DELL SUX

[forumJunkie]

So two weeks ago I called Dell because my boss' 600m wasn't charging up the battery. The rep says its b/c of an old battery, its been a year old. So we bought a new battery, cost us about $175. The battery came next day and we plugged it in. The stupid laptop DRAINS this battery too and now we're back to square one.

So last week I called them again. The rep decides to put me on hold for 2 hours. I NEVER waited on hold for 2 hours in my life, anywayz I wait for 2 hours and I get this little ring, and yes.... I got disconnected.

I called them again, talked to the automated machine for about 15 minutes, and they said that they'll fix the problem, I believed them like a retard. They said they were going to transfer me to dispatch. Once again waited ~25 minutes, the dispatcher sends me an on-site technician.

The technician gets here the next day and replaces the motherboard gives me another battery, and I thought all was good. I go to check up on the laptop and this genius technician gives me a motherboard that doesn't even belong in the system.

Now I'm BACK on the phone w/ a Dell dispatch guy and he's giving me an attitude saying that I don't know how to flash the BIOS. Well if I had the right motherboard maybe the CONTINUE button on the BIOS updates wouldn't be grayed out......

Dell Technical Support = sux0rs

 

[EMPshockwave82]

My friends boot sector on her laptop has been corrupted 3 times now in 4 months... dell just keeps telling her to format


i told her she needs to call and tell them to replace the HDD... it sounds to me like it's just a lemon of a HDD

 

[AdamSnow]

Funny, I hear a lot of people say this...

In my experiance I have had nothing but good luck with Dell. I havent dealt with them since 2001, but back then I was impressed and would deal with them again if I had too.

 

[Budmantom]

I don't think that anybody has great tech support, at least Dell has 24-7 support.


Tom

 

[Ausm]

I know it's hard to get a body when you call support unless you enjoy being on terminal hold...


Ausm

 

[forumJunkie]

Originally posted by: AdamSnow
Funny, I hear a lot of people say this...

In my experiance I have had nothing but good luck with Dell. I havent dealt with them since 2001, but back then I was impressed and would deal with them again if I had too.

Yea, I know where you're coming from. Back in the day, before outsourcing... Dell was definitely the way to go, but now I'm just WOW-ing at their stupidity

 

[forumJunkie]

 

[lobadobadingdong]

the onsite tech doesn't have the parts in stock, dell next day airborne's them to each service center. the tech was supposed to install the mobo for you, if he got the wrong part, he's supposed to call dell tech support and make sure the re-order goes through. (I should know I'm a dcse field engineer myself) and yes for the most part dell sux, it depends a lot on when you call, what kind of system you have, how much you spent on warranty, and wether or not you got a tech who knows what he's doing.

 

[AdamSnow]

Yeah, I forgot about the outsourcing Forumjunkie... Now I understand

 

[apoppin]

Originally posted by: forumJunkie

Originally posted by: AdamSnow
Funny, I hear a lot of people say this...

In my experiance I have had nothing but good luck with Dell. I havent dealt with them since 2001, but back then I was impressed and would deal with them again if I had too.

Yea, I know where you're coming from. Back in the day, before outsourcing... Dell was definitely the way to go, but now I'm just WOW-ing at their stupidity

Dell "service" has been crap for the last few years . . . . most of the time you are on 'hold' to New Dellhi dealing with politely incompetant CS; they have NO responsibility for ANYthing they tell you.
:shocked:

it's TRUE . . . . DELL SUX.
:roll:

 

[moshquerade]

yep, i have had the bad experience of having to call Dell Support. you cannot even UNDERSTAND THEM!

major suckage!!!1

 

[Drakkon]

I think what dell is trying to do is just make their computers "throw away" items : so cheap that its probobly cheaper (in time spent dealing with CS and money) to toss em out and buy a new one than it is to fix.

 

[Adul]

Originally posted by: lobadobadingdong
the onsite tech doesn't have the parts in stock, dell next day airborne's them to each service center. the tech was supposed to install the mobo for you, if he got the wrong part, he's supposed to call dell tech support and make sure the re-order goes through. (I should know I'm a dcse field engineer myself) and yes for the most part dell sux, it depends a lot on when you call, what kind of system you have, how much you spent on warranty, and wether or not you got a tech who knows what he's doing.

no longer airborne, its DHL now

(i work for DHL)

 

[forumJunkie]

Originally posted by: Drakkon
I think what dell is trying to do is just make their computers "throw away" items : so cheap that its probobly cheaper (in time spent dealing with CS and money) to toss em out and buy a new one than it is to fix.

haha seriously!!

and on a side note I'm still on freaking hold!

