Did I get Two Bad WD Drives?

Dave Perry

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Sep 6, 2004
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Hi guys,

I've been bulding an Athlon 64 PC running Win XP Home since last evening and have had the typical run of depressing experiences. Probably the biggest one is that I can't successfully full-format either one of my new OEM Western Digital SATA-II Caviar SE drives. In the first case, it did fine for a while, but it stalled at 91% of the format complete. I tried again and it stalled again at 91%. I then tried the other one and it just froze the system shortly after starting the format. I tried a second time and it did it again. There were also weird things like BIOS reported both drives at one point as being much smaller than they are, but both the same size (I think it said they were both about 135 Gigs and they are both 250 gig drives). I have an Epox EP-9NPA+Ultra motherboard.

Another thing that has been happening is irregular loud clicks from both drives as Windows starts up, and then random clicks here and there during operation on one of the drives (I did manage to quick format that one and it is reported as healthy). These clicks are loud, and not the same as the steady "click of death" that happens when drives wont spin on startup (I've had that happen to another WD drive). The drive that reached and then stalled at 91% formatting made these clicks at random times throughout being formatted.

The sound is much like the last sound you hear when your PC powers down and all devices shut off. I've heard it before from another drive during operation (that drive is still working), but it's always a sound I hear as a single loud click from the drive (this is on my Dell) when the power goes off. Someone said it was probably the drive head snapping back quickly to rest position in that case.

The quick formatted drive seems to be working fine except the clicking, though.

FWIW, I alread have Windows installed on a successfully formatted 30 gig IDE drive, so I know that the system is capable of running a drive properly (though that one is not SATA or SATA-II).

Any ideas on what the source of all this is? Do yout think I really had monumentally bad luck and got two bad drives in the same shipment? Could this be a problem with XP handling SATA-II, 3.0 gb/sec drives? No drivers came with the OEM drives so I just relied on Windows and anyhting that was on my m/b driver disk to handle it.

This is really a stumper and obviously has me dead in the water at this point. It's not too late to send both drives back to Newegg (while cursing under my breath), but I need to have some way of feeling sure both drives are really physically bad before I do.

Is there a disk checking utility seomone knows of that I can use on unformatted drives?

Thanks very much,
Dave
 

DBSX

Senior member
Jan 24, 2006
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Before we go and say your drives are bad...

WD has a drive testing tool on their site, you can download it and put it on a floppy (I think the software automatically creates a bootable floppy) and run the diagnostic tools. The tools from any other hard drive manufacturer would work too, but I'd use the WD tools, in case the drives are bad they usually want error codes from their software before RMAs. I know Maxtor has admitted to some problems with some SATA-II drives and nForce4 based boards (I don't know if your board is nForce4 or not) and maybe that problem is spreading to other drives as well or maybe the problem is the chipset and not the drives, though I have a Hitachi SATA-II drive on my SATA-II ports with no issues. Try the drives using SATA-I speeds (many drives have jumpers for this) or try the drives on SATA-I ports (or both) and see if that fixes the problem.

Good luck!

\Dan
 

Dave Perry

Member
Sep 6, 2004
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Yep, it's an NForce 4. There are caveats to jumping to the conclusion that both brand new drives are bad, which, in spite of Western Digital's less than spotless reputation, does seem a little unlikely. For instance, the weird way BIOS has reacted to these. I mentioned them both showing up as 135 GB, then there was one other really wild thing where, after I rebooted after Win froze trying to format the second drive, I looked in BIOS and, in that SATA position, instead of the code for the WD drive, it said something like "ROM System_Hawk" and as I recall it was maybe 8 gigbytes in size. My memory is fuzzy on this but you get the idea---it reported something other than a hard drive and it was quite small. On later boot-ups. BIOS was back to reporting that position as having the proper WD drive at full size.

All of this sounds more like some kind of screwy interaction, but I guess it could all be a reaction by the board and Winows to bad drives. Seems if there were just bad sectors on the drive, Windows would report an error and tell me it couldn't format the disk, rather than just fizzling out.

I can call WD support tomorrow. I wonder if they will come clean if they know their SATA-II drives go screwy on some (fairly common) motherboards.

I go the WD "Lifeguard" and will go home after work and try it. The one quick formatted drive works in Windows so I can run various checking tools on it. It will be interesting to see what they say.
 

Dave Perry

Member
Sep 6, 2004
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Originally posted by: bamacre
You need to try forcing SATA I via the jumpers. This is the biggest problem for sata II drives. Just not totally compatible. Are these the 250GB sata II drives?

http://www.benmacre.com/images/sata_ii_jumpers.jpg

Yep, they are those (250's).

I'll try that. Thanks for the link but I can't read the print on that image so I'll have to search for another diagram.

I wonder if this problem can be addressed with a BIOS update.

BTW, have you had a similar experience with SATA-II drives?
 

Dave Perry

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Sep 6, 2004
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Got the diagram. Just stick a jumper vertically on the two pins one over from the left. I'll try it when I get home from work. I bet that's it.

I think loosing the 300 mb/sec output is not a big deal. Based on benchmarks I've seen, it only shows up when you transfer large files. Better to go down to 150 than have two paperweights! :)
 

bamacre

Lifer
Jul 1, 2004
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Originally posted by: Dave Perry
Got the diagram. Just stick a jumper vertically on the two pins one over from the left. I'll try it when I get home from work. I bet that's it.

