Dell Inspiron 8600 Users

[Hankysmoo]

I've had my laptop for about a month now and my "C" key has fallen off twice while typing already. Wow, talk about one $hitty ass keyboard. After it falls off, I have to manually snap it back into place.... Does anyone else have this problem?

 

[Hankysmoo]

44 views and not a single reply...Should I send back my keyboard for repairs or something? The C keeps popping off. Just the other day the "H" fell off as well...

 

[CombatChuk]

I know I'm gonna get flamed for this but.

It's a Dell, their keyboards are the worst.

 

[halfadder]

Pretty soon the "E" key will fall off. Followed by "A" and "P".

Seriously, though, it sounds like a bad keyboard. Try to get it replaced before the warranty expires.

 

[GimpyOne]

I'd get it replaced, it sounds like yours is bad. I've been typing my thesis on mine for the past month without any problems.

 

[Ns1]

My enter key is a little flakey but it works fine.

 

[Zuke]

I've never had any problems with mine. Call Dell and get them to send you a new one.

 

[dude8604]

I've had 4 keyboards replaced on my Inspiron 8600 for various reasons since I bought it in January (including one yesterday).

 

[Hankysmoo]

Originally posted by: dude8604
I've had 4 keyboards replaced on my Inspiron 8600 for various reasons since I bought it in January (including one yesterday).

Could you explain how Dell handles keyboard replacements?

 

[dude8604]

Originally posted by: Hankysmoo

Originally posted by: dude8604
I've had 4 keyboards replaced on my Inspiron 8600 for various reasons since I bought it in January (including one yesterday).

Could you explain how Dell handles keyboard replacements?

YGPM. Here's what the PM said:

Do you have on-site service or mail-in service? I have on-site. On my keyboard, some of the keys partially came off (I would have to 'click' them in). I had a few other problems which I can't remember. The keyboard is a "customer replaceable" part so they won't want to send a tech. It's kinda a pain, but if you're careful it'll work (takes ~20 mins). They'll give you a return shipping label for the old keyboard. I'd recommend emailing their support instead of calling. Tell them specifically that it needs to be replaced. I've found them to be a lot better about doing things for you by email than over the phone (you don't have to wait on hold this way also).