Dell just refunded me for a product I haven't returned yet.

[jtusa]

Ordered an internal bluetooth adapter for my 700M. It was on slickdeals about a month ago. They didn't have a list of which systems it worked for, just said, "for select systems". I called up Dell before I ordered, gave the rep my model number and she said it was compatible, so I ordered it. Got it, went to install it, found out that it wasn't compatible, which was confirmed by a string of forum posts I found. Alright, annoying, but no big deal, I'll just return it.

Well it had taken 4-5 calls to Dell to try and return this piece. They'd either give me the incorrect UPS work number, or they'd say they were going to email me a shipping label that I never got, or they'd say they were going to send UPS out to my house to pick up, none of which ever happened. I was in New York for work last week, just got home yesterday. I was going to try one more time, and if I still had trouble say f*ck it, just Ebay the thing and take whatever the loss was, just wasn't worth the time and energy of sitting on the phone with "Howard" or "Michael" from India for an hour or more.

So I wake up this morning, check my email, and have a refund from PayPal for the adapter, even though I still have it. Should I waste my time on the phone, trying to get the info so I can actually return it to them, or do I keep it, and sell it and make a couple bucks? They can't charge my PayPal account with my authorization right? So they can't do an audit a month or two down the road, realize they never got, and then take the money back, correct? If they can't, anyone interested in an internal bluetooth adapter for select Dell laptops?

 

[UncleWai]

Just send them back, it's only what $20? Wait until they mess up on a notebook refund, then you keep notebook.

 

[dug777]

Honesty FTW?

 

[bignateyk]

Its only $20.. not worth the karma hit you will take (unless you really try to return it, and they arent helpful)

 

[mugs]

Originally posted by: dug777
Honesty FTW?

It's always interesting to see how much money a person's integrity is worth to them.

 

[waggy]

Originally posted by: mugs

Originally posted by: dug777
Honesty FTW?

It's always interesting to see how much money a person's integrity is worth to them.

and we just found out what the OP's is worth.

 

[n7]

Originally posted by: waggy

Originally posted by: mugs

Originally posted by: dug777
Honesty FTW?

It's always interesting to see how much money a person's integrity is worth to them.

and we just found out what the OP's is worth.

Yup...

Sad to see.

 

[jtusa]

Originally posted by: mugs

Originally posted by: dug777
Honesty FTW?

It's always interesting to see how much money a person's integrity is worth to them.

Your reasoning seems backwards to me.

If you found $20 on the street, and knew who it belonged to, but couldn't get ahold of them, would you spend a whole day trying to track them down to return $20?

What about $2,000? What about $20,000?

Maybe I'm morally rotten, but I would think for the trivial sum of $20, it wouldn't be worth it, but for a greater sum, yes, it would be worth the time and effort. If your karma balance is so delicate that $20 will come back to bite you in the a$$, then you have bigger integrity issues in your life that you need to deal with.

 

[tfinch2]

Originally posted by: jtusa

Originally posted by: mugs

Originally posted by: dug777
Honesty FTW?

It's always interesting to see how much money a person's integrity is worth to them.

Your reasoning seems backwards to me.

If you found $20 on the street, and knew who it belonged to, but couldn't get ahold of them, would you spend a whole day trying to track them down to return $20?

What about $2,000? What about $20,000?

Maybe I'm morally rotten, but I would think for the trivial sum of $20, it wouldn't be worth it, but for a greater sum, yes, it would be worth the time and effort. If your karma balance is so delicate that $20 will come back to bite you in the a$$, then you have bigger integrity issues in your life that you need to deal with.

Karma does not see the difference between $20 and $20,000. Good deeds do not have quantifiable value.

The difference with your example is you really do not know who the $20 belongs to, but you know the product belongs to Dell.

 

[waggy]

Originally posted by: jtusa

Originally posted by: mugs

Originally posted by: dug777
Honesty FTW?

It's always interesting to see how much money a person's integrity is worth to them.

Your reasoning seems backwards to me.

If you found $20 on the street, and knew who it belonged to, but couldn't get ahold of them, would you spend a whole day trying to track them down to return $20?

What about $2,000? What about $20,000?

Maybe I'm morally rotten, but I would think for the trivial sum of $20, it wouldn't be worth it, but for a greater sum, yes, it would be worth the time and effort. If your karma balance is so delicate that $20 will come back to bite you in the a$$, then you have bigger integrity issues in your life that you need to deal with.

if ifound a $20 on the street i have no idea who that $20 belongs to. IF i seen a guy drop the $20 then yes i would give it back.

you do know who the item that dell sent you belongs to.

justify all you want. it is morally wrong to keep it. but keep comeing up with excuses. its good to know you are not even worht $20

 

[DigitalCancer]

Considering the OP has been trying to get hold of dell, it doesn't seem he's trying to be greedy, just getting frustrated over their very poor customer service they seem to have these days.

*to the op* I would try for a couple more days and see if i couldn't get the situation corrected, if nothing else, throw it in a box and send it to'em, be sure to put your account # on the inside of it or something.

