details.**

**The status of a return may be checked by logging into the account on the

website. Processing time for a refund is an estimated 10 business days

after the date received.**



Thank you for shopping with us!



Regards,

ZipZoomFly RMA


-----

I can't tell if it says its prepaid or S&H charges will apply. Sorry, I'm not good when it comes to stuff like this.

Yes, you'll have to pay for the shipping to them

 

[Heisenberg]

You need to pay to ship it back. By "prepaid" they mean no postage due shipments.

 

[altonb1]

Originally posted by: raildogg
I got this email regarding my request for an RMA:

Please securely pack the item(s) and write the RMA# CLEARLY on the outside of the packaging box; Ship insured & freight prepaid WITH COMPLETE ACCESSORIES in its original box to:

I can't tell if it says its prepaid or S&H charges will apply. Sorry, I'm not good when it comes to stuff like this.

It is telling YOU to ship it, pay for the insurance and do NOT send it as C.O.D.

 

[SSP]

Only way they'll ever pay for S&H is if they made a mistake on the shipment. At least that was the case for me with another online retailer. They're all a bit different.

 

[jlee]

You pay to ship to them and they pay to ship back to you. That's the way it has always worked for me, anyway (Crucial & Newegg).