Disappointed in Canon QC

idiotekniQues

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Jan 4, 2007
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Having a 30D and 4 lenses and heading to Morocco for 10 days, I went and stretched my budget to get a 'backup' body. Went with a manufacturer refurbed 40D and was going to use it as my primary for the better Dynamic Range and 14 bit color and other various improvements over my 30D, and also use both bodies at once with different lenses on them to cover wide and zoom without having to change lenses - which would have really been useful in quite a few shooting situations on this trip.

It makes sense that a new body will not necessarily be as thoroughly quality controlled as a refurb, as they cant in-depth test every new body off the line, but probably randomly pick some off the manufacturing line. But a refurb should go through some serious QC before being sold for not much less than a new body. not in my case.

Got the 40D the day before I left from Adorama ($200 less than body only new)

I shot off 10-20 test shots at home. worked ok. Got to our riad in Marrakesh in the evening, went on the terrace to shoot a few shots, bam, error 99. Both bodies were transported there in my Think Tank photo Shapeshifter backpack.

I tried different memory cards, lenses, batteries - all which worked great on the 30D. Still error 99's. After sleeping all night and fiddling with some Custom Functions, the 40D worked for the whole next morning, but then the Error 99 came again. Reset camera, etc. did everything I was supposed to. The 40D worked once more for a few hours straight with no error 99 but then they just kept coming so often and I was losing good shots that I just gave up on the camera. I did not use it the rest of the trip.

I got home last night, popped off 100 shots in a row with no error but then they came again. Adorama was cool and swapped me out for a 'new' refurbed 40D which I will see now how it does.

I am very disappointed in Canon's QC.

 

corkyg

Elite Member | Peripherals
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Mar 4, 2000
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There aew several causes for ERR 99 in Canon cameras. One of the most common is the interface between the body and a lens. There are contacts that must be clean and meet. There are procedurs for cleaning these pins - especially those on the lens.

ERR99
 

idiotekniQues

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Jan 4, 2007
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yes I did know about that. cleaned all contacts but they weren't dirty, i keep my gear well. every lens worked perfectly fine with the 30D anyways. ditto with the same memory cards and batteries. i got the error 99 while shooting the 40D without a lens on at all as well.

i tried every possible combo to isolate the problem, believe me. including changing a ton of CF settings.
 

Kelvrick

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Feb 14, 2001
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Originally posted by: idiotekniQues
yes I did know about that. cleaned all contacts but they weren't dirty, i keep my gear well. every lens worked perfectly fine with the 30D anyways. ditto with the same memory cards and batteries. i got the error 99 while shooting the 40D without a lens on at all as well.

i tried every possible combo to isolate the problem, believe me. including changing a ton of CF settings.

N/m, it is a canon. If it was a D300, I would have said to PM fuzzybabybunny.

It might have worked from the factory, as evidenced by your test shots, so they couldn't have known. Also can't factor out possible shipping damage. I'm happy to hear you had another body with you though.
 

jpeyton

Moderator in SFF, Notebooks, Pre-Built/Barebones
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Aug 23, 2003
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Originally posted by: idiotekniQues
Disappointed in Canon QC
Trust me, you're not the only one. If Canon can't properly quality-control their brand new $2700 5D2s, what makes you think they'll spend the time and effort necessary on a refurbished 40D?

Talking with reps at two local established camera shops, I know that Canon has a higher failure rate than Nikon. Unfortunately, it's not high enough for Canon to spend the extra time/money to improve their quality-control process; they would rather take their chances on fixing defective cameras on the back-end.
 

Deadtrees

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Dec 31, 2002
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Originally posted by: jpeyton
Originally posted by: idiotekniQues
Disappointed in Canon QC
Trust me, you're not the only one. If Canon can't properly quality-control their brand new $2700 5D2s, what makes you think they'll spend the time and effort necessary on a refurbished 40D?

Talking with reps at two local established camera shops, I know that Canon has a higher failure rate than Nikon. Unfortunately, it's not high enough for Canon to spend the extra time/money to improve their quality-control process; they would rather take their chances on fixing defective cameras on the back-end.

