Discount tire

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BUTCH1

Lifer
Jul 15, 2000
20,433
1,769
126
So I go there yesterday because I had a leaking rear tire (nail), I bought the tires there 3 years ago and did not buy the extra warranty, they fixed the leak AND rebalanced all 4, how much do I owe I asked, "nothing" was his reply, wow, that's awesome customer service IMO, I won't even think of buying from anyone else even if the price or deal is better..
 
PottedMeat

PottedMeat

Lifer
Apr 17, 2002
12,363
475
126
that's nice of them. did they look up the serial nos. or you got a card or something?
 
N

nehalem256

Lifer
Apr 13, 2012
15,669
8
0
They did the same thing for me, as well as my dad on a previous occasion.

I know where I buy my tires.
 
TallBill

TallBill

Lifer
Apr 29, 2001
46,017
62
91
They do free tire rotations and inspections even if you've never been a customer before. I'm a big fan of the company.
 
B

BUTCH1

Lifer
Jul 15, 2000
20,433
1,769
126
TallBill said:
They do free tire rotations and inspections even if you've never been a customer before. I'm a big fan of the company.
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Only one small downside is they have a tendency to get packed pretty quick, I've tried the online appt. setter but it didn't help much as they were already working on so many cars when I got there. Now I just go early and of course bring my tablet along (works great for Dr, appts too LOL)..
 
FeuerFrei

FeuerFrei

Diamond Member
Mar 30, 2005
9,144
929
126
I took my car in with 2 leaky tires last Tuesday. Discount Tire fixed them both in about an hour for free. I was impressed. The guy said they now repair tires you buy there for free. I was half expecting them to refuse to repair the one puncture because it was so close to the sidewall.

Don't abuse it folks, I don't want my freebies yanked.
 
jlee

jlee

Lifer
Sep 12, 2001
48,518
223
106
I've never been asked if I was a previous customer for flat repair - showed up once with my truck and a wheel / tire in the bed and they repaired it in minutes, no questions.

I had them replace a TPMS sensor on the CTS-V and the guy hand checked my lugs with a torque wrench (I didn't even ask). I won't go anywhere else now.
 
phucheneh

phucheneh

Diamond Member
Jun 30, 2012
7,306
5
0
jlee said:
I've never been asked if I was a previous customer for flat repair - showed up once with my truck and a wheel / tire in the bed and they repaired it in minutes, no questions.

I had them replace a TPMS sensor on the CTS-V and the guy hand checked my lugs with a torque wrench (I didn't even ask). I won't go anywhere else now.
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Shit. Having worked for a Firestone a little while, these experiences are fairly incredible. I mean, we'd do stuff for repeat customers sometimes, but that was generally outside the corporate bounds...just being a human being. On a higher level, I'm sure they'd say 'fuck customer satisfaction, charge that asshole something.' You didn't get a flat repair done unless you paid the $20 or whatever. That was dismount/patch/remount/balance, though. You guys just talking about plugs?

Are Discount Tire locations independently owned franchises, or are they all part of a corporation?
 
Jimzz

Jimzz

Diamond Member
Oct 23, 2012
4,399
190
106
phucheneh said:
Shit. Having worked for a Firestone a little while, these experiences are fairly incredible. I mean, we'd do stuff for repeat customers sometimes, but that was generally outside the corporate bounds...just being a human being. On a higher level, I'm sure they'd say 'fuck customer satisfaction, charge that asshole something.' You didn't get a flat repair done unless you paid the $20 or whatever. That was dismount/patch/remount/balance, though. You guys just talking about plugs?

Are Discount Tire locations independently owned franchises, or are they all part of a corporation?
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I think they are all corp and use plugs. Think of them as the Brick/retail version of tirerack.
 
Squisher

Squisher

Lifer
Aug 17, 2000
21,204
66
91
I :heart; Discount tire

I drive 5 miles past a Belle Tire to go to a Discount tire.
 
phucheneh

phucheneh

Diamond Member
Jun 30, 2012
7,306
5
0
Jimzz said:
I think they are all corp and use plugs. Think of them as the Brick/retail version of tirerack.
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That's pretty cool. I've always heard random good stuff about DT, but I just kind of assumed they were franchise shops...and with hundreds (thousands?) of different owners, you're gonna get widely varying experiences.

But they seem to get fairly consistent praise, as opposed to also-corporate Firestone, who generally seems to get consistent criticism.

I don't even have a dealer group in my area that's not a bunch of fuckin' thieves. So it surprises me when a tire shop gets high praise for it's value/service/ect. Maybe I'll just go mount tires for a living.:(
 
J

JackBurton

Lifer
Jul 18, 2000
15,993
14
81
Yes, they're awesome. A few months ago I replaced all four tires on my wife's car and turned down the insurance. Well, about 2 weeks after I got them, she ran over a nail and the tire ran so low it destroyed the entire tire. I took it back to DT, and was ready to pay for a replacement tire (about $350). When I went up to the counter, since I bought the tires so recently, the guy offered to sell me the insurance for all 4 tires after the fact and cover my damaged tire, which was less than the cost of a single tire. I thought that was pretty awesome.

Definitely a big fan of DT. Highly recommended.
 
halik

halik

Lifer
Oct 10, 2000
25,696
1
0
I've been going there exclusively for tires and such for the last 10 years.
 
B

BUTCH1

Lifer
Jul 15, 2000
20,433
1,769
126
phucheneh said:
Shit. Having worked for a Firestone a little while, these experiences are fairly incredible. I mean, we'd do stuff for repeat customers sometimes, but that was generally outside the corporate bounds...just being a human being. On a higher level, I'm sure they'd say 'fuck customer satisfaction, charge that asshole something.' You didn't get a flat repair done unless you paid the $20 or whatever. That was dismount/patch/remount/balance, though. You guys just talking about plugs?

Are Discount Tire locations independently owned franchises, or are they all part of a corporation?
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I guess the dismount method would yield a foolproof repair vs the "plug" method but then again I've had several tires repaired with plugs and have never had any problems afterward..
 
N

nedfunnell

Senior member
Nov 14, 2009
372
0
76
I've only had good experiences there. I had a repair done there a few weeks ago, same story- no charge.
 
satyajitmenon

satyajitmenon

Golden Member
Apr 3, 2008
1,911
9
81
I'm a big fan of Discount Tire. Only reason I didn't use them recently was that they didn't have the tires I wanted (Dunlop Direzza Ziis)
 
F

Ferzerp

Diamond Member
Oct 12, 1999
6,438
107
106
satyajitmenon said:
I'm a big fan of Discount Tire. Only reason I didn't use them recently was that they didn't have the tires I wanted (Dunlop Direzza Ziis)
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Always call them to check. When I got my PSSs a few months ago, my size wasn't on the website, but I called, and they had no problem getting them.
 
J

JackBurton

Lifer
Jul 18, 2000
15,993
14
81
Ferzerp said:
Always call them to check. When I got my PSSs a few months ago, my size wasn't on the website, but I called, and they had no problem getting them.
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Yep. They had to order the PSS for me too. They normally don't keep those in stock.
 
iamwiz82

iamwiz82

Lifer
Jan 10, 2001
30,772
13
81
Around here Belle Tire or Discount Tire will do that for sure. I'm sure the other stores do the same type of thing as well.
 
Z

Zivic

Diamond Member
Nov 25, 2002
3,505
38
91
BUTCH1 said:
I guess the dismount method would yield a foolproof repair vs the "plug" method but then again I've had several tires repaired with plugs and have never had any problems afterward..
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They dismount and patch. It isn't just a plug repair
 
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