Did not received an item I ordered, but was quickly made right

[njdevilsfan87]

I ordered some stuff from an online retailer. One of the items I ordered was not in the package. They quickly made it right and within 24 hours have another package shipped to me with said item. I got a reply email this morning asking me who stamped my invoice. I don't want to reply because I don't want someone to get canned over something that really wasn't a big deal to me as I knew this online retailer was going to make it right and I'm not in any hurry. Even though realistically I don't think it would be that extreme, it still sort of bothers me. What to do? Just reply and tell them to take it easy on the guy?

 

[rudeguy]

I ordered some stuff from an online retailer. One of the items I ordered was not in the package. They quickly made it right and within 24 hours have another package shipped to me with said item. I got a reply email this morning asking me who stamped my invoice. I don't want to reply because I don't want someone to get canned over something that really wasn't a big deal to me as I knew this online retailer was going to make it right and I'm not in any hurry. Even though realistically I don't think it would be that extreme, it still sort of bothers me. What to do? Just reply and tell them to take it easy on the guy?

"Sorry I recycled that piece of paper this morning."

 

[motsm]

Let the Seinfeld episode "The Busboy" be your guide.

 

[DesiPower]

"Sorry I recycled that piece of paper this morning."

+1, I wouldn't reply anything else. But I am curious as how a company would not keep track of these things, this information whould be in their database unless its a small mom-n-pop operation

 

[njdevilsfan87]

"Sorry I recycled that piece of paper this morning."

I was really just thinking of thanking them for their service and will get my continued business, and then just saying my non-existent dog ate the invoice, and then just emailing the guy personally (they have all their contacts listed on their website) letting him know of his mistake and just to pay more attention next time.

(but your excuse is probably much better)

 

[Rakehellion]

Just answer the question. It makes the service better for everyone.

 

[GagHalfrunt]

Just answer the question. It makes the service better for everyone.

I agree with that. It costs the company time and money to have employees that are poor at their job. What they're looking for is a pattern, a person that screws up often is going to get let go and that helps both the company and all their customers. But good help is hard to find, nobody is going to get shit-canned over a single mistake. Tell the truth and let the vendor make the decision on what to do about it on their end.

 

[dabuddha]

I was really just thinking of thanking them for their service and will get my continued business, and then just saying my non-existent dog ate the invoice, and then just emailing the guy personally (they have all their contacts listed on their website) letting him know of his mistake and just to pay more attention next time.

(but your excuse is probably much better)

The best lies are the simple lies

 

[rudeguy]

+1, I wouldn't reply anything else. But I am curious as how a company would not keep track of these things, this information whould be in their database unless its a small mom-n-pop operation

I can answer this one!

With our system at work, workflow goes:
Input order > print order which creates a physical picking sheet > print invoice which closes the order. If there are no serials to scan, its normal to print the picking sheet and invoice at the same time. Warehouse guys sign off on the completed picking sheet and then print a FedEx label.

I am sure they could find who made the error if they dug. Chances are they were hoping to find out the easy way.