Dell sent wrong XPS configuration.

[BlueWeasel]

So I purchased a brand new, never used XPS 13 laptop from a user on a different hardware forum. The user ordered 2 XPS systems back in April with both configurations identical. One he kept for his wife, the other set unopened in the box until he sold it to me.

Both systems were configured with the i7-7560U (the one with Iris graphics), but it appears the one he sent to me was accidentally configured with the i7-7500U. Since he never turned it on, the difference was never noticed until I received the laptop today. We compared screenshots, system info, CPU-Z, etc. The XPS he kept is the 7560U while mine is the 7500U.

Warranty is still in place until April of next year. Any chance Dell would switch the systems out since it appears to be a mistake on their part or is that unrealistic?

 

[bbhaag]

I'd have to see the screen shots you saw to make a definitive opinion but from reading your post it sounds like you got the old bait and switch pulled on you. It is doubtful that Dell will be any help with this but it never hurts to call and ask. If possible I would not mention that you bought this laptop second hand.

 

[mindless1]

Based on the system serial # they're going to know you didn't purchase it. The only chance is if the original owner contacts them and explains the situation.

Is there some way to use Dell's site to input your serial # to see the system specs? If they don't match what you have then at least the seller has some argument to be made with Dell. If on the other hand there are specs online that are the same as what you have, the original buyer purchase receipt would need to indicate otherwise what was paid for.

 

[BlueWeasel]

The original buyer is contacting Dell for me. I'm still happy with the laptop and will still keep it even if Dell refuses or if it was an accident by the buyer.

It will mainly be used for trival stuff but I might use it for light CAD work or minor 3D modeling. Because of that, I wanted the 7560U due to the better GPU and slightly higher boost clocks.

 

[you2]

Be sure to update thread with dell response.

 

[XavierMace]

Do you have some evidence that Dell configured it wrong or is that based on the sellers word?

 

[Torn Mind]

You do not need to turn on the computer to pull up the original specs of a Dell. The service tag number on a Dell computer should be able to output the original specs the device came with.

http://www.dell.com/support/home/us/en/19/products/

So yeah, anyone reading this thread should ask for the service tag number when buying a Dell PC in the aftermarket.

The smoking gun that would prove the truth would be the invoice he received when he made the purchase; it would show if the computers were identical or not. Of course, that is his personal purchase and if he wants to keep that private, he may do so and all you are left with is suspicions. He might be geniune; he may not be, and there is no way to tell one way or the other. If the seller's paperwork is in order, Dell should make things right for the human assembler's mistake.

I know I was able to pull the original config for a Dell Precision someone tossed out after they apparently yanked the motherboard into a warped state; they hilariously did not remove the heatsink screws.