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Do I have a legitimate complaint?

Toasthead

Toasthead

Diamond Member
Okay here is the scenario. I bought a brand new Whirlpool (Kirkland) dryer from Costco 2 weeks ago. I take it home and wire it up ( you have to go out and buy the dryer connection, because there are about 4 different ways to wire it up depending on the source of power in your house.) and plug it in. Nothing happens, no power, no light. dead as a doormail. So I look at the circuits. They are fine, Take out the old multimeter, 220 at the plug.

I reread the directions and determine I hooked it up right. I call Whirlpool and ask them to walk me through the install. The lady at whirlpool rereads me the instructions I have in front of me. Okay so those are the proper instructions. Well to make a long story shorter. I end up paying 45 bucks to have a new dryer delievered and installed and it turns out that the instructions are WRONG. this was confirmed by the installer.

So I figure Whirlpool owes me 45 bucks! Am I carzy here?

 
Originally posted by: rudeguy
I dont really understand how the instructions could be wrong...its three screws????
Click to expand...


Actually, new homes use a 4 wire plug. The instructions CLEARLY tell you to take the dryer ground green with yellow strip and connect it to the screw with the white wire. Then to take the green wire and ground it to the chasis. This is incorrect information. the green with yellow should ground with the green on the chasis.

I was just following dierections.


 
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