Dell support can be funny

[NissanGurl]

So I had to call in to Dell today because of a failed hard drive (server). The Dell tech is great. He's a guy that has been through the army and air force reserve. He started telling me about how the army training is better than air force reserve and all this stories he had from basic training.

About 30 minutes worth of stories later (including hearing about the kid from TN's parents visiting him at training and bringing him homemade moonshine) the replacement hard drive is on it's way. And he's going to have more stories (said so in the email ) when he calls back to verify we recieved the drive :laugh:. So I get free entertainment with my Dell support. What's the most unexpected thing you ever wound up talking about when you phoned in for technical support on a computer (doesn't have to be a Dell story)?

Just thought I'd share another Dell support experience....except this one isn't a rant

 

[RagingBITCH]

If it was Dell Home it wouldn't be quite so entertaining

And the only reason he kept you on the phone for so long was b/c he was probably cranking it listening to the sound of your voice.

 

[imported_LoKe]

I'd be pretty pissed off if someone started telling me their life story when I was just trying to get a replacement HD, but I suppose it depends on how much free time you have.

 

[NissanGurl]

Originally posted by: LoKe
I'd be pretty pissed off if someone started telling me their life story when I was just trying to get a replacement HD, but I suppose it depends on how much free time you have.

It's alright....I tinkered with the spam firewall while I was listening

 

[evenmore1]

LOL! Usually I don't have to call tech support at all because I fix my own problems. However, when my cell phone wouldn't let me use my password, I had to call them to get a PIN number. It actually went well without any problems though....

 

[AdamSnow]

Some people would charge hundreds of dollars listening to him go off...

They're called Shrinks...

 

[RagingBITCH]

Originally posted by: evenmore1
LOL! Usually I don't have to call tech support at all because I fix my own problems. However, when my cell phone wouldn't let me use my password, I had to call them to get a PIN number. It actually went well without any problems though....

So you buy a new hard drive even though the hardware is under warranty for a server at work and will be shipped Next Day Air, saving you time and money?

 

[Gunslinger08]

Originally posted by: LoKe
I'd be pretty pissed off if someone started telling me their life story when I was just trying to get a replacement HD, but I suppose it depends on how much free time you have.

Aren't you in high school?

 

[altonb1]

I was entertained when I was working at a large corporation several years ago. We had a warranty call on an HP desktop. The company we had contracted used sub-contract companies for the work in the satellite offices, so we had a tech from Pomeroy come in to do the motherboard swap. He put in the hardware and was confused when it didn't post right. I finally had to make him move so I could switch the jumpers/dip switches and then he got the machine to POST. At this point, he got another strange look on his face so I had to make him move so i could enter the s/n and configure the BIOS.

Moron....

 

[fbrdphreak]

Originally posted by: RagingBITCH

Originally posted by: evenmore1
LOL! Usually I don't have to call tech support at all because I fix my own problems. However, when my cell phone wouldn't let me use my password, I had to call them to get a PIN number. It actually went well without any problems though....

So you buy a new hard drive even though the hardware is under warranty for a server at work and will be shipped Next Day Air, saving you time and money?

Heh, called out the n00blet

Nothing unexpected with any of my tech support calls. Called Dell Gold Tech Support over a laptop not booting, needed the motherboard replaced; she was a real bitch. :roll:

Altho I did call HP to get support on this printer, determined it needed repair but was out of warranty, and they decided to buy a new one & not thru HP. So I called on my cell and gave them that number since they asked, but the damn woman kept calling me back asking if they were gonna buy a new printer :roll: NO BITCH, FVCK OFF

 

[imported_LoKe]

Originally posted by: joshsquall

Originally posted by: LoKe
I'd be pretty pissed off if someone started telling me their life story when I was just trying to get a replacement HD, but I suppose it depends on how much free time you have.

Aren't you in high school?

Yes, but what does that have to do with anything?

 

[Gunslinger08]

Originally posted by: LoKe

Originally posted by: joshsquall

Originally posted by: LoKe
I'd be pretty pissed off if someone started telling me their life story when I was just trying to get a replacement HD, but I suppose it depends on how much free time you have.

Aren't you in high school?

Yes, but what does that have to do with anything?

