DELTA -- CALL CENTER

[Blieb]

I ordered 2 tickets with my Chase Travel Rewards. They said to call delta to finalize seat arrangements and small dog travel.

So I call Delta ... get some guy I could barely understand ... then he freakin' yelled at me 'cause I asked him to repeat something 3 times.

Then he said my flight was messed up. And to call Chase.

I said that's BS, I'm looking at my itinerary online!!! He goes, you're online? Hold while I transfer you.

Praise the lord! The 2nd guy had the same accent, but he was helpful, and I could understand him well enough to get the job done.

Took 45 minutes on the phone.

Fvcking call centers ... wtf ....

 

[So]

Fvcking call centers ... wtf ....

Yup.

 

[imported_griffis]

India

 

[Mill]

I call Delta 25 times a year and I never get the Indian Call Center. Medallion FTW!

 

[DainBramaged]

Originally posted by: Mill
I call Delta 25 times a year and I never get the Indian Call Center. Medallion FTW!

Is it true that they make fat people either upgrade to First Class or buy two seats?

 

[Scarpozzi]

India for some....but they have a lot of offices in Salt Lake City and Atlanta...most of the call center functions are in SLC.

 

[quikah]

US companies need to get rid of the India call centers, it is way too hard to understand the Indian accent. If they really want to outsource they should use Phillipines, at least their accent is understandable.

 

[GTaudiophile]

I know they have one in Atlanta. Most of my calls as a SkyMiles member are directed there.

 

[Jikininki]

Originally posted by: So

Fvcking call centers ... wtf ....

Yup.

Hey now...i worked at a call center once...for Verizon Wirelss no less (known for having the worst customer service EVER)..and I was probably the MOST loved rep in the whole place. lol.

but seriously...I made sure to speak clearly and loudly and sweetly and everyone commented on my "lovely phone voice". I even had some guy ask me out on a date once...which was actually kinda creepy cause he was married. lol. OMG..and one time an older woman actually told me my voice was so pleasant that I should consider a job as a phone sex operator!! :Q good times good times. LOL.

 

[buck]

They have a good sized one in downtown Cincinnati.

 

[Mill]

Originally posted by: DainBramaged

Originally posted by: Mill
I call Delta 25 times a year and I never get the Indian Call Center. Medallion FTW!

Is it true that they make fat people either upgrade to First Class or buy two seats?

That's Southwest, but I'm not sure of any of the policies of that procedure.