we own 2 dells, one is a laptop and one is a 1.8a from before i really knew how to build computers etc.
but so here goes.
On April 4th of 2004 we began having problems with our current Trinitron monitor. so we had it replaced under warranty. Now, the new monitor has begun to be extremely blurry with text. So sunday night, i call up and get a tech support guy. nice guy, understanding etc, not american but understandable. however i waited for 30 min to talk to him. that sucked. but so we are trying to figure out what the problem is with the monitor, is it the Vid card, or monitor yada yada yada.
go through bios reset to factory standards etc. then i say hey, i could hook it up to my fathers laptop. do that. and bam, the damn laptop wont give a video signal to the monitor. the monitor knows that its connected (there was not a "no vga signal", and the on button was yellow) but there was no display. so im like wtf another problem.
but so i pull my moms work laptop out and it displays fine but the blurry monitor is still blurry as fvck, so we determined it was the Monitor not the vid card. so the dudes like ok, gimme the serial# from the back. i tell him yada yada, and while im back there i notice the January 2002 manuf date. i go to myself, great thats gunna be bullsh1t. sure enough, its out of warranty even though we have had the monitor for less than a year.I got screwed on the monitor
but then i say hey, you can do lappys too? so we try and figure out why the vid card isnt displaying, but of course i have to have a SPECIFIC cd to determine that, he cant just say hey its not working.
however we also had the screen on the laptop and the video card replaced when we had previous issues with that lappy. so something is fuxored with it too and i cant find the specific cd.
that just pisses me off.
why dont you warranty the damn product from when it was SHIPPED TO THE CUSTOMER. or atleast let the customer know when he receives the product that its REFURBISHED.
Cliff Notes
1: 30 min on hold
2: monitor blurry
3: CS rep good english not to difficult to understand
4: Find out that lappy has bad vga out and wont display on monitor
5: Monitor was determined to be bad
6: monitor manufactured in Jan. 2002
7: Received monitor in April of 04
8: dell wont honor warrantee since its from date of manufacturing.
9: lappy cant be figured out because we need to run tests to figure out if the port is bad or not
10: im pissed off.
11: i think parents are going to buy a 2001fp or 2005fp.
12: now im really pissed off cuz im still stuck on a samsung 700NF
MIKE
but so here goes.
On April 4th of 2004 we began having problems with our current Trinitron monitor. so we had it replaced under warranty. Now, the new monitor has begun to be extremely blurry with text. So sunday night, i call up and get a tech support guy. nice guy, understanding etc, not american but understandable. however i waited for 30 min to talk to him. that sucked. but so we are trying to figure out what the problem is with the monitor, is it the Vid card, or monitor yada yada yada.
go through bios reset to factory standards etc. then i say hey, i could hook it up to my fathers laptop. do that. and bam, the damn laptop wont give a video signal to the monitor. the monitor knows that its connected (there was not a "no vga signal", and the on button was yellow) but there was no display. so im like wtf another problem.
but so i pull my moms work laptop out and it displays fine but the blurry monitor is still blurry as fvck, so we determined it was the Monitor not the vid card. so the dudes like ok, gimme the serial# from the back. i tell him yada yada, and while im back there i notice the January 2002 manuf date. i go to myself, great thats gunna be bullsh1t. sure enough, its out of warranty even though we have had the monitor for less than a year.I got screwed on the monitor
but then i say hey, you can do lappys too? so we try and figure out why the vid card isnt displaying, but of course i have to have a SPECIFIC cd to determine that, he cant just say hey its not working.
however we also had the screen on the laptop and the video card replaced when we had previous issues with that lappy. so something is fuxored with it too and i cant find the specific cd.
that just pisses me off.
why dont you warranty the damn product from when it was SHIPPED TO THE CUSTOMER. or atleast let the customer know when he receives the product that its REFURBISHED.
Cliff Notes
1: 30 min on hold
2: monitor blurry
3: CS rep good english not to difficult to understand
4: Find out that lappy has bad vga out and wont display on monitor
5: Monitor was determined to be bad
6: monitor manufactured in Jan. 2002
7: Received monitor in April of 04
8: dell wont honor warrantee since its from date of manufacturing.
9: lappy cant be figured out because we need to run tests to figure out if the port is bad or not
10: im pissed off.
11: i think parents are going to buy a 2001fp or 2005fp.
12: now im really pissed off cuz im still stuck on a samsung 700NF
MIKE
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