Dell is going down hill i believe, not that they were ever that great to begin with. ^_^

 

[mugs]

Originally posted by: jtusa

Originally posted by: mugs

Originally posted by: dug777
Honesty FTW?

It's always interesting to see how much money a person's integrity is worth to them.

Your reasoning seems backwards to me.

If you found $20 on the street, and knew who it belonged to, but couldn't get ahold of them, would you spend a whole day trying to track them down to return $20?

What about $2,000? What about $20,000?

Maybe I'm morally rotten, but I would think for the trivial sum of $20, it wouldn't be worth it, but for a greater sum, yes, it would be worth the time and effort. If your karma balance is so delicate that $20 will come back to bite you in the a$$, then you have bigger integrity issues in your life that you need to deal with.

Well, you thought it was worth the effort to call again before you got the refund...

To be honest, I would have given up and taken a loss by reselling the item long before you did. But given that you already got a refund, I'd try to return it one more time, then if they can't get their act together you can feel justified in keeping it.

 

[jtusa]

Originally posted by: tfinch2

Originally posted by: jtusa

Originally posted by: mugs

Originally posted by: dug777
Honesty FTW?

It's always interesting to see how much money a person's integrity is worth to them.

Your reasoning seems backwards to me.

If you found $20 on the street, and knew who it belonged to, but couldn't get ahold of them, would you spend a whole day trying to track them down to return $20?

What about $2,000? What about $20,000?

Maybe I'm morally rotten, but I would think for the trivial sum of $20, it wouldn't be worth it, but for a greater sum, yes, it would be worth the time and effort. If your karma balance is so delicate that $20 will come back to bite you in the a$$, then you have bigger integrity issues in your life that you need to deal with.

Karma does not see the difference between $20 and $20,000. Good deeds do not have quantifiable value.

The difference with your example is you really do not know who the $20 belongs to, but you know the product belongs to Dell.

So if you kill someone in self defense, and murder someone, karma doesn't see a difference? You took a life, that's all there is to it.

What about hitting a dog with your car on accident, and beating a dog to death with a baseball bat because you can? You killed an innocent animal, that's all there is to it.

What if you stole some food because it was the only way you'd be able to feed your children, and stole some food just because you're a bastard. You stole food, karma is coming to get you?

I'm not saying my situation is comparable to the ones I mentioned above, I just think it's interesting how people think everything is black and white.

And in my example, I said you did know who it belonged to, just can't ahold of them to return it. How much effort do you put in before you decide it's not worth it?

 

[jtusa]

Originally posted by: DigitalCancer
Considering the OP has been trying to get hold of dell, it doesn't seem he's trying to be greedy, just getting frustrated over their very poor customer service they seem to have these days.

*to the op* I would try for a couple more days and see if i couldn't get the situation corrected, if nothing else, throw it in a box and send it to'em, be sure to put your account # on the inside of it or something.

Dell is going down hill i believe, not that they were ever that great to begin with. ^_^

Have to agree with you on that one, I've had to return and exchange stuff with them before about 2 years ago and it was a breeze. Now it's such a PITA you better be damn sure you're ordering the right thing or you'll have many hours on the phone to look forward to.

 

[sixone]

Dell Inc.
One Dell Way
Round Rock, Texas 78682

You got your money back, send them their product.

 

[hanoverphist]

im actually surprised they even bothered with shipping it back to them. ive returned many things to dell that they messed up on, and 90% of the time if it was under 200 bucks they just comp it, send me a new one and say "happy burfday". they sent me an analog 2 head vid card with a system that was supposed to have a digital vid card, when i called em (only 1 call, gotta love the american support for the business side) he sent me out a new 512mb X1300 for free and told me to just scrap the other one. wasnt worth the shipping and processing costs to even bother.


and send it back if they are expecting it. they will just send you a bill if you dont, paypal or not they have your address.

 

[hanoverphist]

Originally posted by: jtusa

Originally posted by: tfinch2

Originally posted by: jtusa

Originally posted by: mugs

Originally posted by: dug777
Honesty FTW?

It's always interesting to see how much money a person's integrity is worth to them.

Your reasoning seems backwards to me.

If you found $20 on the street, and knew who it belonged to, but couldn't get ahold of them, would you spend a whole day trying to track them down to return $20?

What about $2,000? What about $20,000?

Maybe I'm morally rotten, but I would think for the trivial sum of $20, it wouldn't be worth it, but for a greater sum, yes, it would be worth the time and effort. If your karma balance is so delicate that $20 will come back to bite you in the a$$, then you have bigger integrity issues in your life that you need to deal with.

Karma does not see the difference between $20 and $20,000. Good deeds do not have quantifiable value.

The difference with your example is you really do not know who the $20 belongs to, but you know the product belongs to Dell.

So if you kill someone in self defense, and murder someone, karma doesn't see a difference? You took a life, that's all there is to it.

What about hitting a dog with your car on accident, and beating a dog to death with a baseball bat because you can? You killed an innocent animal, that's all there is to it.

What if you stole some food because it was the only way you'd be able to feed your children, and stole some food just because you're a bastard. You stole food, karma is coming to get you?

