Dell loves Spyware?

[Turin39789]

Supposedly from an internal dell e-mail

Subject: Spyware: What we can say to the customer

"
Dell does not support or endorse the use of spyware removal programs.

NOTICE:
Use of spyware removal software may conflict with user license agreements of other applications installed on your system. Please consult your user license agreements for further information. Dell does not endorse the use of spyware removal software and cannot provide support on these products.

This means we do not take callers to download.com or doxdesk.com, nor do we recommend spyware removal programs, nor do we advise callers on the use of spyware removal programs. This includes using phrases "We don't support the removal of spyware, but I use... "

Please reply to this e-mail to indicate that you have read and understand this information.

Thanks,
Vader

"
original post on this page
http://channels.lockergnome.com/windows/backissues/20031126.phtml

response
http://www.spywareinfo.com/articles/dell/support_letter.php

 

[Storm]

I think it would add too much traffic to their call-centers... because there are thousand of mindless folks who dont know a damn thing about using a computer and clicking through all pop-ups. It would be absolute hell on the call-center when trying to guide people through removing it.

 

[Amorphus]

they don't like it because spyware removal programs screw with a part of other programs, and that may cause other damages that Dell doesn't want problems with (i.e. removing the spyware part of a program, but fookering the program itself)

 

[HappyPuppy]

I think Dell is just covering its butt. No biggie.

 

[Turin39789]

it is a biggie, because I work for an isp, we will tell customers to download spyware removing software, but for some programs you must go into the registy or safe mode to remove the files and we are not allowed to do such things, Dell is the one who should be walking them through those cases, and now people are going to be bounced back and forth.

 

[ClueLis]

Originally posted by: HappyPuppy
I think Dell is just covering its butt. No biggie.

Exactly. They're just making sure that they are not held responsible for any breaking of license agreements.

 

[RaynorWolfcastle]

Originally posted by: Turin39789
it is a biggie, because I work for an isp, we will tell customers to download spyware removing software, but for some programs you must go into the registy or safe mode to remove the files and we are not allowed to do such things, Dell is the one who should be walking them through those cases, and now people are going to be bounced back and forth.

No, Dell is supporting their software/hardware, what users do outside of that is their problem, not Dell's. What if Dell tells the customer to run Ad-aware and all of a sudden it wrecks program XYZ that is totally unrelated to Dell? Should Dell then have to support that software because they messed it up? Spyware is either the USER's problem or the company who requires spyware installation's problem, not Dell's. The most Dell CS should say is: "Sir/Ma'am, I recommend you be careful when installing programs you're not familiar with."

 

[olds]

Originally posted by: RaynorWolfcastle

Originally posted by: Turin39789
it is a biggie, because I work for an isp, we will tell customers to download spyware removing software, but for some programs you must go into the registy or safe mode to remove the files and we are not allowed to do such things, Dell is the one who should be walking them through those cases, and now people are going to be bounced back and forth.

No, Dell is supporting their software/hardware, what users do outside of that is their problem, not Dell's. What if Dell tells the customer to run Ad-aware and all of a sudden it wrecks program XYZ that is totally unrelated to Dell? Should Dell then have to support that software because they messed it up? Spyware is either the USER's problem or the company who requires spyware installation's problem, not Dell's. The most Dell CS should say is: "Sir/Ma'am, I recommend you be careful when installing programs you're not familiar with."

100% in agreement.

 

[Night201]

Originally posted by: oldsmoboat

Originally posted by: RaynorWolfcastle

Originally posted by: Turin39789 it is a biggie, because I work for an isp, we will tell customers to download spyware removing software, but for some programs you must go into the registy or safe mode to remove the files and we are not allowed to do such things, Dell is the one who should be walking them through those cases, and now people are going to be bounced back and forth.

No, Dell is supporting their software/hardware, what users do outside of that is their problem, not Dell's. What if Dell tells the customer to run Ad-aware and all of a sudden it wrecks program XYZ that is totally unrelated to Dell? Should Dell then have to support that software because they messed it up? Spyware is either the USER's problem or the company who requires spyware installation's problem, not Dell's. The most Dell CS should say is: "Sir/Ma'am, I recommend you be careful when installing programs you're not familiar with."

100% in agreement.

I concur!

 

[Amorphus]

Originally posted by: Night201

Originally posted by: oldsmoboat

Originally posted by: RaynorWolfcastle

Originally posted by: Turin39789 it is a biggie, because I work for an isp, we will tell customers to download spyware removing software, but for some programs you must go into the registy or safe mode to remove the files and we are not allowed to do such things, Dell is the one who should be walking them through those cases, and now people are going to be bounced back and forth.

No, Dell is supporting their software/hardware, what users do outside of that is their problem, not Dell's. What if Dell tells the customer to run Ad-aware and all of a sudden it wrecks program XYZ that is totally unrelated to Dell? Should Dell then have to support that software because they messed it up? Spyware is either the USER's problem or the company who requires spyware installation's problem, not Dell's. The most Dell CS should say is: "Sir/Ma'am, I recommend you be careful when installing programs you're not familiar with."

100% in agreement.

I concur!

He speaks the truth!

 

[Ausm]

Originally posted by: RaynorWolfcastle

Originally posted by: Turin39789
it is a biggie, because I work for an isp, we will tell customers to download spyware removing software, but for some programs you must go into the registy or safe mode to remove the files and we are not allowed to do such things, Dell is the one who should be walking them through those cases, and now people are going to be bounced back and forth.

No, Dell is supporting their software/hardware, what users do outside of that is their problem, not Dell's. What if Dell tells the customer to run Ad-aware and all of a sudden it wrecks program XYZ that is totally unrelated to Dell? Should Dell then have to support that software because they messed it up? Spyware is either the USER's problem or the company who requires spyware installation's problem, not Dell's. The most Dell CS should say is: "Sir/Ma'am, I recommend you be careful when installing programs you're not familiar with."

Very True

Ausm