Over the weekend my Direct TV receiver one of the tuners stopped working. Just so happens its the one that attempted to record my TV shows so all my recordings since the problem began aren't recording. Could be LNB or the little boxes before the DVR but happens on the HD channels mainly. I usually get the MLB package and i am not under contract because I have had it for years.
What I am annoyed with is that they told me Is that when this couldn't be resolved over the phone and would need to send out a tech. They wanted to charge me $50.00 for the tech to come out. Im sorry but I pay for a service and I rent my receivers because they dont allow you to buy them any more. Like I said im not under contract so I told them you know I would prefer to cancel my direct tv service and I will have dish network come out and install all brand new equipment for FREE.
They immediately dropped the $50.00 service tech fee.
I have to wonder how many people would pay the tech fee. If your paying for a service and its not what you pay for you shouldn't have to pay them to fix it.
What I am annoyed with is that they told me Is that when this couldn't be resolved over the phone and would need to send out a tech. They wanted to charge me $50.00 for the tech to come out. Im sorry but I pay for a service and I rent my receivers because they dont allow you to buy them any more. Like I said im not under contract so I told them you know I would prefer to cancel my direct tv service and I will have dish network come out and install all brand new equipment for FREE.
They immediately dropped the $50.00 service tech fee.
I have to wonder how many people would pay the tech fee. If your paying for a service and its not what you pay for you shouldn't have to pay them to fix it.
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