I'm not saying my situation is comparable to the ones I mentioned above, I just think it's interesting how people think everything is black and white.

And in my example, I said you did know who it belonged to, just can't ahold of them to return it. How much effort do you put in before you decide it's not worth it?

stealing 20 bucks or 20,000 bucks is still stealing money... killing someone in self defense is not the same as murdering someone. all your examples are flawed, since they ignore the simple fact that stealing is stealing, but there is many facets to killing something.

 

[MmmSkyscraper]

I found £10 at a previous job. Handed it in to lost property and my friends called me an idiot. 6 months later I was free to claim it as my own. I'd rather hand it in and wait, who knows how badly off the person that lost it might be.

 

[jtusa]

Originally posted by: hanoverphist

Originally posted by: jtusa

Originally posted by: tfinch2

Originally posted by: jtusa

Originally posted by: mugs

Originally posted by: dug777
Honesty FTW?

It's always interesting to see how much money a person's integrity is worth to them.

Your reasoning seems backwards to me.

If you found $20 on the street, and knew who it belonged to, but couldn't get ahold of them, would you spend a whole day trying to track them down to return $20?

What about $2,000? What about $20,000?

Maybe I'm morally rotten, but I would think for the trivial sum of $20, it wouldn't be worth it, but for a greater sum, yes, it would be worth the time and effort. If your karma balance is so delicate that $20 will come back to bite you in the a$$, then you have bigger integrity issues in your life that you need to deal with.

Karma does not see the difference between $20 and $20,000. Good deeds do not have quantifiable value.

The difference with your example is you really do not know who the $20 belongs to, but you know the product belongs to Dell.

So if you kill someone in self defense, and murder someone, karma doesn't see a difference? You took a life, that's all there is to it.

What about hitting a dog with your car on accident, and beating a dog to death with a baseball bat because you can? You killed an innocent animal, that's all there is to it.

What if you stole some food because it was the only way you'd be able to feed your children, and stole some food just because you're a bastard. You stole food, karma is coming to get you?

I'm not saying my situation is comparable to the ones I mentioned above, I just think it's interesting how people think everything is black and white.

And in my example, I said you did know who it belonged to, just can't ahold of them to return it. How much effort do you put in before you decide it's not worth it?

stealing 20 bucks or 20,000 bucks is still stealing money... killing someone in self defense is not the same as murdering someone. all your examples are flawed, since they ignore the simple fact that stealing is stealing, but there is many facets to killing something.

What if you stole some food because it was the only way you'd be able to feed your children, and stole some food just because you're a bastard. You stole food, karma is coming to get you?

You ignored one of my examples. Stealing is stealing? Your starving kids might have something to say about that.

 

[zinfamous]

Originally posted by: sixone
Dell Inc.
One Dell Way
Round Rock, Texas 78682

You got your money back, send them their product.

simple, easy solution. keep records of the package.

this thread needs a poll.

 

[sixone]

Originally posted by: jtusa
You ignored one of my examples. Stealing is stealing? Your starving kids might have something to say about that.

Are your kids starving? If you need money, why not just ask for it? There are lots of people who would give willingly, so that you don't have to steal.

 

[paulxcook]

LOL at doing something because you're afraid of karma. Either something is right or it isn't. If it's right, do it because it's right, not because you're afraid of some faceless cosmic equalizer.

I'd say hang on to it, keep contacting Dell a few more times, and then just maybe send them a weekly email til someone gets tired of it and sends you a packing label, or says to just keep the thing.

 

[waggy]

Originally posted by: paulxcook
LOL at doing something because you're afraid of karma. Either something is right or it isn't. If it's right, do it because it's right, not because you're afraid of some faceless cosmic equalizer.

I'd say hang on to it, keep contacting Dell a few more times, and then just maybe send them a weekly email til someone gets tired of it and sends you a packing label, or says to just keep the thing.

to a part i agree. I don't do what is right because i am afraid of karma. i do what is right because i know its the right thing to do. I want to set a postive example for my kids. Also i want to feel good about myself.

saying that i do beleive when you do what is right it does come back. not because some force but because people see that you are a good person.

when you do the wrong t hing people see that and remember.

 

[Coldkilla]

I found 100 dollars on the street once.
I also was refunded 90 dollars for a mouse from amazon, and logitech just sent me a new mouse because my last one was defective...

And I have never been happier! Free minded and all.

 

[ShadowOfMyself]

Originally posted by: sixone

Originally posted by: jtusa
You ignored one of my examples. Stealing is stealing? Your starving kids might have something to say about that.

Are your kids starving? If you need money, why not just ask for it? There are lots of people who would give willingly, so that you don't have to steal.

Thats not the point... I agree with jtusa here... if you say "stealing is stealing" then "killing is killing" and "x is x" with whatever you come up with, you just cant say one is and the other isnt... people always fall into the double standard trap...

PLUS, in this situation its hard because... first he already spend lots of time trying to return it, and then you have the question "for 20$ its not worth it" , but then again, if 20$ isnt worth it for him, its much less worth it for the company... so this morality thing is overdone... just do what you feel like and forget about it