I think loosing the 300 mb/sec output is not a big deal. Based on benchmarks I've seen, it only shows up when you transfer large files. Better to go down to 150 than have two paperweights! :)

Yup. And, yes, I've had to do this a couple of times now. The first time, the drive would not even be detected via the BIOS.
 

Dave Perry

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Sep 6, 2004
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Do you anticipate firmware updates can fix this, or will I need a new board to run full bandwidth? I know it's an educated guess, but I'm interested to know your opinion.
 

bamacre

Lifer
Jul 1, 2004
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Originally posted by: Dave Perry
Do you anticipate firmware updates can fix this, or will I need a new board to run full bandwidth? I know it's an educated guess, but I'm interested to know your opinion.

I have no idea. The systems I have been building were for re-sale. I imagine BIOS updates can or will eventually solve the problem. In my case the 250GB sata ii's were just cheaper than the sata i's.

:D
 

stevty2889

Diamond Member
Dec 13, 2003
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As for the drives only showing up as 135GB..your windows XP install disk needs to have service pack 1 or service pack 2 in order for it to see the full size of the drives. Your options would be to make a slipstreamed disk, or partition the drives prior to installing windows. The drives SHOULD work fine without the jumper on your NF4 motherboard, they do on mine, but with my Via chipset motherboard, it wouldn't recognize the my 250GB 3G drive, unless I put the jumper on it. I don't think you should be getting any clicking noises though, I don't get any from mine. Have you run memtest to make sure your memory is good/compatible(I've seen that cause problems with formating a hard drive with the windows install)? What power supply do you have?
 

Tostada

Golden Member
Oct 9, 1999
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Originally posted by: Dave Perry
Got the diagram. Just stick a jumper vertically on the two pins one over from the left. I'll try it when I get home from work. I bet that's it.

I think loosing the 300 mb/sec output is not a big deal. Based on benchmarks I've seen, it only shows up when you transfer large files. Better to go down to 150 than have two paperweights! :)

Why would you be concerned with running 150MB/sec SATA when each of those drives peaks at 62MB/sec transfer?

Where are these benchmarks you've seen that show it making a difference?
 

stevty2889

Diamond Member
Dec 13, 2003
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Originally posted by: Tostada
Originally posted by: Dave Perry
Got the diagram. Just stick a jumper vertically on the two pins one over from the left. I'll try it when I get home from work. I bet that's it.

I think loosing the 300 mb/sec output is not a big deal. Based on benchmarks I've seen, it only shows up when you transfer large files. Better to go down to 150 than have two paperweights! :)

Why would you be concerned with running 150MB/sec SATA when each of those drives peaks at 62MB/sec transfer?

Where are these benchmarks you've seen that show it making a difference?


While the sustained rate stays well below 150mb/s the 3G drives can get burst rates that are above 150mb/s, so it will limit the burst rate.
 

Dave Perry

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Sep 6, 2004
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Hey, thanks to everyone for the replies. In response to the last poster, no this was the 250 GB Caviar SE "3.0 gb/sec" model. Both have been shipped back to Newegg. Hope the next ones work, but after reading some of those reviews of the new 400 gb SATA 150, I'm a bit worried. What is happening to QC at WD? Is Seagate the only reliable company now?

I had some fears about maybe my power supply causing this (sorry about starting the extra threads, but I was panicking, thinking the psu might start taking out other things...I thought this thread got buried).

I hooked up the WD's to the legacy connection, though, which seems to be running my old Maxtor 30 gig UATA just fine, and all the same problems occurred with the WD's, also with them jumpered to operate at 150 mb/sec. After reading all those Newegg reviews, I'm becoming convinced the drives themselves were totally at fault. Someone on another board told me my Epox board should be totally SATA-II capable, so I don't think it's that.

I'll post in this thread agin and let everyone know how the second batch of drives performs...

Thanks again,
Dave
 

Kougar

Senior member
Apr 25, 2002
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Random FYI:

In addition to the HDD diagnostic tools every drive manufacturer has their own versions of, have you heard of Speedfan? <a target=_blank class=ftalternatingbar...http://www.almico.com/speedfan.php</a>

The new version .28 has an advanced hard drive diagnostic tool that works with hddstatus.com, and gives you a pretty good idea on the status of any drives it detects. This goes way beyond basic SMART info, btw...

Going to make a thread for it someplace when I find the right area. And I'd give Hitachi the slight edge when it comes to drive quality and performance over Seagate. :) Please keep us updated though!
 

zest

Senior member
Jun 2, 2005
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Are they SE16 SATA2 16mb drives by ny chance!
What mainboard are you using?
 

Dave Perry

Member
Sep 6, 2004
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Yes, they are the 16 MB Caviar SE's, 250 gig. Mainboard is Epox EP-9NPA+Ultra.

I'm positive it's not the board, now. Someone who builds PC's says he's used this board in five machines and it always works with SATA-II. Plus, the massive amount of clicking is consisitent with the complaints people had about the 400 gig SE drive in the latest Newegg reviews. Maybe WD just got a bad lot of components and much of their latest drive output is bad. Something to keep and eye on, for sure.