I bought a phone online; being perhaps somewhat less careful than I should have been, it turns out that I bought from a Hong Kong retailer (The web site is very careful to hide this information deep in the small print of the T&C).
The phone was stated as in stock, and "usually delivered within 7 days". I thought that was a bit odd so I phoned them, and was assured by a guy that spoke decent english, that this was just an upper limit, not to worry, that the stock was genuine, blah, blah.
Anyway, it's been nearly 1 month, and the phone apparently shipped 10 days ago; they sent me an e-mail stating that the phone had shipped and to expect delivery in 2 days. However, if I enter the tracking number they've given into the DHL tracking system, it just says "Shipping information received", and that's the only entry on the tracking file.
I can't get through to the retailer to ask wtf is going on. However, to me, this suggests that a shipment has been booked with DHL, but that the package has not been given to DHL - it's just a data flow. Am I right about this? Are the retailer really so brazenly dishnoest as to claim they have shipped a package that they have not?
--
Rather worryingly, their customer service has since been the worst I have ever known; they don't reply to e-mails, and their customer service line is constantly queued (3 hours 13 minutes last time I phoned). They answer the sales line instantly, but if you ask for customer services, it's just "you need to call the customer service number. Click".
Thankfully, I paid by CC, so I've still got a chargeback as an option. However, the CC company have suggested as they didn't *guarantee* a delivery date, I should wait 30 days from the date of order before initiating a chargeback - which seems reasonable enough.
--
Cliffs:
1. Bought phone from shady dealer
2. Received shipping confirmation 10 days ago.
3. Item not received.
4. Tracking infromation says "Shipping information received".
The phone was stated as in stock, and "usually delivered within 7 days". I thought that was a bit odd so I phoned them, and was assured by a guy that spoke decent english, that this was just an upper limit, not to worry, that the stock was genuine, blah, blah.
Anyway, it's been nearly 1 month, and the phone apparently shipped 10 days ago; they sent me an e-mail stating that the phone had shipped and to expect delivery in 2 days. However, if I enter the tracking number they've given into the DHL tracking system, it just says "Shipping information received", and that's the only entry on the tracking file.
I can't get through to the retailer to ask wtf is going on. However, to me, this suggests that a shipment has been booked with DHL, but that the package has not been given to DHL - it's just a data flow. Am I right about this? Are the retailer really so brazenly dishnoest as to claim they have shipped a package that they have not?
--
Rather worryingly, their customer service has since been the worst I have ever known; they don't reply to e-mails, and their customer service line is constantly queued (3 hours 13 minutes last time I phoned). They answer the sales line instantly, but if you ask for customer services, it's just "you need to call the customer service number. Click".
Thankfully, I paid by CC, so I've still got a chargeback as an option. However, the CC company have suggested as they didn't *guarantee* a delivery date, I should wait 30 days from the date of order before initiating a chargeback - which seems reasonable enough.
--
Cliffs:
1. Bought phone from shady dealer
2. Received shipping confirmation 10 days ago.
3. Item not received.
4. Tracking infromation says "Shipping information received".
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