Do I have to disassemble a chair to return it to Staples?

[Qacer]

I figured I'd ask. I realized that my old chair is better than the new one...

 

[PsiStar]

no, but produce the receipt ... it will save an hour at the store

 

[BoomerD]

Yes...and it has to be put back in the box with all the original packing materials.






I wish there was a Staples closer to me.

 

[htwingnut]

No, because then they can charge you a 15% restocking fee, and $20 assembly fee for the next poor soul that buys it.

 

[dud]

Just return it and be surprised.

 

[Qacer]

The only problem with disassembling it is that I've super glued the parts together (e.g. screws). This was a tip I learned from a furniture salesman in order to keep the parts intact (e.g. screws falling off, wobbly, etc).

Anyway, super gluing the parts works wonders. My IKEA furniture and accessories are sturdy as heck without any wobbliness to it.

 

[Anonemous]

The only problem with disassembling it is that I've super glued the parts together (e.g. screws). This was a tip I learned from a furniture salesman in order to keep the parts intact (e.g. screws falling off, wobbly, etc).

Anyway, super gluing the parts works wonders. My IKEA furniture and accessories are sturdy as heck without any wobbliness to it.

What if you sell off the furniture or move?

 

[thescreensavers]

Just get a breaker bar now to take off the screws.

 

[PsiStar]

I stand corrected...

"Furniture: Furniture, including Staples® brand furniture, may only be returned within 14 days of the date of receipt. Custom–ordered and custom–assembled furniture is only returnable if it's defective when you receive it."

Googled "staples return policy". I guess you need to think about it longer next time. :\

 

[Qacer]

I finally returned the chair. I called the 800 Staples phone line and got conflicting responses. One customer agent told me that I don't have to disassemble the chair, but it would be great if I could. Another said that it is up to the store to accept the return of an assembled item, but if I were to request pickup service, then the chair had to be in the original box.

Anyway, I decided to call a local store since the customer agents said that I could return it at any store. The store manager told me that I can return it as assembled. I did so and she thanked me for assembling the chair for them. She said that it will go on display and customers have the option of buying it as it is.

It's nice to know that my work is now on display at the local Staples.

 

[gorcorps]

I finally returned the chair. I called the 800 Staples phone line and got conflicting responses. One customer agent told me that I don't have to disassemble the chair, but it would be great if I could. Another said that it is up to the store to accept the return of an assembled item, but if I were to request pickup service, then the chair had to be in the original box.

Anyway, I decided to call a local store since the customer agents said that I could return it at any store. The store manager told me that I can return it as assembled. I did so and she thanked me for assembling the chair for them. She said that it will go on display and customers have the option of buying it as it is.

It's nice to know that my work is now on display at the local Staples.

Did you tell them it was broken? Seems odd to me that a store would take back opened and assembled merch just because somebody didn't like it.

 

[Spikesoldier]

The only problem with disassembling it is that I've super glued the parts together (e.g. screws). This was a tip I learned from a furniture salesman in order to keep the parts intact (e.g. screws falling off, wobbly, etc).

Anyway, super gluing the parts works wonders. My IKEA furniture and accessories are sturdy as heck without any wobbliness to it.

ever heard of loctite?

 

[Qacer]

Did you tell them it was broken? Seems odd to me that a store would take back opened and assembled merch just because somebody didn't like it.

Actually, Staples has a 14 day return guarantee. I just showed the manager my receipt and told her that the chair made my arse uncomfortable. She laughed and processed my return.

 

[Qacer]

ever heard of loctite?

Yep. It works great. I bought a dining table a while back at a discount furniture store a while back. I used Loctite on it, and it was sturdy for years.

 

[tRaptor]

What about the person who tried to disassemble it now that its all glued!

 

[mjrpes3]

Every chair in every big office store uses cheap foam on the seat that compresses to a hard board after 5 minutes of sitting. Even the Serta memory foam chair at OfficeMax does this.

Still on the search for the perfect office chair (that doesn't cost $700)...