Dell Photo All-in-One 942 installation issues

[amdskip]

Local insurance business has 3 of these printers. They are all hooked up to week old Dimension 3000's running windows xp pro sp2. Two machines are a wireless network and one is wired.

Each printer is shared on the network. I can print but only when the printer is first started up.

One insurance application using adobe gives me this error message: Spooler subsystem app has encountered a problem and needs to close" and "Operation could not be completed" even if I just started up the printer.

I hooked up an older HP printer and that error was non existent. I've tried acrobat 6 and 7 too.

The printers have been removed and reinstalled too. I have also received the error "no printer installed" when in fact there is access to 3 printers.

Anyone have any ideas?

 

[LiLithTecH]

Are you installing the OCR and FAX software on ALL the PC's?

If so, that is the issue.
Seems the Dell\Lexmark printer monitor doesn't like giving up the spooling services.

I had the same issue with the Lexmark version and it is what I found to be the problem.
When I stopped the OCR & FAX services the issue went away.

Recommended the client sell the printers, but alas they like paying $100+ for the ink
cartridges, so I just added a print server.

 

[amdskip]

I messed with it some today, that seems like a good idea. They don't need faxing on them or OCR. I told them that the printers in my opinion were junk and they should just purchase a nice networked laser for printing forms, etc.