 

[knyghtbyte]

i had 3 PC's from Dell over 6 years and they all were fine, never needed servicing as such so i never knew what Dells after sales care was like.....
1st PC got struck by lightening, not much Dell could do for that...hehe
2nd PC was the insurance replacement for the 1st, i put too much extra stuff inside it and it shorted the power supply and things didnt work very well, alas that was well after the Dell warranty expired so i didnt bother phoning them for help.
3rd PC is still running like a goodun, but then its only 1 year old, now in the capable hands of my mother.

my new 4th PC (couple months old) took off like a jet engine the third day i had it and wouldnt reboot...
tech guy on the phone (in India) was very helpful and narrowed it down to the a combo of the video card and motherboard having problems.....so arranged for it to be picked up (in UK u get 1yr Collect & Return as the basic, u pay extra for On-site)...thats where the problems began, no one collected it, phoned the next day, re-arranged to be collected....again no one turned up, so this time i went ballistic on the phone demanding to speak to someone located in the UK in a higher position (by law they are obliged to provide access to a manager in the dept you most need to deal with, which would be located in the UK, this i know as i work in a call centre) . This time they turned up. Once they picked it up i got it back within 5 days with a new motherboard & graphics card.
Has worked fine since.
As a product, in general i would say Dell beats most other puter manufacturers......
As an after sales service, providing you speak clear english you wont have a problem (do remember, these guys in India are taught the Queens English, not US English) if however u speak with a strong accent or dialect then u might have problems.
But in the UK, it seems Dell likes to cut costs in regards to who it uses when it comes to picking up puters for repair, the guy who turned up had a cheap nasty looking van and no papers to sign, it was only because i was told who the company was that i actually trusted to hand it over!
I wont however be using Dell again because im going to get into building my own PC, but for family use, or even gamers who dont maybe game all the time Dell are fine....altho its worth having the 3 year warranty if u dont know what your doing inside a case....lol

 

[SofaKing]

never bought from dell, never will.

 

[forumJunkie]

Originally posted by: SofaKing
never bought from dell, never will.

haha :thumbsup: to you

 

[dullard]

I think you are partially incorrect.

Dell's desktop division is fantastic: good machines, great prices, and high rated service*.

Dell laptop division is the opposite: cheaply built machines, many of their batteries are in a recall at the moment, average prices, and quite low rated service**.



*Consumer Reports did a survey and put Dell at #1 of PC manufacturers (#2 if you count Apple) in good service and satisfactory solution to the problem.
** Consumer Reports survey found many other companies were better at service and at fixing the problem than Dell when it came to laptops.

 

[forumJunkie]

Originally posted by: dullard
I think you are partially incorrect.

Dell's desktop division is fantastic: good machines, great prices, and high rated service*.

Dell laptop division is the opposite: cheaply built machines, many of their batteries are in a recall at the moment, average prices, and quite low rated service**.



*Consumer Reports did a survey and put Dell at #1 of PC manufacturers (#2 if you count Apple) in good service and satisfactory solution to the problem.
** Consumer Reports survey found many other companies were better at service and at fixing the problem than Dell when it came to laptops.

Hrm thanks for the heads up, and yes I am calling them in regards to a laptop problem. Maybe thats the reason why? But come on, in the previous post I said I was still on hold. Well the DISPATCH agent hung up on me. Now I'm back on hold. Phone says "35:42" and going up.... :disgust:

 

[Phoenix86]

If you want good CS service do not buy a $399 special. What is it about buying bottem end hardware makes people think world class service? I'm not sure this is the case with the 600M, I don't know if that's a busniess or home machine. Anyways, most busniess class CS is decent, rarely great. Good CS is expensive, esp in the tech world is expensive. When companies are cutting cost, CS is a large cost center that gets targeted.

 

[Juno]

Originally posted by: Budmantom
I don't think that anybody has great tech support, at least Dell has 24-7 support.


Tom

Does Anandtech has a great tech support? I suppose so.

 

[Budmantom]

Originally posted by: jewno

Originally posted by: Budmantom
I don't think that anybody has great tech support, at least Dell has 24-7 support.


Tom

Does Anandtech has a great tech support? I suppose so.

But they don't sell laptops



Tom

 

[Juno]

Originally posted by: Budmantom

Originally posted by: jewno

Originally posted by: Budmantom
I don't think that anybody has great tech support, at least Dell has 24-7 support.


Tom

Does Anandtech has a great tech support? I suppose so.

But they don't sell laptops



Tom

Tell Anand to sell laptops then.

 

[Mayfriday0529]

On my own experience with one my computer i needed the PSU replaced and they sold me one at a very cheap price lower than online had no problem with them.

But when i went on a in house wireless installation for someone, i had to call them to replace a wireless card and they kept giving me bull on how the walls are causing the problem to connect. I finally had them give the customer his money back and he would return the dell wireless card and i got him a different wireless card and problem solved.

 

[Phoenix86]

Originally posted by: Budmantom

Originally posted by: jewno

Originally posted by: Budmantom
I don't think that anybody has great tech support, at least Dell has 24-7 support.


Tom

Does Anandtech has a great tech support? I suppose so.

But they don't sell laptops



Tom

But all makes and models are supported.