- Oct 18, 1999
- 22,046
- 875
- 126
Story:
We needed a new server for some proprietary SW at work. Specs were 4x300GB drives in 2 mirrors. So, 2x300gb x2. Server 2012 R2, 6 core proc. I ordered a Dell server with this stuff and customized with an S130 RAID card (SW), configured it all up, installed server 2012 R2 all was working fine. Now, this SW company with their proprietary config says that we need 2 VMs and RAID 5. So, I said ok, let me order a HW RAID card from dell and I will reconfigure it all up. Called Dell tech support, was on the phone with the server tech for nearly 2 hours, finally found the part # and then proceeded to call Dell sales. On phone for yet another hour when they came back and said that I cant install a HW RAID card in this system (An R730 server BTW) because it was already configured with a SW raid and the only thing to do is to send it all back and order the correct reconfiguration! Why? Why cant I just order the part myself? This server needs to be fully up and running in 1 week! Is what they say true? Im still waiting for a higher level tech top call back!
We needed a new server for some proprietary SW at work. Specs were 4x300GB drives in 2 mirrors. So, 2x300gb x2. Server 2012 R2, 6 core proc. I ordered a Dell server with this stuff and customized with an S130 RAID card (SW), configured it all up, installed server 2012 R2 all was working fine. Now, this SW company with their proprietary config says that we need 2 VMs and RAID 5. So, I said ok, let me order a HW RAID card from dell and I will reconfigure it all up. Called Dell tech support, was on the phone with the server tech for nearly 2 hours, finally found the part # and then proceeded to call Dell sales. On phone for yet another hour when they came back and said that I cant install a HW RAID card in this system (An R730 server BTW) because it was already configured with a SW raid and the only thing to do is to send it all back and order the correct reconfiguration! Why? Why cant I just order the part myself? This server needs to be fully up and running in 1 week! Is what they say true? Im still waiting for a higher level tech top call back!