Delta airlines welcomes Soldiers home

guyver01

Lifer
Sep 25, 2000
22,135
5
61
CNN has an article on this..

http://www.cnn.com/2011/TRAVEL/06/08/soldiers.bags.delta/index.html

Stars&Stripes too..

http://www.stripes.com/news/middle-...-recount-paying-delta-for-extra-bags-1.146040


The soldiers may have been misinformed about the contract as it relates to traveling active duty military personnel.

Active military personnel flying in coach on travel orders are only allowed to check three bags free of charge, Delta said on its website. Active military traveling in first or business class may check up to four bags for free.
 

edro

Lifer
Apr 5, 2002
24,326
68
91
You would think the agent would break the rules and just let them check 4 bags anyway.
There could be software limits that required the policy be enforced.
I can guarantee Delta won't let this happen again.
 

isekii

Lifer
Mar 16, 2001
28,578
3
81
You would think the agent would break the rules and just let them check 4 bags anyway.
There could be software limits that required the policy be enforced.
I can guarantee Delta won't let this happen again.

It's such bad press~ why would they differentiate like that between business/first class vs economy for the soliders.

how many soldiers will actually fly business/first class ?
 

bignateyk

Lifer
Apr 22, 2002
11,288
7
0
I've always found it funny that we send our troops to war in commercial airliners.

I guess it makes financial sense, but still, it just seems funny. Do we also fed-ex our munitions over?
 

kami333

Diamond Member
Dec 12, 2001
5,110
2
76
It's such bad press~ why would they differentiate like that between business/first class vs economy for the soliders.

how many soldiers will actually fly business/first class ?

I've met a few. They were usually officers though, or they got bumped up for free.
 

JTsyo

Lifer
Nov 18, 2007
11,909
1,038
126
Why are they charging $200 per bag. I thought it was more on the order of $20-50 per bag.
 

Genx87

Lifer
Apr 8, 2002
41,091
513
126
This looks like a miscommunication. 3 bags in coach, 4 in business\1st. So what does Delta do to alleviate this issue? Increase each by 1. What a bunch of morons. Make it the same across the board so these types of miscommunications dont happen again when a soldier flying coach tries to check 5 bags because that is what he was told he could do.
 

her209

No Lifer
Oct 11, 2000
56,336
11
0
I've always found it funny that we send our troops to war in commercial airliners.

I guess it makes financial sense, but still, it just seems funny. Do we also fed-ex our munitions over?
One step closer to privatizing our military.
 

Genx87

Lifer
Apr 8, 2002
41,091
513
126
I've always found it funny that we send our troops to war in commercial airliners.

I guess it makes financial sense, but still, it just seems funny. Do we also fed-ex our munitions over?

Faster, cheaper, and more comfortable than sending them home in a C130 :D
 

Josh

Lifer
Mar 20, 2000
10,917
0
0
I mean in all honesty, it wasn't REALLY Delta's fault unless they were the ones who told the soldiers how many bags they could check...I'm assuming it wasn't them and it was their superior officer or whoever. Also, the government will reimburse all the soliders for their extra checked baggage fee.

Still...the Delta employee checking the bags should have been a little more compassionate and let them go at least realizing what a huge PR nightmare it would be to charge soldiers returning home from war extra baggage fees lol...reminds me of the dolt at Starbucks who charged firefighters full price for water during 9/11.
 
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Codewiz

Diamond Member
Jan 23, 2002
5,758
0
76
One step closer to privatizing our military.

So you think the military should keep regular scheduled flights to everywhere in the world? Interesting.....

If there is a military flight, they are supposed to take that, otherwise commercial airlines it is.

As for the bags, my mom worked for continental. I can't speak for Delta's system but my mom regularly broke the rules in cases like this. It is called customer service.
 

nick1985

Lifer
Dec 29, 2002
27,153
6
81
Such bad PR. They will lose much more than what they made off these soldiers because of it.
 

Josh

Lifer
Mar 20, 2000
10,917
0
0
So you think the military should keep regular scheduled flights to everywhere in the world? Interesting.....

If there is a military flight, they are supposed to take that, otherwise commercial airlines it is.

As for the bags, my mom worked for continental. I can't speak for Delta's system but my mom regularly broke the rules in cases like this. It is called customer service.


She's smart, unlike the people who were working the counter at Delta that day.
 

bignateyk

Lifer
Apr 22, 2002
11,288
7
0
So you think the military should keep regular scheduled flights to everywhere in the world? Interesting.....

If there is a military flight, they are supposed to take that, otherwise commercial airlines it is.

As for the bags, my mom worked for continental. I can't speak for Delta's system but my mom regularly broke the rules in cases like this. It is called customer service.


You know you're in too many wars when your military needs regularly scheduled flights all over the world. :biggrin:
 

Jaepheth

Platinum Member
Apr 29, 2006
2,572
25
91
You would think the agent would break the rules and just let them check 4 bags anyway.
There could be software limits that required the policy be enforced.
I can guarantee Delta won't let this happen again.

Generally speaking, if your job is to regularly man a computer terminal; overriding the computer or making exceptions to policy based on your own judgment is well above your pay grade.