dell on site support :|

ElFenix

Elite Member
Super Moderator
Mar 20, 2000
102,389
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first the guy up and quits after dell sends him the part, but before he brings it here and installs it.

then dell takes a week to inform me that the guy quit, meanwhile i've been leaving messages on his machine.

then a new guy calls me yesterday afternoon, saying he'll come out sometime between 6 and 9 pm. well i've got bar review class that evening, so that's a no-go (class is either morning from 9 to 12 or evening from 6 to 9, as i'd already missed the morning class by the time he called i had to go to the evening one). he tells me he'd get to me first thing this morning then. 'definitely before 9' was the quote.

so i wake up at 7 (to take the dogs out) and start waiting for the guy to show up.

just now he calls, says he'll be here between 4 and 7 tonight.

goddamnit, if he had told me that yesterday i would have gone to the morning bar class that started 20 minutes ago.

he'd better get here before 4:45.
 

tfinch2

Lifer
Feb 3, 2004
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Just reject the service but take the parts and install them yourself. That's what I always do at work.
 

DaiShan

Diamond Member
Jul 5, 2001
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We had an on-site tech out here yesterday to replace a laptop motherboard. I mean they only needed to replace the Mini-PCI wifi card, but they replaced the whole motherboard in addition to the card. Of course since the client already paid for the gold service plan with Dell and I was crazy busy yesterday I figured why not let someone else deal with it :D The guy worked fairly quickly, I just set him up at one of my work benches and he came back 20 minutes later for me to check things out
 

ElFenix

Elite Member
Super Moderator
Mar 20, 2000
102,389
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Originally posted by: tfinch2
Just reject the service but take the parts and install them yourself. That's what I always do at work.

i did that (installing the board myself, that is). it didn't fix the problem. so i took the motherboard out, put it back in the box, reassembled the notebook with the old motherboard. all so the guy could do it and then i could bitch when it didn't work right, and no one could accuse my l33t install skills with screwing it up.