Acutally, the problem is high and critical enough for Canon to do something about it. However, due to how they run the manufacturing business, I doubt the problem would be fixed. One would think Canon's "Made in Japan" would affirm better quality over Nikon's "Made in Thailand," but that just ain't the case. The biggest problem is Canon's being major cheap ass. In order to save costs, they outsourced the main factory to this company A and this company A has to deal with faulty cameras on their own. In other words, if there's a camera that doesn't funtion, it's company A's responsibilty. Thus, they try their best to pass cameras with problems. Such practice reached a level where they used a lighter to fix components of a camera! It resulted a fire in a manufacturing line.
Well, this is only surface of many problems and there're many other problems that I'm lazy to mention.
Anyway, as a user, it's sad that I might have to deal with such problems when I buy Canon cameras. Nikon, on the other hand, doesn't suffer from such problems but their image processing problems makes me doubt about Nikon as well. I can only hope that one day, Canon would stop being a cheap ass and Nikon work on their image processing problems.

 

idiotekniQues

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if i had the money, i would sell all my canon gear and switch to nikon. after reading a lot about 40D and other Canon issues i am steaming mad.
 

Deadtrees

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Dec 31, 2002
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Originally posted by: idiotekniQues
if i had the money, i would sell all my canon gear and switch to nikon. after reading a lot about 40D and other Canon issues i am steaming mad.

I was in the same boat or I'm always in the same boat. The problem is that Nikon has their own problems and their problems will get you 100% whether you're lucky or not. Really and I really hope Nikon would fix their nasty image processing problems so that a JPEG shooter person like I could use their great cameras.
 

idiotekniQues

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i just started going over my 30D shots from Morocco. on my long exposures (15-30 seconds) i have tens of dead pixels in each shot.
 

adairusmc

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Jul 24, 2006
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Originally posted by: idiotekniQues
i just started going over my 30D shots from Morocco. on my long exposures (15-30 seconds) i have tens of dead pixels in each shot.

So both cameras took a dump on you on your trip in one form or another?
 

jpeyton

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Originally posted by: angry hampster
I've owned three canon DSLRs and used five others at work. None have had notable issues. Every company has lemons.
I've owned four Canon DSLRs (XT, XTi, XS, 40D) and eleven Nikon DSLRs (D40, D40x, D50, D60, D70, D70s, D80, D90, D200, D300, D700). None have had issues.

I still know Canon cuts corners compared to Nikon regarding body design.
 

idiotekniQues

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Originally posted by: adairusmc
Originally posted by: idiotekniQues
i just started going over my 30D shots from Morocco. on my long exposures (15-30 seconds) i have tens of dead pixels in each shot.

So both cameras took a dump on you on your trip in one form or another?

yeah basically. and the 30D was treated very well. at about 30-35K actuations.

the 40D took a huge dump, the 30D a lil dump.

ill post a dead pixel shot. im about done rating all my shots in lightroom and gonna start editing the 5 stars then 4 stars, etc...
 

finbarqs

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Feb 16, 2005
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i guess the only thing I can say is... welcome to canon? I have a 5D2, and I'm having issues also. I just live with it. To Nikon's defense, I've had a D300 and never had an issue with it EVER. Period. Plus it felt better (canon feels cheap compared to nikon, even my 5D2 vs. D300). But then again, it wasn't a 1D series... There is how I see things D3/D3X/1D series > D7xx/D3xx > 5D Mark 2 (I know, but this is just in terms of build quality) > 50D (and the rest of the XXD series) > D90/D80/D70 series > XSi/Nikon D5000/T1i/ etc. is in my book.
 

angry hampster

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Dec 15, 2007
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www.lexaphoto.com
Originally posted by: jpeyton
Originally posted by: angry hampster
I've owned three canon DSLRs and used five others at work. None have had notable issues. Every company has lemons.
I've owned four Canon DSLRs (XT, XTi, XS, 40D) and eleven Nikon DSLRs (D40, D40x, D50, D60, D70, D70s, D80, D90, D200, D300, D700). None have had issues.

I still know Canon cuts corners compared to Nikon regarding body design.

Why on earth do you buy so many cameras?
 

Deadtrees

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Dec 31, 2002
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Originally posted by: finbarqs
i guess the only thing I can say is... welcome to canon? I have a 5D2, and I'm having issues also. I just live with it. To Nikon's defense, I've had a D300 and never had an issue with it EVER. Period. Plus it felt better (canon feels cheap compared to nikon, even my 5D2 vs. D300). But then again, it wasn't a 1D series... There is how I see things D3/D3X/1D series > D7xx/D3xx > 5D Mark 2 (I know, but this is just in terms of build quality) > 50D (and the rest of the XXD series) > D90/D80/D70 series > XSi/Nikon D5000/T1i/ etc. is in my book.

What are the issues you have?