Did eBay just implode?

Page 3 - Seeking answers? Join the AnandTech community: where nearly half-a-million members share solutions and discuss the latest tech.
Aug 16, 2001
22,505
4
81
Originally posted by: NFS4
Search ain't working, My Ebay doesn't work, and I just had some auctions that were ending :(

Yeah, something is borked. Details of my last purchases are 'unavailable'at this moment.
A critical error of unknown type occured. :confused:
 

NFS4

No Lifer
Oct 9, 1999
72,636
47
91
This evening a primary hosting provider for eBay in the San Francisco Bay Area experienced a power outage, and all site functions were temporarily down. eBay has been working with our hosting vendor to fully restore the site. As of 22:10 PDT all listings were available to view and bid on, however, some other site functions remained intermittently available. We will work to resolve these remaining issues during the next several hours.

eBay will be issuing credits and listing extensions, per our outage policy.

The listings on eBay?s sites around the world sit on 21 complex databases. Today?s outage affected the listings on those databases in two ways:

* One group of databases was unavailable from 19:33 PDT until 22:10 PDT. Since the items in these databases were unavailable for more than 2 hours, eBay will credit all fees associated with these listings. In addition, eBay has extended these listings by 24 hours and added an additional two hours to the credit and extension period.

* The second group of databases was unavailable for less than 2 hours, from 19:33 PDT until 21:15 PDT. Since these items were unavailable for less than 2 hours, eBay will credit all listing fees associated with these listings, but will not extend the listings. We will also add two hours to the credit period for these listings.

Credits for both groups will include the .40 fee for any 10-day auctions that were active at 19:33 PDT.

We thank you for your patience, and we apologize for the inconvenience this may have caused. We will provide additional information on this situation later today.
 

rh71

No Lifer
Aug 28, 2001
52,844
1,049
126
why extend it for 24 full hours ? That just extends people's misery of having to wait. Just extend it by the number of hours it was down plus 1 or 2 more...

We know the ideal night to end an auction is Sunday evening... now if you have a 1 hour outage then, many of the Sunday browsers have to come back on Monday instead of waiting a measely hour or two.
 

NFS4

No Lifer
Oct 9, 1999
72,636
47
91
http://www2.ebay.com/aw/marketing.shtml?ssPageName=home:f:f:US
***A Message from Bill Cobb***
Date: 05/10/05 Time: 03:07:00 PM PDT

To Our Community:

To put it mildly, yesterday evening was not a pretty time on eBay?

Last night eBay?s global marketplace was affected by a power outage at our primary hosting provider?s facility in the San Francisco Bay Area. As if that wasn?t enough, in a completely unrelated incident, the PayPal site went down between 9:13 pm and 9:41 pm Pacific time. On behalf of everyone at eBay and PayPal, I want to apologize for both incidents and give an update on what happened as well as what we?re doing to minimize the impact of these events on our Community.

Regarding the eBay outage, our hosting facility?s power was disrupted for about an hour and a half, starting at 7:33 pm Pacific time. This power interruption caused the eBay outage. Immediately following the outage, eBay?s operations team focused on two priorities: working with our partner to restore power as quickly as possible, and activating our failover system. Before our failover system was operational, power returned to the primary system and we immediately began restoring listings and site functions.

eBay?s category structure is randomly distributed across 21 databases to manage eBay?s large amount of inventory. Depending on which database hosted your listing, it was impacted in one of two ways:

* Access to the first group of listings was restored at 9:15 pm ? listings scheduled to close between 7:33 pm and 11:15 pm (the outage period plus a two-hour courtesy window) will be credited all fees.

* The second group was restored at 10:10 pm ? the listings in this group that were scheduled to close from 7:33 pm to 12:10 am this morning (the outage period plus a two-hour courtesy window) have been extended for 24 hours, with all fees credited.

While the ability to view and bid on the first group of listings was interrupted by the outage, the listings themselves continued as scheduled and unfortunately, we?re unable to extend live listings without causing further disruption to those items. In keeping with eBay?s outage policy, we credited all fees.

The second group of listings was simply down during the outage period. We were able to extend these listings by 24 hours and credit fees in accordance with our outage policy.

The PayPal incident was caused by a hardware failure in our Denver data center. PayPal?s backup systems took over as they were designed to do, and the site was functioning normally after a brief disruption.

We understand that any site interruption impacts you and again, we sincerely apologize. While we believe eBay and PayPal have the best people and technology available, the fact is that sometimes events take place that are beyond our control. Rest assured we are reviewing both situations and working to continually improve our emergency processes.

We?re all working to come up with ways to make up for letting you down yesterday. Stay tuned.

As always, please feel free to email me at billcobb@ebay.com.

Sincerely,

Bill Cobb
President
eBay North America
 

shilala

Lifer
Oct 5, 2004
11,437
1
76
Originally posted by: NFS4
Originally posted by: PHiuR
hey nfs4, just wondering what ya do for a livin.
dont have to answer if u dont want to.

I'm a famous pr0n clip star. (I've got a monster d0ng, but only 30 second staying power)

Fixed.