Dell, Schmell

LavrentiBeria

Member
Jul 9, 2002
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A friend of mine, an inexperienced computer user with a ten month old Dell, has run into some major problems. Attempting to restart his machine at one point last night, he couldn't reach his hard drive, getting a blue screen with an error message about it not starting-up in order to prevent injury to the drive. He called Dell tech support who had him restart the machine and hit F12 so as to access a diagnostic program of theirs. The test results: a failed drive, toasted forever it would seem. Dell promised to dispatch a technician with a replacement drive right away, but all of their attempts at efficiency miss the point. My friend has never backed up the data on his computer even though there is important accounting data on the drive. He's asked me to help with a recovery.

Considering the foregoing, I've made certain that he knows to delay the submission of the defective drive until a few days after the tech installs the new one. That way I can connect the old drive as slave to the motherboard and, after doing a reinstall of XP on the new one with their restoration CD, attempt to reach it after booting from a Linux rescue CD and running dd if=/dev/hdb of=/dev/hda. Now I know that in running a copy I have a significant risk of not recovering the old data at all, but if I do not try an approach of this kind, my friend has no chance whatsoever of getting his Quickbooks data without a painstaking attempt to extract the appropriate files after locating them one-by-one on the faulty drive and burning them to a CD. With the possibility that shared files might be involved somehow, the task of picking through the files and folders related to QuickBooks seems even more problematic. In any case, not my idea of a pleasantly spent evening. I can use some ideas at this point, on how I might improve upon my approach as there are almost certainly improvements to be made. Thoughts? I'd appreciate them.

Regards.

LavrentiBeria
 

dclive

Elite Member
Oct 23, 2003
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Originally posted by: LavrentiBeria
A friend of mine, an inexperienced computer user with a ten month old Dell, has run into some major problems. Attempting to restart his machine at one point last night, he couldn't reach his hard drive, getting a blue screen with an error message about it not starting-up in order to prevent injury to the drive. He called Dell tech support who had him restart the machine and hit F12 so as to access a diagnostic program of theirs. The test results: a failed drive, toasted forever it would seem. Dell promised to dispatch a technician with a replacement drive right away, but all of their attempts at efficiency miss the point. My friend has never backed up the data on his computer even though there is important accounting data on the drive. He's asked me to help with a recovery.

Considering the foregoing, I've made certain that he knows to delay the submission of the defective drive until a few days after the tech installs the new one. That way I can connect the old drive as slave to the motherboard and, after doing a reinstall of XP on the new one with their restoration CD, attempt to reach it after booting from a Linux rescue CD and running dd if=/dev/hdb of=/dev/hda. Now I know that in running a copy I have a significant risk of not recovering the old data at all, but if I do not try an approach of this kind, my friend has no chance whatsoever of getting his Quickbooks data without a painstaking attempt to extract the appropriate files after locating them one-by-one on the faulty drive and burning them to a CD. With the possibility that shared files might be involved somehow, the task of picking through the files and folders related to QuickBooks seems even more problematic. In any case, not my idea of a pleasantly spent evening. I can use some ideas at this point, on how I might improve upon my approach as there are almost certainly improvements to be made. Thoughts? I'd appreciate them.

Regards.

LavrentiBeria

I'd suggest attaching the 'bad' drive to the machine as a secondary slave and accessing/pulling the data off normally from the new hard drive's XP installation. You also might try booting with the XP CD to the recovery console and then running CHKDSK /P on the bad drive to see if it can be fixed, but I'd do that after the data copy is attempted.

 

LavrentiBeria

Member
Jul 9, 2002
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Many thanks to the three of you for your ideas.

Just to update, I'm told the Dell tech came today, installed the promised replacement drive, and at my request rejumpered and attached the bad drive to the systemboard as primary slave. The failed, warranteed drive was a Maxtor, the new one is a Western Digital, much like jumping from the pot into the frying pan from my experience. In the end, it is hope that remains to us, eh?:)

I'm going to try to copy the drive this evening. If that fails, I'll try working for a recovery of the data from within XP, and should that not work, I'll try one or other of the two recovery programs that you've kindly suggested.

Best regards.

Lavrenti Beria