There is nothing in high school that is so important that you can't spend a half hour on the phone.

 

[daniel49]

Originally posted by: NissanGurl
So I had to call in to Dell today because of a failed hard drive (server). The Dell tech is great. He's a guy that has been through the army and air force reserve. He started telling me about how the army training is better than air force reserve and all this stories he had from basic training.

About 30 minutes worth of stories later (including hearing about the kid from TN's parents visiting him at training and bringing him homemade moonshine) the replacement hard drive is on it's way. And he's going to have more stories (said so in the email ) when he calls back to verify we recieved the drive :laugh:. So I get free entertainment with my Dell support. What's the most unexpected thing you ever wound up talking about when you phoned in for technical support on a computer (doesn't have to be a Dell story)?

Just thought I'd share another Dell support experience....except this one isn't a rant

I never use tech support. troubleshoot my own systems.

I remember once though, and I am still at a loss to explain this, My wife had a harddrive go bad while I was at work and called support.
when the HD failed it took her into the bios on boot where she proceeded to change some settings.
Now understand that anything harder then email confuses the heck out of her.
anyway we were charged for support which accomplished nothing.
I replaced harddrive the next day and system would still not boot, which is when I found out she had changed some bios settings.
I am not sure what posessed her into thinking she knew what she was doing, but reset bios to defauts and she was off and running again.

 

[imported_LoKe]

Originally posted by: joshsquall

Originally posted by: LoKe

Originally posted by: joshsquall

Originally posted by: LoKe
I'd be pretty pissed off if someone started telling me their life story when I was just trying to get a replacement HD, but I suppose it depends on how much free time you have.

Aren't you in high school?

Yes, but what does that have to do with anything?

There is nothing in high school that is so important that you can't spend a half hour on the phone.

Is work also not important? OP says she called Dell Tech because of a failed hard drive for a server, I'll assume this is at her workplace.

 

[Gunslinger08]

Originally posted by: LoKe

Originally posted by: joshsquall

Originally posted by: LoKe

Originally posted by: joshsquall

Originally posted by: LoKe
I'd be pretty pissed off if someone started telling me their life story when I was just trying to get a replacement HD, but I suppose it depends on how much free time you have.

Aren't you in high school?

Yes, but what does that have to do with anything?

There is nothing in high school that is so important that you can't spend a half hour on the phone.

Is work also not important? OP says she called Dell Tech because of a failed hard drive for a server, I'll assume this is at her workplace.

I'm going to go out on a limb and guess that stories were being told while the process of approving and ordering the replacement hard drive was taking place.

 

[NissanGurl]

Originally posted by: joshsquall


I'm going to go out on a limb and guess that stories were being told while the process of approving and ordering the replacement hard drive was taking place.

Yes, you are correct. He was punching all the info in and getting the part shipped out as I heard about weaklings on marches falling out and riding in the truck.

 

[isasir]

I always BS with the India tech support and ask questions about India. (Hopefully I'll finally get to visit India next year)

I called, I believe it was Maxtor a few years ago, and the girl invited me to a Christmas party at her place that evening. Granted, she was in a diff't state...

 

[ryan256]

I've never had a problem with Dell Gold support. They're pretty cool and usually nice people that actually know what they're talking about.
The problem is the machines that don't have gold support. The damn indians are rude, hard to understand, and have NO troubleshooting abilities beyond their little script. I actually had one of them try to tell me a dead video card was a software problem and I needed to reformat even after I swapped that card to a different machine & it didn't work there either.

 

[randomlinh]

Originally posted by: joshsquall
I'm going to go out on a limb and guess that stories were being told while the process of approving and ordering the replacement hard drive was taking place.

bingo. I had one dell tech that was pretty knowledgable on hardware and failures, so he'd go on about that... if not, it would just be dead silence. altho, i try to start a conversation, but it seems to distract the ones who don't tell stories... probably why they don't in the first place.

but yeah, that whole verificiation and approval process takes forever for some reason.

 

[FeuerFrei]

No tech support tales on my end, but I did talk to a sales rep for MCI for 45 minutes.
IIRC, we started talking about my job and went from there.
I ended up allowing her to switch me over to MCI.
Wasn't a big deal, I didn't care much which carrier I had.