So I purchased a 2405fpw and the one that I got was defective (kept on blinking,)
I called in and was offered an exchange. Two weeks later, my replacement comes in but there's no instruction on how to ship the old monitor back, no return shipping label, no packing list, nothing.
I thought that Dell was supposed to provide me all that and also give me a date and time for someone to come pick the monitor up??
Can someone who's had expereience with the exchange process tell me what I need to do next? I just don't feel like calling customer service and be put on hold for 30+ minutes.
Thanks!!
ps: sorry if I posted in the wrong forum, I didn't know where to post this. I'm neither bragging nor moaning, this is not a hot deal, definitely not a for sale item.
I called in and was offered an exchange. Two weeks later, my replacement comes in but there's no instruction on how to ship the old monitor back, no return shipping label, no packing list, nothing.
I thought that Dell was supposed to provide me all that and also give me a date and time for someone to come pick the monitor up??
Can someone who's had expereience with the exchange process tell me what I need to do next? I just don't feel like calling customer service and be put on hold for 30+ minutes.
Thanks!!
ps: sorry if I posted in the wrong forum, I didn't know where to post this. I'm neither bragging nor moaning, this is not a hot deal, definitely not a for sale item.
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