Dell Monitor Woes

[pspLite]

Hello,
I recently bought a Dell G2410 monitor from their online store.
It's defective.
If the monitor is off and my pc is on, there is a large chance that it will not want to turn on.
To get it to turn on I have to unplug it from the pc, turn it on, then plug it back in.
That is the only sequence that works.
I have two pcs, if the monitor doesn't want to turn on, unplugging it and plugging it into the other computer will not make it want to turn on either.
There is another issue, where if I turn the monitor on before my computer, the monitor will keep saying "No Signal". The only fix that I know of is to turn off my computer, turn off the monitor, turn on the computer, then turn on the monitor.
This is retarded.
Does anybody have any idea how I can fix this?
If not, does anybody have any idea on how I can return this piece of junk?
I have been trying to for 2 weeks. The only phone number that I have found doesn't even feature MONITOR as a section for issues, but if I pick any section it waits a while, and then connects me to the LOAN CENTER.
All of their support is centered around me providing to them a "service tag". The problem is that only computers come with service tags. So I cant use most of the technical support tools, other than phone calls, and most of those ask me for the tag as well.
PLEASE HELP.

 

[rasczak]

if you bought it from dell.com you should have the service tag info in your account. check the most recent items purchased, and check the invoice. then try to speak to a human as opposed to the voice prompts. if you have any of the original documentation you should see a service number on the paperwork as well.

 

[RebateMonger]

Dell Monitors DO have Service Tag labels.

This Dell web page shows where they are located.

 

[pspLite]

Like I said before mine does not. In all of those examples the label clearly states "Service Tag". I'm not blind, I would have seen it. The white sticker on the back of my monitor has 2 numbers on it. The DP/N, which I am guessing stands for Dell Product Number (I have tried entering this number as a service tag and it was rejected). The second one is very long, and looks like a serial number. I have also tried entering that number as a service tag. In one part of the website it said it was invalid, and in another it didn't even let me enter a service tag of that length.

You can find support by model, but under the monitor section only 3 monitors are listed: Dell 2707WFP Flat Panel Mntr, Dell 3007WFP Flat Panel Mntr, and Dell 3008WFP Flat Panel Mntr. I am guessing those three would have service tag numbers. I am also guessing that if you buy a complete system from them, both the desktop and the monitor it comes with will have service tag numbers.

Looking at their website I only found 2 numbers that were canadian. I had another number, but it turned out to be a US number, and I was stuck being passed around 4 times until the phone said "We can not complete your phone call, please hang up". The two Canadian number seemingly both point to the same robotic machine, which makes me think that they both point to the same number. Either way, ANYWHERE I call they keep redirecting me to that single machine. I am like PLEASE DONT REDIRECT ME THERE, THERE IS NOTHING WORKING. "Technical Support" is one of the options, there. If I choose it, it bring me a list of potential devices that I could be having an issue with. Monitor is not one of them, so I either pick "TV/Projectors" or "MP3 Players and other devices". Both of these choices end up at the same conclusion. The phone does not ring, it stays silent for about 5 seconds, then an answering machine kicks in. "Thank you for calling the loan center, all of our representatives are currently busy, or you have called after hours, please leave a message". I kept hanging up, but after coming to the conclusion that there is no other way to contact anybody else I left a message at this number. I seriously doubt that anybody is going to return to me. This seems like a giant bug in their phone system.

Another way to get a hold of them is to chat with them live. In canada, you need a service tag. In US, you dont, but you can only chat on the us website if you are from us, otherwise they pass you on.

Another way to contact them is to send them an email, except they dont have an email address, they have a giant form you have to fill out. Except the form is broken. I filled it out, leaving some things blank, and when I tried to submit it it said that my shipping and billing addresses were invalid. Except they werent, I used the same address to buy the monitor from them, and in fact they shouldnt even be asking me for it, as they have it on file. In fact, they already know that I have the goddamn monitor in my possession since I paid for it, except to register a product with your account you need to enter its sevice tag number.

 

[Athena]

Okay... you have an invoice and it has a "Customer Care" number at the top. Is that one of the numbers you tried?

If nothing else works, sit down and write a letter NOW.

In the letter, state that your new monitor was defective on delivery and that repeated attempts to use online or telephone contact methods have failed. Tell Dell you want return/replacement instructions now.

I think monitors have a 30-day return period so send your letter today.

 

[pspLite]

Well, it looks like the issue got settled. I finally reached somebody who could help me.
They are sending me another monitor asap, and once I get it I have 10 days to send back my current broken one.
Thank you everybody for replying to me.