Design Performance Based Incentive Program

[learningtech]

Experts,
Looking forward to receive help from you. I have been assigned to manage an IT Support Team .The Support team checks the UNICENTER SERVICE DESK software to check for the calls assigned to them by Helpdesk Agents . Helpdesk executives log calls on Unicenter Service Desk. So IT support comes into action once a call is logged by Helpdesk on Unicenter Service Desk software. The support engineer checks for the Unicenter Service Desk for the calls assigned to him. He troubleshoots the issue. Solves it & update the status in Unicenter Service Desk to "FIX".
I have been asked to design an incentive based program for these support guys. Please guide me on selecting some metrics on which I can measure them. Please advise me on how to design an incentive based program which truly reflects & rewards the support agents.

Thanks

 

[FrustratedUser]

Aren't you the guy who is paid to do the job?

 

[yoda291]

constantly whip employees regularly and, at the end of the month, the support engineer in best health is the best because he wasn't around to get whipped because too busy helping clients.. The phone tech with the most whippings is the best because they were around and clocked the most time on the phone.

Genius!