Ok, I posted here http://forums.anandtech.com/messageview.aspx?catid=27&threadid=1584211 on a Dell W1700 17" WS HDTV LCD monitor, which was given to me, and doesnt work. I emailed them the first time, saying the following message:
"I recently recieved a Dell W1700 widescreen HDTV as a gift from
a friend. The thing does not work anymore and is out of warranty.
However, if it is a backlight bulb issue, I do believe that those have a
standard 2-5 year replacement warranty. I would like to know what I can
do to have this monitor fixed. I have talked to many techs who believe
that the backlight has gone out, and they also do believe it should
still be under warranty. What is the process from here, I have already
spent enough money having techs come out and look at it. I was planning
to purchase a Dell PC soon, and would like to know that Dell is there to
take care of me, so this will help me and my buying with Dell.
I have tried to use this monitor using every input available,
I.E. coxial, vga, dvi, component. When I plug in thru coxial and get a
signal, I can hear the audio, but no picture at all. "
Then they emailed me back with a run around email:
I apologize the inconvenience you may be experiencing due to issues with
your system.
I would request you to contact customer services and get the warranty
updated. I am unable to access any information on warranty.
You may contact our Customer Service department in regards to this issue
at 1800-624-9897, or you can email them by going to the following link:
http://support.dell.com/support/emailcu...ndex.aspx?c=us&cs=19&l=en&s=dhs&~ck=mn
Respectfully,
Vikas
DT D44857
Dell Technical Support.
This is what I had already done!!! So I emailed them back with a more negative email:
Well, I see, I am very disgusted with your service, which makes me
want to never purchase any Dell equipment every again, if this is the
kind of service I recieve. I want to know, right now, what it will take
to get this EXPENSIVE tv fixed, or this will be the beginning of
negativity for your company. I own a computer buisness, and refer LOADS
of people for you, yet when it comes to service for myself from you, I
get nothing. This is a loss on your half, not mine, I will go with
another company if this issue can not be resovled!
After that, I got an email saying they would try and update the warranty and have them ship out a new monitor to me, read here:
Thank you for contacting Dell Technical Support.
Since the previous email agent is not available today, I am replying to
your message so that we can solve your problem as quickly as possible.
I apologize for your trouble and I assure you it is our hope that you
have a positive experience with our company. I understand your concern
regarding this issue and assure you to resolve it in a timely manner.
I understand that you are having some issues with the Dell W1700,17, LCD
TV. I have gone through the interactions you ahd with the technical
support for the issue.
Mr. *****, as you are aware that the warranty of the TV has expired so
it is not possible to replace the TV. However, keeping your case in mind
and the faith you have initiated in Dell I have submitted a request to
update the warranty under request ID ******.
I hope that the warranty of the TV should get updated and as soon it
happens we would be dispatching a TV to you. I appreciate the patience
you have shown and request you to be a bit more patient for next 2-3
business days.
Mr. ******, if you face any other issues please feel free to contact
me.
Respectfully,
What do you think? Will it work, and will they actually update the warranty and get me a new TV?
"I recently recieved a Dell W1700 widescreen HDTV as a gift from
a friend. The thing does not work anymore and is out of warranty.
However, if it is a backlight bulb issue, I do believe that those have a
standard 2-5 year replacement warranty. I would like to know what I can
do to have this monitor fixed. I have talked to many techs who believe
that the backlight has gone out, and they also do believe it should
still be under warranty. What is the process from here, I have already
spent enough money having techs come out and look at it. I was planning
to purchase a Dell PC soon, and would like to know that Dell is there to
take care of me, so this will help me and my buying with Dell.
I have tried to use this monitor using every input available,
I.E. coxial, vga, dvi, component. When I plug in thru coxial and get a
signal, I can hear the audio, but no picture at all. "
Then they emailed me back with a run around email:
I apologize the inconvenience you may be experiencing due to issues with
your system.
I would request you to contact customer services and get the warranty
updated. I am unable to access any information on warranty.
You may contact our Customer Service department in regards to this issue
at 1800-624-9897, or you can email them by going to the following link:
http://support.dell.com/support/emailcu...ndex.aspx?c=us&cs=19&l=en&s=dhs&~ck=mn
Respectfully,
Vikas
DT D44857
Dell Technical Support.
This is what I had already done!!! So I emailed them back with a more negative email:
Well, I see, I am very disgusted with your service, which makes me
want to never purchase any Dell equipment every again, if this is the
kind of service I recieve. I want to know, right now, what it will take
to get this EXPENSIVE tv fixed, or this will be the beginning of
negativity for your company. I own a computer buisness, and refer LOADS
of people for you, yet when it comes to service for myself from you, I
get nothing. This is a loss on your half, not mine, I will go with
another company if this issue can not be resovled!
After that, I got an email saying they would try and update the warranty and have them ship out a new monitor to me, read here:
Thank you for contacting Dell Technical Support.
Since the previous email agent is not available today, I am replying to
your message so that we can solve your problem as quickly as possible.
I apologize for your trouble and I assure you it is our hope that you
have a positive experience with our company. I understand your concern
regarding this issue and assure you to resolve it in a timely manner.
I understand that you are having some issues with the Dell W1700,17, LCD
TV. I have gone through the interactions you ahd with the technical
support for the issue.
Mr. *****, as you are aware that the warranty of the TV has expired so
it is not possible to replace the TV. However, keeping your case in mind
and the faith you have initiated in Dell I have submitted a request to
update the warranty under request ID ******.
I hope that the warranty of the TV should get updated and as soon it
happens we would be dispatching a TV to you. I appreciate the patience
you have shown and request you to be a bit more patient for next 2-3
business days.
Mr. ******, if you face any other issues please feel free to contact
me.
Respectfully,
What do you think? Will it work, and will they actually update the warranty and get me a new TV?
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