Dell Tech Support...THE HORROR, THE HORROR!!

[UNCjigga]

Originally posted by: Adul
I hate dell support with a passion. it is worse the living in hell. Yeah batteries are only covered under a 1 year warranty. You have to shell out for a new one.

Well why didn't he tell me that in the first place? What's the point of waiting to tell me AFTER I get all frustrated? Hell, I found a brand new battery on eBay for $50 so I'm happy now.

 

[fbrdphreak]

Originally posted by: PokerGuy

Originally posted by: fbrdphreak

I bought a Dell 600m

There's your problem. The 600M's are terrible.

No, the problem is buying anything from a company like Dell where you know the tech support is going to be that horrible. Unless you plan on not having any kind of support, in which case getting a cheap lappy from them could be worthwhile. If it stops working, you can fix it yourself or move on to a new one.

No, when you pay for Dell support it is generally more helpful than that. I know. But 600M's are total and utter crap.

 

[151528]

what a dumbass Techy

 

[merlocka]

I didn't feel like starting a seperate thread. But I would like to share my feelings on this matter.

OMFGWTFBBQ

My dell 1907fp is all messed up. There are a bunch of grey lines on the left side of the panel.

Facts

1) They show up without DVI plugged in, on the monitor build in self test.
2) They aren't "smudges", but thanks for asking Dell tech guy.
3) Yes, they show up in the BIOS too.
4) Yes, and if I switch to the analog input.
5) YES, I WILL READ YOU OFF THE SERIAL NUMBER AGAIN, FOR THE 4TH TIME.
6) NO. NOT D. C. AS IN CAT. ENGLISH, DO YOU SPEAK IT??????

On hold

No, I'm not giving you my desktop express service code. The issue occurs even when not connected to a computer. I've tried it with several computers. It's the same.

Yes. I will give you my invoice, customer, and order numbers. AGAIN. CAN YOU PLEASE WRITE THEM DOWN???

What? My 3 year warrantee has expired? On a dell 1907FP? I'll let you figure this one out on your own...

That's right.

They didn't make 1907FP's 3 years ago.

I ordered it in april, 2006.

And you should know this becuase I've read you my customer, invoice, and order number FOUR FLIPPING TIMES!111?!?!!?

This is seriously insane.

I've been on the phone for over an hour. I'm going to stab myself in the eye.

 

[sonoma1993]

Originally posted by: merlocka
I didn't feel like starting a seperate thread. But I would like to share my feelings on this matter.

OMFGWTFBBQ

My dell 1907fp is all messed up. There are a bunch of grey lines on the left side of the panel.

Facts

1) They show up without DVI plugged in, on the monitor build in self test.
2) They aren't "smudges", but thanks for asking Dell tech guy.
3) Yes, they show up in the BIOS too.
4) Yes, and if I switch to the analog input.
5) YES, I WILL READ YOU OFF THE SERIAL NUMBER AGAIN, FOR THE 4TH TIME.
6) NO. NOT D. C. AS IN CAT. ENGLISH, DO YOU SPEAK IT??????

On hold

No, I'm not giving you my desktop express service code. The issue occurs even when not connected to a computer. I've tried it with several computers. It's the same.

Yes. I will give you my invoice, customer, and order numbers. AGAIN. CAN YOU PLEASE WRITE THEM DOWN???

What? My 3 year warrantee has expired? On a dell 1907FP? I'll let you figure this one out on your own...

That's right.

They didn't make 1907FP's 3 years ago.

I ordered it in april, 2006.

And you should know this becuase I've read you my customer, invoice, and order number FOUR FLIPPING TIMES!111?!?!!?

This is seriously insane.

I've been on the phone for over an hour. I'm going to stab myself in the eye.

that is crazy. Dell must have some protocool for their tech support to be dumb a**es that dont help.

 

[Skeeedunt]

"Hello, Dell tech support."
"Hi my <hard drive is broken, screen doesn't come on, computer fan is making a funny noise>."
"Oh my that is terrible. Would you like us to send you the part or send someone out to fix it right away??"

Of course we always buy the uber warranty on everything. I've never had any problems with them though. Sorry to hear you guys are getting reamed.

 

[sourceninja]

I just have the dell certified guys in my office call, no questions asked replacements. We even replaced a laptop that a guys daugther poored an entire bottle of pepsi on.

 

[cbrsurfr]

Why the hell are you people calling Dell? Use either their email support or online chat. I've never had a problem...you have to give them the right info to make things as simple as possible. I had to warranty a video card recently. Looked up the manual online (Dell has great documentation), found the diagnostic led code for video card no worky. Chatted with the rep for about 2 minutes said machine won't boot, this is what the led's show on the back. Had my card the next day. Now I could have gone through all that ****** about it does work but crashes, yes I reinstalled, blah blah blah. Save yourself the hassel.

 

[EyeMWing]

Originally posted by: DrPizza
I hate Dell's tech support as well. I did all my own trouble-shooting and was well-prepared after waiting on hold forever. "Yeah, I need to RMA the power supply on my computer - it's shot." "Hello, I am Bob. Is your computer plugged in?" "Listen, I am not your average customer needing tech support. I pulled the power supply from the computer, connected a load to it, and shunted between (whatever the connections are to turn on the power supply). Nothing happens, the fan doesn't even come on. I swapped power supplies with a different computer and it worked just fine." "Okay, here's what I need you to do. I need you to put your computer back together." "Okay, now is the little green light on the motherboard on?" "Yes" "Then, it is not the power-supply" AAARRRGGHHH!

This was followed by 1/2 hour to an hour of taking things apart, removing RAM, etc., attempting to reboot... eventually expecting him to reach the conclusion I reached after 5 minutes. But,l eventually he concluded "It is your motherboard that is bad." So, I gave up, bought a cheap power supply, and the computer's been running just fine ever since.

You need to learn how to provide the right wrong answers.

 

[EyeMWing]

Poor consumers. Dell's real support is nice.
"Hi. My customer ID is xxxxx."
"<hushed gasp as operator pulls up that account and sees a list of tens of thousands of service tags and serial numbers> Hi. May I ask who, exactly I'm speaking to?"
"<name>"
"Okay, <name>, what can I do for you today?"
"<service tag 1> needs a new hard drive. The monitor we ordered with <service tag 2>, which is <serial number> got drenched in oil by UPS and they dropped it and ran. I need a new systemboard for one of the GX620's service tag <service tag 3>, USB is burnt out."
"Okay. You'll have replacement parts and return shipping containers in 24 hours via DHL. Is there anything else I can do for you today?"
"Can you go ahead and order me two more of those GX620's, identical config to <service tag 4>?"
"Give me a moment, let me push this spec to the Sales database and then I'll transfer you to complete the transaction."

 

[doze]

Battery isn't covered except for the first year and I don't know of any manufacturer who covers longer than that except maybe an overpirced store warranty.

Standard tech support for Inspiron is in India, even for Dell Business Division. If you want to talk to the USA and get right through then buy Gold Tech Support. It's about an extra $35 per year. The reason most tech support is outsourced is because consumers want to pay less for their computer.

 

[simms]

See, this is why you buy IBM. Onsite service, 9-5, next day.

I got a new keyboard, new motherboard, new fingerprint reader.
Also, I got my port replicator replaced... and they sent 2. (of course I returned them.)