Dish Network Cancellation
- Thread starter Epic Fail
- Start date
my wife cancelled last friday morning, a few hours before the directv guy showed up to put in directv HD
i don't know when i last paid the bill, but they told her we didn't owe anything, so it must have been close to our billing cycle, i guess
they tried to talk her into putting our account "on hold" in case we didn't like directv , but we went with a deal with directv that required a 24 month contract, so there was no point in that
they sent the boxes to return the equipment a few days after we canceled, i dropped them off at UPS yesterday
my wife said as soon as she got off the phone with the dish person, the tv stopped working :laugh: , they must have instant on/off for accounts or something
i don't know when i last paid the bill, but they told her we didn't owe anything, so it must have been close to our billing cycle, i guess
they tried to talk her into putting our account "on hold" in case we didn't like directv , but we went with a deal with directv that required a 24 month contract, so there was no point in that
they sent the boxes to return the equipment a few days after we canceled, i dropped them off at UPS yesterday
my wife said as soon as she got off the phone with the dish person, the tv stopped working :laugh: , they must have instant on/off for accounts or something
The signal is being received through the dish, not the phone line. They basically just have to send out a signal to disable a particular card/receiver serial number and thats it.
the directv guy took down the dish dish because we wanted to put the new one in the same place
the only part of the dish that had to be returned was the LNB, the part that receives the signals i had to remove a couple of screws to take it off the pipe and that went into the box with the receiver to send back
When you call them to cancel, they should tell you any outstanding (and likely prorated) balance, which you should pay. No point in having a delinquent account over a partial month of service. If they tell you you have no outstanding balance, consider yourself squared away.
They authorize each receiver on any one account. They can "flip the swtich" on their end, regardless of a phone/broadband connection.
I've heard this is a pretty effective way to get rid of telemarketing calls, but it pays to be careful who you say this to. If they report to a bureau, that information can end up on your file and make opening accounts based on the file a little painful
I canceled mine a couple weeks ago. It was pretty painless. I didn't get my next bill yet to make sure it was prorated though. I just had 1 receiver that I owned so don't have to send that back, and they didn't say anything about returning LNBs or anything.
I didn't have a problem cancelling mine last year - was past contract time. (I wasn't unhappy with it - just replaced it with over the air programming - spend much less time in front of the tube now.) Once it's done give it a couple of months and check your account balance though - they "forgot" to credit me the pro-rated part.
1sikbITCH
Diamond Member
- Jan 3, 2001
- 4,194
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AMC-14 was to take the place of E-3 at 61.5 after testing was completed at 129. I don't know where they were going to move the old bird. They are awaiting FCC approval on where they can move it to.
AMC-14 would have allowed Dish to compete with Directv in their HD offerings. Directv shareholders are jumping for joy today.
Of course they tried, but not too hard. They were looking for the 'real' reason that I was cancelling. They initially had a hard time grasping that even though I was thoroughly satisfied with the setup, even with four year old technology, that I wanted to get rid of it simply because I used it too much. They finally got it when told that it would still be cancelled even if it was free. They weren't impatient assholes about it and I didn't feel put out ... until I got the call from the 'closer' the next week. She iritated me just as any demanding telemarketer does. If she hadn't called I would have gladly recommended Dish to anyone.
I had the two tv dvr, iirc, 500 model, that explicity was 'rented'. They wanted it and the lnb back. The dvr was essentially a pc running linux with the video capture stuff. It had excellent freeze frame, single frame forward and reverse control - and the remote was just right as far as fitting in the hand and number of buttons. I mention this since I had mentioned to others how nice it was and advantages of a dvr in general. One friend got the time/warner, directv dvr and it sucks. Oops, had no idea that directv wouldn't be as nice as the dish dvr.
I'll answer a bunch of various questions in no particular order (I skimmed the thread):
(1) Dish network only wants the equipment back if you "lease" it (most of the installs done in the last 3 years (give or take) ). Most installs done before that, you "own" the equipment and they don't care what you do with it. They only way to know for sure is to call them or to check the original contract you signed (you "should" have been given a copy).
(2) If they want the equipment back, they want: All Receivers (the box), all dish network remote controls, Any switch (you may have one, you may not, most are a large silver box (6x6x2?) that all cables hook up to, generally at the dish, in the basement, or near where the cables come in the house), and last but not least, the LNB if possible (also known as the eye(s) of the dish, the thing on the end of the dish, etc. Can be as easy as 1 phillips screw, or as complicated as 4 phillips screws + 2 10mm bolts depending on the dish and assuming just 1.
(3) Phone Lines: Any single tuner does not need one unless you want to be able to order PPV (or use the interactive stuff I think). Examples would be: 311, 301, Legacy equipment (4 digit model #s), etc. Any dual tuner does not "need" one BUT if it doesn't have one hooked up at all times then Dish Network charges you a $5 a month fee for the "2nd room" (whether you use it/have it hooked up or not). Examples would be: 322, 522/625, 722, etc.
(4) Activation/Deactivation: Everything is computerized and controlled from their end, they use the receiver # and smart card # to enable/disable what you can/cannot see. The smart card is "Married" to the receiver and then given "permission" to access the channels you pay for. Cancel the account, they send the command throught the sat to the receiver to deactivate itself (rumer has is, Immediately, then every 24 hours for a bit, and then every 3 - 7 days just to make sure they got it)
I think that covers everything I saw, LMK if you have any more ???s I might have answers for ya
WTT
):(1) Dish network only wants the equipment back if you "lease" it (most of the installs done in the last 3 years (give or take) ). Most installs done before that, you "own" the equipment and they don't care what you do with it. They only way to know for sure is to call them or to check the original contract you signed (you "should" have been given a copy).
(2) If they want the equipment back, they want: All Receivers (the box), all dish network remote controls, Any switch (you may have one, you may not, most are a large silver box (6x6x2?) that all cables hook up to, generally at the dish, in the basement, or near where the cables come in the house), and last but not least, the LNB if possible (also known as the eye(s) of the dish, the thing on the end of the dish, etc. Can be as easy as 1 phillips screw, or as complicated as 4 phillips screws + 2 10mm bolts depending on the dish and assuming just 1.
(3) Phone Lines: Any single tuner does not need one unless you want to be able to order PPV (or use the interactive stuff I think). Examples would be: 311, 301, Legacy equipment (4 digit model #s), etc. Any dual tuner does not "need" one BUT if it doesn't have one hooked up at all times then Dish Network charges you a $5 a month fee for the "2nd room" (whether you use it/have it hooked up or not). Examples would be: 322, 522/625, 722, etc.
(4) Activation/Deactivation: Everything is computerized and controlled from their end, they use the receiver # and smart card # to enable/disable what you can/cannot see. The smart card is "Married" to the receiver and then given "permission" to access the channels you pay for. Cancel the account, they send the command throught the sat to the receiver to deactivate itself (rumer has is, Immediately, then every 24 hours for a bit, and then every 3 - 7 days just to make sure they got it
)I think that covers everything I saw, LMK if you have any more ???s I might have answers for ya
WTT
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