So I got a Dell . . .
An Inspiron 4100 Notebook last November. Although I have no real complaints, I am starting to notice some problems: "P" sticks; DVD-ROM plastic sticks out; latch is "fussy"; bad battery charge levels, etc.
I called Dell Tech Support . . . 3 minute wait time and an additional 9 minutes to resolve the RMA.
Dell gives me Airborne's "Dell" number and tells me a rep will come to my apartment with packing for my specific model, wait for me to pack it and it should arrive at Dell repair the next morning. It should (depending on parts availability) go out the same day and arrive at my home the next.
Not bad for a standard warranty.
I'll report back and let you know how it really goes.
It should go out early next week (now I gotta get a modem for my desktop).
EDIT: Well, I sent it in . . . . Here's how their service REALLY worked
Monday morning, I dropped my notebook off at Airborne. I called Dell, Tuesday night and was told it has been "logged-in" and was just sitting there. The Tech Support call was routed to New Delhi, India where the tech person was pretty unhelpful and told me to "call back, later". Another call, routed to India late that same night got no further info and the tech guy promised to call back within the hour. . . . no call back.
I called back the next morning - Wednedsay and finally got a Supervisor (still in India). He DID find out some info - that my notebook was on "billable-hold" and that I SHOULD have been called back. He promised I would get to speak to a person at the repair depot.
Thursday Morning is when the "fun" began: I spend the entire morning (8 am- 12 noon) on the phone to Dell. I got really nasty person who called me back from the repair department to say my notebook was on hold due to something being "spilled" behind the notebook's screen (behind the screen, WTF?). I asked to talk to the repair person but was told it's against dell "policy". I got nowhere with this guy who was both hostile and argumentative.
So I spent the next couple of hours trying to track down another "supervisor". It looks like my notebook comes back UNrepaired - I didn't send it in for any "spill" problem - even though the other issues were completely unrelated to the TFT (the DVD plastic, battery, the sticky key and the "latch").
So I get to see my notebook today - hopefully it is back from Airborne today - and get to start all over again with Dell.
So far, my experience with Dell "Service" is terrible and I would NOT buy a Dell - ever - again. I'll update this later when the repair department supervisor calls back (24-48 hours) and with ny notebook's condition.
Another EDIT: I got my notebook back after 6 days . . . NOTHING is wrong with it EXPECT for the little crap I sent it in for - NO TFT problems I can see . . . AND they STOLE my battery!!!!
An Inspiron 4100 Notebook last November. Although I have no real complaints, I am starting to notice some problems: "P" sticks; DVD-ROM plastic sticks out; latch is "fussy"; bad battery charge levels, etc.
I called Dell Tech Support . . . 3 minute wait time and an additional 9 minutes to resolve the RMA.
Dell gives me Airborne's "Dell" number and tells me a rep will come to my apartment with packing for my specific model, wait for me to pack it and it should arrive at Dell repair the next morning. It should (depending on parts availability) go out the same day and arrive at my home the next.
Not bad for a standard warranty.
I'll report back and let you know how it really goes.
It should go out early next week (now I gotta get a modem for my desktop).
EDIT: Well, I sent it in . . . . Here's how their service REALLY worked
Monday morning, I dropped my notebook off at Airborne. I called Dell, Tuesday night and was told it has been "logged-in" and was just sitting there. The Tech Support call was routed to New Delhi, India where the tech person was pretty unhelpful and told me to "call back, later". Another call, routed to India late that same night got no further info and the tech guy promised to call back within the hour. . . . no call back.
I called back the next morning - Wednedsay and finally got a Supervisor (still in India). He DID find out some info - that my notebook was on "billable-hold" and that I SHOULD have been called back. He promised I would get to speak to a person at the repair depot.
Thursday Morning is when the "fun" began: I spend the entire morning (8 am- 12 noon) on the phone to Dell. I got really nasty person who called me back from the repair department to say my notebook was on hold due to something being "spilled" behind the notebook's screen (behind the screen, WTF?). I asked to talk to the repair person but was told it's against dell "policy". I got nowhere with this guy who was both hostile and argumentative.
So I spent the next couple of hours trying to track down another "supervisor". It looks like my notebook comes back UNrepaired - I didn't send it in for any "spill" problem - even though the other issues were completely unrelated to the TFT (the DVD plastic, battery, the sticky key and the "latch").
So I get to see my notebook today - hopefully it is back from Airborne today - and get to start all over again with Dell.
So far, my experience with Dell "Service" is terrible and I would NOT buy a Dell - ever - again. I'll update this later when the repair department supervisor calls back (24-48 hours) and with ny notebook's condition.
Another EDIT: I got my notebook back after 6 days . . . NOTHING is wrong with it EXPECT for the little crap I sent it in for - NO TFT problems I can see . . . AND they STOLE my battery!!!!
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