Dells return policy on LCDs with dead pixels?

[PizzaDude]

I'm leaning towards getting my LCD from Dell and I want to know the return policy for Dell if I happen to get any dead pixels. I couldn't find it on their website.

 

[johnjkr1]

When i worked there, it was strange....basically, 5 or more, replace, 3 or more in the center, replace....but its easier than that...just say...."I have eight deal pixels".....and a new one is sent out....they dont promise 100% functioning pixels on replacements though...but are usually pretty good about it...

 

[LouPoir]

Geez - I always thought you could return it for any reason -

 

[ponyo]

Originally posted by: LouPoir
Geez - I always thought you could return it for any reason -

You can within 30 days.

 

[wetcat007]

Originally posted by: LouPoir
Geez - I always thought you could return it for any reason -

Yeah you can, I did because I had 1 lit pixel on my monitor, lol i wanted it perfect (hey 500 bucks is 500 bucks..), and the second one was perfect.

 

[PizzaDude]

Originally posted by: wetcat007

Originally posted by: LouPoir
Geez - I always thought you could return it for any reason -

Yeah you can, I did because I had 1 lit pixel on my monitor, lol i wanted it perfect (hey 500 bucks is 500 bucks..), and the second one was perfect.

You're damn right. If I'm gonna spend close to $500 then I'm gonna get my $500 worth.

 

[Nebor]

Meh, I realize that process used to make LCDs isn't perfect, and I don't want to punish the companies providing these great products for just doing their best. I have 3 dead pixels, and I don't really care. It's only $500.

 

[ponyo]

Dead pixels are overrated. Most people are not going to be able to see it unless they run dead pixel test and put their face up against the LCD. For normal use you shouldn't be able to see it. If it's bad enough you can see it during normal computing, most companies will replace it. I've 2 dead pixels on mine and I can't see it unless I hunt for it for a minute or two.

 

[Ionizer86]

I agree. I purchased my monitor at Circuit City. I found two dead pixels in the sample (one red, one green), but there could have been more. Mine had one stuck on green and one that could do red or black, both within 2 inches from the bottom right.

I figured what's the chance I'll get a better one, and why does it matter if it's tucked near (but not at) the corner? Besides, since one is green and one is red, I can usually only see one at a time on a background.

If you look hard enough, you'll find that dust can make your pixels look half-dead. It's not going to be perfect, just make sure your monitor is reasonable 🙂

 

[OverVolt]

Originally posted by: Naustica
Dead pixels are overrated. Most people are not going to be able to see it unless they run dead pixel test and put their face up against the LCD. For normal use you shouldn't be able to see it. If it's bad enough you can see it during normal computing, most companies will replace it. I've 2 dead pixels on mine and I can't see it unless I hunt for it for a minute or two.

I have two full red stuck pixels in one of my lcd's and it's so annoying, i haven't tried for an RMA yet tho

 

[PizzaDude]

Originally posted by: Nebor
Meh, I realize that process used to make LCDs isn't perfect, and I don't want to punish the companies providing these great products for just doing their best. I have 3 dead pixels, and I don't really care. It's only $500.

1. There's no such thing as "only $500" to a college student like me.

2. Returning a NEW LCD with dead pixels isn't punishing a company at all. If anything, it's encouraging them to do better when producing LCDs.

 

[Kingofcomputer]

Let's say brand A is $300, brand B is $500.
If I decide to buy brand A, I won't care if there is just 1 to 2 dead pixel.
If I decide to buy brand B, I won't accept if there is just 1 dead pixel.
You deserve to get what your pay for.

 

[Nebor]

But what you last two posters are missing is, there's no new better way to make these LCDs. There's no perfect way to make them. There will always be dead pixels with the current manufacturing method.

 

[dexvx]

Originally posted by: PizzaDude

Originally posted by: Nebor
Meh, I realize that process used to make LCDs isn't perfect, and I don't want to punish the companies providing these great products for just doing their best. I have 3 dead pixels, and I don't really care. It's only $500.

1. There's no such thing as "only $500" to a college student like me.

2. Returning a NEW LCD with dead pixels isn't punishing a company at all. If anything, it's encouraging them to do better when producing LCDs.

1) Context... A good 19" LCD for $500 is a pretty good deal. If I bought a BMW M3 for $5000, i'd be damn happy, and I would say its "only $5000", even though $5000 is a lot to me.

2) Returning it for 1 pixel is punishing the company. They dont pull the 5 pixel replacement policy out of their ass. They do it based on the statistics of fail rates.

 

[johnjkr1]

"If I bought a BMW M3 for $5000, i'd be damn happy, and I would say its "only $5000""

I have a $5000 M3...its old...of course, this has nothing to do with anything

 

[Kingofcomputer]

But what you last two posters are missing is, there's no new better way to make these LCDs. There's no perfect way to make them. There will always be dead pixels with the current manufacturing method.

I believe that some manufacturers pick the perfect panels for their mons, so some brands are selling at higher price than others even with similar spec or same panel.

Back to the topic, if Dell doesn't mention the tolerance of bad pixel on that LCD mon, they have to replace even with just one bad pixel.
You deserve to get what you pay for.

 

[Azurik]

Originally posted by: PizzaDude

Originally posted by: Nebor
Meh, I realize that process used to make LCDs isn't perfect, and I don't want to punish the companies providing these great products for just doing their best. I have 3 dead pixels, and I don't really care. It's only $500.

1. There's no such thing as "only $500" to a college student like me.

2. Returning a NEW LCD with dead pixels isn't punishing a company at all. If anything, it's encouraging them to do better when producing LCDs.

You are a ding dong 🙂

#1. If you are a college student and you are poor, don't spend $500 for a monitor.

#2. In order for companies to create perfect LCD's all the time, you would never even be seeing 19" and 20" monitors selling for $500-$1000. The cost would be so much higher. You are not encouraging them to do anything.