Not yet.
I got this yesterday though:
Dear Insight@Home customer,
Today it was reported that Excite@Home?s network might go dark on Friday, November 30, and I want to explain exactly what this news report involved.
On September 28, 2001, Excite @Home filed for bankruptcy protection. At the same time, AT&T agreed to purchase the assets that make up the Excite @Home network, and Insight has worked with AT&T to enable a continued connectivity through the @Home service for you.
Firstly,
you should know we do not believe the system will go dark. We are working on a number of fronts to prevent this from happening, including direct motions in the Court, as well as working with the Federal Communications Commission to protect customers with, at minimum, a 30-day notification before service can be terminated. We?re working not only with AT&T, but also with other ISPs, including Road Runner and AOL Broadband, to bring alternative networks, and indeed choice, for our high-speed data customers. We believe those services will be available within a very short period.
While we do not believe that the service will go dark, we do urge you to take the following precautionary measures with your data:
· Check your Insight@Home email account(s) on a daily basis. Doing this will automatically save your email to your hard drive as well as ensure timely receipt of important future communications from Insight Communications.
· Backup your personal web page(s) by copying them to a diskette, CD or to your computer hard drive.
We have opened up our call centers beyond normal weekend capacity so that we will be available to answer any questions you may have.
We have also created a special web page where we will post announcements regarding any updates to this situation and how it may impact you. The web page will be available beginning Friday afternoon, following the Court?s ruling, and can be accessed at:
http://www.insight-com.com/net/UPDATES
Although we have no control over Excite@Home?s current situation, we have moved to more rapidly complete a self-sustaining network in order to provide high-speed data customers with more choice so that our customers will never again be victimized in this manner.
We thank you for your patience and, as always, we appreciate your business.
Sincerely,
SignatureKim D. Kelly
Executive Vice President, Chief Operating & Financial Officer
Insight Communications
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